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          Car Dealers

          USA Auto Sales

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Type

          • Initial Complaint

            03/21/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I paid for the 2010 ****** Pathfinder LE on March 4, 2024 for $5200 as is. Within a week of having the truck, I was told by another mechanic that I needed more tires. In the process of getting $100 tires put on, the mechanic told me that the axle was put in wrong and that its no way that the truck should have passed inspection. I got the state trooper involved and he got another mechanic to check while he was present and however the trucks frame had holes in it and once again shouldnt have passed state inspection. Along with that, the state trooper charged the shop that inspected the truck, but the dealer on the other hand shouldnt have sold me and my family the truck at all until he looked it over to make sure everything was safely secure. Its now been three weeks since I had the truck and its been back and forth in the shop more than three times and it has been constantly cutting off on its own in the middle of me driving on the road with my kids in the truck which is not safe at all. The mechanic tried to figure out why its constantly shutting off, but he wasnt able to resolve that issue. I also looked at the recent car reports for this truck, and their has been a lot of multiple reports. I cant even get good service out of this truck nor is it safe to drive.

            Customer response

            04/10/2024

            Hello this is *********************** with case number

            #********. Verifying your email that you sent to me as far as the company not responding to any of your calls. 

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          BBB Rating & Accreditation

          D+

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          Contact Information

          1189 Seminole Trl

          Charlottesvle, VA 22901

          Visit Website
          (434) 329-7373

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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