Customer ReviewsforCox Communications

Cox cheats consumers, especially Seniors and Lower Income customers They’ve increased the basic cable by 45% in a short period of time and is overloaded with infomercials paid for by consumers, commercials,reruns and continuous outages! *****  Agendas to force seniors into a lesser internet speed in order to save a whopping ***** on their so called connectassistplan..,that replaces the ACP plans ***** c/r and to force them to buy or rent new devices unnecessarily…Modems Routers… SUCH A FRIGGING RIP-OFF >Read the fine print..,bottom of page of their latest advertisement letter sent to consumers in July 2024… FRAUDS. FTC will be contacted today < (2nd time in 4years) More advantages for the rich conglomerates & more kicks to the folks who helped their company prosper for 40 years! Sickening ?? Scammers ** ********** 

Dear Mavis ***********  Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. Our Executive Escalation team member spoke with you regarding your Cox account on July 9, 2024, and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993. Best Regards, COX – West Region ---------------------------------------------------------------------------------------- The Executive Escalations Team

Cox cable sent an installer to my home several years ago. He damaged my home. He drilled too close to my a/c condensation pipe. Slow water damage occured. The damage was iside the wall and did not show for years. I noticed the damage behind a bookcase last year and begin calling Cox about it. They kept sending technicians to my home who could do nothing about it I was on the phone with them for months. I was ready to call a lawyer when ********** insurance company informed me there was a claim on my behalf. The ********** representative told me she had sent me mail back in November but I never received a thing. She also told me she would resend the information 10 days ago I have not received a thing. I was then informed the damage was done by a technician subcontracted by Cox cable and she was in touch with them. I thought that was fine and dandy but Cox cable is the company I was paying. Cox cable sent this person to my home. Cox cable is responsible for fixing my home. I do not feel my repairs should be placed on hold while they negotiate with the company they hired. After I voiced this opinon no one at the company seems to be available so I did a little research and found ********* has the same rating at the *** as Cox cable has with the ** *** ****** 1 star. The complaints that I read about broad spire insurance is overall the same...that they avoid Answering claimants, they put people off and run them in circles and I have experienced this. I plan to ask the Virginia ******** ******* why in the world are these companies allowed to be licensed in Virginia there are plenty of other companies that do the same thing. They should not be allowed to do business in Virginia when they avoid being responsible for their own actions.

Dear Customer *** ******* ***** Cox Northeast Executive Escalations team has reviewed your review and forwarded your information over to the Damage Claims area to ensure that the insurance agent from ********** reach out to you once again. The insurance company will continue to work with you with respect to your overall concerns. We appreciate your patronage. Respectfully, The Cox Northeast Team

I had made a payment arrangement and paid a day earlier and had got charged twice. I had moved wanted the service suspended and didn't move in until a month later issued by courts to leave previous property by October 14. Didn't find a place until November 14 after living in a hotel. Was never given a credit for unused time. They over charged us after rejecting two payments even after they cleared the bank account. Cox communications is a rip off.

We apologize for the frustrating experience and appreciate the opportunity to address the customer's concerns. We have been unable to contact the customer or locate their account. Should the customer still need assistance, they can contact the number provided in the email we sent. Sincerely, Cox Executive Escalations team

I have been a customer for over 17 years with this company and im sick of every year i have to go through more charges for the same service. I cant wait until the new company (Shentel ***** ******* comes into my neighborhood. Companies want your business but they have no loyalty to the customer.

Dear ****** ******** ****** Cox Communications is responding to the review filed with your office on January 16, 2024. We would like to thank the ****** ******** ****** for the opportunity to assist a valuable customer. We apologize for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns. It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the ****** ******** ****** has given to us to assist our customer. Respectfully, Cox Communications East Executive Resolutions team