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My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Trade Publications

The Daily Progress Newspaper

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trade Publications.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2023 I signed up online for a promotional digital subscription to the Daily Progress for $1 per month. I supplied my credit information. Sometime later, I was charged $10 per month without notice, and since February, 2024 I have been charged $20 per month with no warning of the increase. When I called to request a refund because I was never notified of the increased charges, I was told I could not get one. I have cancelled my subscription.

  • Initial Complaint

    Date:01/20/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $3 for a promotional online Daily Progress subscription on April 18th, 2023. My card was then charged $10.99 in July 2023 and again in August 2023. Monthly September 2023 - January ****, my card was charged $24.99. Total charges = $160.93.I don't remember signing up for the subscription or for auto-billing. In the fall of 2023, I had tried to read a paywall-protected article about my hometown of Orange in the Orange County Review section of the Daily Progress, and was denied access, which fit with my understanding that I did not have a subscription. I discovered in January **** that my card was being auto-billed each month, I went into my online Daily Progress account (from a previous subscription that I had cancelled because I was getting billed and not receiving the paper), and my account said I did not have a current subscription.Because the system told me that I did not have a current subscription, there was no function available to stop the auto-billing.I reached out to customer service and was told that, even though I was being charged for a non-existent subscription, auto-billing is non-refundable except for $23 and change.Because I was being auto-billed for a subscription that I did not have access to and because my online account told me I do not have a subscription, I would like the BBB to help me recover the $160.93 that I paid to the Daily Progress.

    Business Response

    Date: 01/29/2024

    This is being researched and we will follow back up

    Customer Answer

    Date: 01/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, was prompted to either accept or reject the offer.

    The Daily Progress' response was to they are researching the issue, so I do not have an offer to accept or reject, yet. 

    I am not really "rejecting" anything, just choosing one of the prompts I was given from which to select.

    Regards,
    *****************************




  • Initial Complaint

    Date:06/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Delivery problems - have had trouble in the past - this time no paper for a week now. Can’t get anyone to answer phone!! Need to speak to a person in the Charlottesville office. Poor customer service.

    Business Response

    Date: 06/12/2023

    called and left message for customer to call back and forwarded email to Home Delivery Manager - carrier was originallyi n the hospital and i have no further updates regarding the carrier.  Credit has already been applied to customer's account for missed papers from Tuesday 6/6-Monday 6/12 - just following up to see exactly how the customer wishes to proceed

  • Initial Complaint

    Date:05/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother paid $370.50 for 6 months of paper delivery. The check was written on 2/23/23. The account name is ***********************, he is deceased and I have tried to get the account changed to her name, ***********************. I am her daughter. The paper has not arrived off and on for some time in the last year, but in the last 3 weeks, there have been multiple missing papers. I have called no less than 5 times for resolution. The call center promises tomorrow will deliver you the missing paper as well which happened the second time I complained, and the first the paper never arrived. One day I was told I would receive a call from someone local within the same day for resolution. No call. The paper at this point is not delivered more often than it is delivered. I have left 2 messages at the local number. I am asking for a refund of $270.00. I think this is more than fair given I have been unable to keep track of how many papers she has gotten and I will take down the paperbox and her subscription will be cancelled. I want the check written to her, ***********************. Again I have tried to get the name changed. Her address is ********************************************************** ****, ** *****. Do not contact her. I am her POA. My number is as above. Sadly, reading the comics and obits is something she really enjoys, which is why we have continued to have it delivered to her. Unfortunately it is not cost effective and unreliable.

    Business Response

    Date: 05/06/2023

    New carrier recently started the route the first 2 weeks were delayed while trying to get the route down. I know of the delivery concerns with the previous carrier and missed papers. Email sent to daughter *** and currency waiting for a response 

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Daily Progress and when the trial price ended they started charging my credit card the regular rate which I decided is too much for my budget. I tried to cancel which can only be done by calling customer service. After being on hold many times, I was connected but rep told me system was down and she couldnt cancel my subscription and to call back. I tried that several times but wait was over 30 minutes and I gave up. I sent emails and a written request which were never replied to. I changed my credit card number and continued charges were initially declined but then forwarded anyway to my new cc number. I finally waited long enough to get person who canceled my subscription and received an email confirming the cancellation. However, they continue to send me the e-newspaper and charge my credit card. So now I have contacted ******* ***** to dispute the charges and have to deal with a whole investigation by them. I am very disappointed as I would like to support local journalists but will never want to read this newspaper again

    Business Response

    Date: 11/17/2022

    Customer doesn't want contact with us but in order to fully understand her account I need to know when she tried calling in to cancel or just recently in November 2022 

    the account did stop 10/19/2022 and restarted 10/29/22 which i believe was self generated once a payment posted.  Customer has disputed the latest charge with her bank and her account has been TERMINATED

    Customer Answer

    Date: 11/18/2022

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

    Regards,

    ***********************



The Daily Progress Newspaper is NOT a BBB Accredited Business.

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