Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.35/5 stars
Average of 31 Customer Reviews
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Review fromEdward G
Date: 04/26/2025
1 starEdward G
Date: 04/26/2025
I am being charged $*** for a technician to come to my location and replace a piece of Cox equipment that was faulty...an item I received from Cox only 3 weeks earlier. No mention of a charge was ever communicated during a call for tech support. Cox tells me there would not have been a charge if I had made the equipment exchange at their location. BUT how would I know what was the cause of our service disruption without their tech coming here to check on the issue??Cox Communications
Date: 04/28/2025
Dear ****** ******** ****** Cox Communications is responding to the review, ID ***** filed with your office on April 26, 2025. We would like to thank the B***** ******** ****** for the opportunity to assist a valuable customer. We apologize for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns regarding her billed amount. We determined the issue was related to an error in a one-time charge, our specialist has waived that charge. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the ****** ******** ****** has given to us to assist our customer. Respectfully, Cox Communications East Executive Resolutions teamReview fromFlossie L
Date: 04/03/2025
1 starFlossie L
Date: 04/03/2025
I paid my bills on time with all the receipts from the bankCox Communications
Date: 04/03/2025
Dear ***, Cox Communications is responding to the complaint filed with your office on April 3, 2025, with the assigned *** Review ID: *****. We apologize for our customer's recent experience when attempting to have their billing concerns addressed. An Executive Customer Resolution Specialist contacted our customer on April 3, 2025, in response to the complaint. We have applied a credit to their account to ensure their billing concerns were addressed. Should the customer have any further questions or concerns about this issue, they have the Specialists direct contact number. We appreciate the opportunity to make things right. Sincerely, Cox Senior Customer Care TeamReview fromlarry h
Date: 03/12/2025
1 starlarry h
Date: 03/12/2025
Cox communications advertises cable tv packages starting at $***** per month which is the one I purchased during a phone conversation with them. I was told the ******* installation fee would be waived. The bill that I received stated that I was being charged the ******* install fee along with a different monthly charge of ****** per month. In spite of numerous phone conversations with them they refused to honor the original agreement. I refused to pay the bogus install charge but still ended up with a monthly service charge that was ****** more than the original agreement. The A+ rating they have with the *** sounds like something they purchased.Cox Communications
Date: 03/13/2025
Dear BBB, Cox Communications is responding to the complaint review filed with your office on March 12,2025 with the assigned Review ID # ***** We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. An Executive Customer Resolution Specialist contacted our customer on March 13, 2025, in response to their concerns. They have provided a satisfactory resolution and an understanding of the terms and conditions. Should the customer have any further questions or concerns about this issue, they have the Specialists direct contact number. We appreciate the opportunity that the BBB has given to us to assist our customer. Sincerely, Cox Senior Customer Care TeamReview fromPatrick M
Date: 12/13/2024
2 starsEvery afternoon, I must unplug my router and server then restart my computer twice to get internet connection. I'm tired of the Emails to pay more for better service. Provide the service I am paying for now. I am simply disgusted with the lack of service provided by COX.Review fromPatricia D
Date: 10/23/2024
1 starPatricia D
Date: 10/23/2024
I just got Cox in July with a lot about how much my internet was going to be when I first signed up then today they came out and checked because of fact my service goes in and out TV and internet just at the blink it just goes out for no reason there's no outages no nothing but the technician said it's a multi-dwelling unit with a wiring is terrible there needs to be upgraded from the last cable company that was here and that wasn't done when he took over the complex My service sucks I have a thousand megabytes of internet and I barely get five of that but I'm getting charged for full amount of a thousand where I'm not even getting that much This is sad I go through this since I had the service since July I'm tired of calling up getting credit where he said your service shouldn't even be there's no service here and you shouldn't be getting charged because they have to fix it from the outside and it's nothing we can do until they fix the wiring in the multi-dwelling unit internal wiring issue so now I got to try to call up cops to see what kind of credit you're going to give me for the next couple months or whatever the case may be because this is getting ridiculous and I shouldn't have to deal with it in the beginning they lied about the pricing for the internet and now I'm stuck with a thousand megabytes for the same price and I'm not even getting that Like I said this is sad for a company to do this to people and then they wonder why nobody wants to use their serviceCox Communications
Date: 10/29/2024
We apologize for the frustrating experience and appreciate the opportunity to address the customer's service concerns. Cox found a cable issue at the customer's apartment complex and corrected it on October 29, 2024. We have confirmed with the customer it is working as expected. The customer has our direct number if they have any further questions or concerns. Sincerely, Cox Executive Escalations teamReview fromMonique A
Date: 10/03/2024
1 starMonique A
Date: 10/03/2024
Why am I experiencing all of these outages? I pay my bill on time every month and I have had 2 technicians come over to test my modem. I walk outside to the cable box and see it open behind my complex with all of the wires exposed. That means it rains inside, snows, etc. That itself it very poor for that to look that way. The apartment complex could care less. The only reason I;m using Cox is because this came with the complex. I can't wait to move out and switch to another provider. Another tech is coming out again. I work from home, it;s not fair that I can't get reliable internet. My internet has been out for 3 days straight.Cox Communications
Date: 10/09/2024
