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Business Profile

Deck Builder

Dream Decks, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dream Decks, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dream Decks, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/28/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered into a contract with Dream Decks LLC in March of 2021. I paid the down payment of ********* to have an aluminum fence installed in my yard. For several months I contacted Ryan, the owner, weekly to see if the materials were in. Ryan informed me that the product was not in at ***** Home ************ Finally, Ryan stopped taking and returning my calls. I sent a letter in March of 2022 requesting to cancel my contract and the return of my deposit. I have still not heard from him. I also contacted ******* today and was told that the product was in stock.

      Business Response

      Date: 06/15/2022

      Business Response /* (1000, 5, 2022/06/02) */ Yes Ms. ********* did sign a contract in March of 2021. We placed her special order for her aluminum fence with our material vendor once we received her deposited. Unfortunately her material was coming from across seas. This was during the timeframe that the shipping containers were not being delivered. We notified Ms. ********* when we got updates. Unfortunately we can not control the delivery status to our vendor. It is very hard to change vendors as we had already paid for her fence material to be ordered. We are just as unhappy as she is in these maters. It makes it difficult on our end to show our good business when we our vendor struggles to get material. We deeply apologize for this delay. We never intend for a job to prolong and drag out as hers did. Unfortunately once the down payment is made and materials are ordered the contract is binding and the refund is non-refundable.

    Dream Decks, LLC is NOT a BBB Accredited Business.

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