Dear BBB, Cox Communications is responding to the complaint received from your office on October 3,2024, with the assigned BBB Complaint ID# *****. Cox apologizes to our customer for her service issues. A Senior Customer Care Specialist contacted our customer on October 8, 2024, in response to her complaint. A technician was dispatched to the customers home and addressed her concerns. We also sent out an escalation technician to address her concerns of equipment that is exposed to the elements. That technician found that unit needs to be replaced and has scheduled our construction team to do the replacement. We have provided the customer our direct contact information should she have any additional concerns regarding this issue. Sincerely, The Sr. Customer Care TeamReview fromScott G
Date: 07/09/2024
3 starsScott G
Date: 07/09/2024
I’ve had Cox for almost 30 years, and the more they upgrade, the worse my services seem to get. I’ve had service techs come to the house the last few years and they get everything working only for it to go out a few weeks later. Internet and phone service constantly go out. They.ve changed modems, buried cables at least 3 times, reduced the number of rooms that receive cable, nothing seems work, and my price continues to go up. Until they figure out whats happening, I would like a discounted rate. They say can’t give me a discount until the issue is resolved. When the services work, they work great. Everyday I lose Internet and phone, 2 or 3 times a hour. Every tech says something different. Just like my services to work.Cox Communications
Date: 07/17/2024
Dear BBB, Cox Communications responds to BBB review ID # ***** filed with your office on July 09, 2024. The Cox Sr Customer Care Team attempted to contact our customer in response to his complaint. Unfortunately, we were unsuccessful in reaching them. If our customer would like to speak with us regarding her complaint, he can reach our Sr. Customer Care Team at the phone number that we provided in our voice messages, or by responding to the email that we sent to the email address associated with this complaint. Sincerely, The Cox Sr Customer Care TeamReview fromMavis M
Date: 07/08/2024
1 starMavis M
Date: 07/08/2024
Cox cheats consumers, especially Seniors and Lower Income customers They’ve increased the basic cable by 45% in a short period of time and is overloaded with infomercials paid for by consumers, commercials,reruns and continuous outages! ***** Agendas to force seniors into a lesser internet speed in order to save a whopping ***** on their so called connectassistplan..,that replaces the ACP plans ***** c/r and to force them to buy or rent new devices unnecessarily…Modems Routers… SUCH A FRIGGING RIP-OFF >Read the fine print..,bottom of page of their latest advertisement letter sent to consumers in July 2024… FRAUDS. FTC will be contacted today < (2nd time in 4years) More advantages for the rich conglomerates & more kicks to the folks who helped their company prosper for 40 years! Sickening ?? Scammers ** **********Cox Communications
Date: 07/09/2024
Dear Mavis *********** Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. Our Executive Escalation team member spoke with you regarding your Cox account on July 9, 2024, and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993. Best Regards, COX – West Region ---------------------------------------------------------------------------------------- The Executive Escalations TeamReview fromLynn C
Date: 04/17/2024
1 starLynn C
Date: 04/17/2024
Cox cable sent an installer to my home several years ago. He damaged my home. He drilled too close to my a/c condensation pipe. Slow water damage occured. The damage was iside the wall and did not show for years. I noticed the damage behind a bookcase last year and begin calling Cox about it. They kept sending technicians to my home who could do nothing about it I was on the phone with them for months. I was ready to call a lawyer when ********** insurance company informed me there was a claim on my behalf. The ********** representative told me she had sent me mail back in November but I never received a thing. She also told me she would resend the information 10 days ago I have not received a thing. I was then informed the damage was done by a technician subcontracted by Cox cable and she was in touch with them. I thought that was fine and dandy but Cox cable is the company I was paying. Cox cable sent this person to my home. Cox cable is responsible for fixing my home. I do not feel my repairs should be placed on hold while they negotiate with the company they hired. After I voiced this opinon no one at the company seems to be available so I did a little research and found ********* has the same rating at the *** as Cox cable has with the ** *** ****** 1 star. The complaints that I read about broad spire insurance is overall the same...that they avoid Answering claimants, they put people off and run them in circles and I have experienced this. I plan to ask the Virginia ******** ******* why in the world are these companies allowed to be licensed in Virginia there are plenty of other companies that do the same thing. They should not be allowed to do business in Virginia when they avoid being responsible for their own actions.Cox Communications
Date: 04/19/2024
Dear Customer *** ******* ***** Cox Northeast Executive Escalations team has reviewed your review and forwarded your information over to the Damage Claims area to ensure that the insurance agent from ********** reach out to you once again. The insurance company will continue to work with you with respect to your overall concerns. We appreciate your patronage. Respectfully, The Cox Northeast TeamReview fromEric H
Date: 03/18/2024
1 starEric H
Date: 03/18/2024
I had made a payment arrangement and paid a day earlier and had got charged twice. I had moved wanted the service suspended and didn't move in until a month later issued by courts to leave previous property by October 14. Didn't find a place until November 14 after living in a hotel. Was never given a credit for unused time. They over charged us after rejecting two payments even after they cleared the bank account. Cox communications is a rip off.Cox Communications
Date: 03/25/2024
We apologize for the frustrating experience and appreciate the opportunity to address the customer's concerns. We have been unable to contact the customer or locate their account. Should the customer still need assistance, they can contact the number provided in the email we sent. Sincerely, Cox Executive Escalations team
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