Customer ReviewsforDollar Tree, Inc.

I placed an online order of pumpkin candle holders (24 count) only to receive six bottles of ammonia instead. Upon calling their “customer service” line to have this resolved, they basically told me the burden is now on me and the only way I can get my money back is by lugging these heavy bottles into my nearest location and asking for a refund. They also said they would not re-issue my order as it had been “successfully delivered” despite not even being close to what I had ordered. They told me I could submit a new order, with no discount and not even expedited shipping for this egregious mistake. Absolutely deplorable on Dollar Tree’s part, they should be ashamed.

Offered my autistic son a job after an interview and now they refuse to follow up or answer their phones. Concerns of discrimination and poor hr policies.

The manager at the Hampton, SC is extremely rude to his employees and customers. I visited the store to purchase some gallons last minute for my son’s signing day. The store didn’t have a large variety of “Congrats” balloons and the ones they did have the majority were not in stock. I asked if I could buy any of the displays. The manager rudely says “ No, you can’t have any of my displays. I’m not selling them”. I then asked about two solid colors that were hanging in the store. He at first said he didn’t have them in stock either but when I ask that they put air in them and sell, he magically found some. He manager was extremely rude about the balloons. At the end of the day, it’s not the customer’s fault that the store is slack ordering items. I did not have time to go back and forth or entertain his foul behavior because I had to get to my son’s signing. As I was checking out, an employee told him that they didn’t have anymore small bags and I inquired about using larger ones. His response to her with me and another customer in line was “They will carry their stuff out in their hands, they’re not getting my big bags”. At that point, I had enough and told him he need to stop talking about customers like that and told him he didn’t have any respect. He then asked, who was I talking to. I told him I was talking to him and I was patient about the balloons and was not going to listen to him continue to speak about customers that way. He then says, I wasn’t talking to you. I then said, you’re talking about me because I’m a customer and told him I was calling home office. He then says,”yall always ready to call home office. You can leave out of the store”. He repeatedly told me I could leave just because I was telling him he needed to learn how to treat his customers and he had no reason to behave that easy towards us and that’s we are the reason the store is in business. He then goes in the office and close the door. Very rude, unprofessional.

Ordered 36 planters to be delivered for a Mother's Day gift they sent trash bags. *** for product. *** for shipping and sent the wrong item. And say they cannot fix it. I wrote corporate headquarters they're non-responsive

Since I'm no longer able to drive due to disability, I was excited when Dollar Tree announced delivery service, with an offer of free first delivery. I was shocked during checkout that while the $3.99 delivery fee was credited, there was a surprise $25 fee that checkout indicated is to cover various Dollar Tree expenses. I have screen prints to prove this is their practice. It is highly deceptive to not mention this anywhere before a person goes through the ordering process and starts the checkout. I've always been a loyal customer, but shame on Dollar Tree for adding a surprise undisclosed $25 fee on a "free" delivery.

This company is no* *** accredited. It figures. I dare you to try and find a contact email address for a customer service department, you can't. I was going to tell them how disappointed I at them for shrinking the amount of their package by 54%, but still charging the same amount. I know some will say it's just a dollar. I disagree, it's a lot more important than that. A little while back they raised their prices by 25%. Now they double their profits by cutting the size of the package by nearly 50% They need to remember who their target customer is. It is often some of the most financially insecure customers. They are no longer the value they used to be. I'll bet they continue to close hundreds of more stores as consumers realize how they are being taken advantage of and begin to shop elsewhere.

This is the 2nd time this month a woman claiming to work at Dollar Tree has harassed me. They have tried to defame my character in front of other members of the community. As an outstanding member and activist of the community I am obligated to report this matter. A fair skin Hispanic woman with a green shirt and no nametag tried to come closer to me and harass me and asked me to open my bag. I told her to call the police immediately. She walked into her office and didn't come out to resolve the situation she created. Black Cashier ******** *idn't want to give her name. She didn't want to give me the Hispanic "manager"'s name or her name I had to wait for the receipt to be printed. She yelled at me 10 seconds into my shopping experience. She did not "What's in the bag? What did you take?" I asked her to open my bag and check then. I had just walked into the store. When she accused me of stealing in front of all those people. Then when i told her check the cameras or my bag she walked away. Dollar Tree - ****** **** *** ***** ** ****** Beach, Ny

Horrible horrible service. Every Dollar Tree I’ve been to has been trash, but the prices for some very much needed odds and ends are sometimes hard to not take advantage of. I ordered Plate Chargers in bulk for an event I’m having. Did not know that there is a 7-10 day delivery turnaround (this is why Amazon is widely preferred! ). Because of the winter holidays, the package will arrive too late. I tried to cancel the order and was advised through email that it had not been packaged yet, but cancellation is not an option. Also that there is a no refund policy. I was very upset, but asked for the option to exchange for something I can actually use - I was told no and to sell the items to someone else. What type of business is this? I mean really?! Saving a penny is nice- but I will no longer deal with this company. It’s not worth it.

I Purchased some items for the Dollar Tree store # **** (Dunean) the cashier Philip was very very rude, he was too busy looking out of the window to pay attention to me the customer and I said to him You need to focus your attention on me the customer and he responded back: these are my eyes I can look where I want. I asked him for the Manager, He still had an attitude, so I spoke with the Manager. I asked her for the Corporate office phone number; acted if she did not know, so I asked her for her name and I told her that is was going to contact the corporate office. I took a picture of her and her rude employee. I left the store very upset I had to wait for the bus to come. The more that I thought the way he talked to the more upset I got so, I went back into the store to get a refund because I did not want my money supporting a company with rude employees. The manger came offer and pointed out at the bottom (No refund only exchanges). I did not want to exchange anything, the I items that I purchased was what intended on buying, but I will not send my money with a company where employees are rude and thrash talking to customer’s there is a lot of that going on these days. I will never shop in a Dollar Tree Store or a Family dollar store, I am not a mystery shopper that get paid to do that. I have called the Customer complaint number to no avail their employees no that you just wasting your time because you are given the runaround.

Subject: Concerns Regarding Price Increase at Dollar Tree on **** S Western Ave Dear [Store Manager or Dollar Tree Customer Service], I hope this message finds you well. I recently visited the Dollar Tree located at **** * Western Ave and wanted to express my concern about the recent price changes I observed during my visit. I purchased a single item, and to my surprise, the total cost amounted to ***** While I understand that prices may vary, I believe there might be a discrepancy as the item's marked price was $****. Additionally, when factoring in the ******* *** *** *** * ** tax, the overall expense becomes notably higher than the expected dollar store pricing. As a loyal customer, I have always appreciated Dollar Tree's commitment to providing affordable products. However, the recent increase in prices, particularly when combined with additional fees and taxes, has raised concerns. I kindly request a review of the pricing structure to ensure it aligns with the store's reputation for offering budget-friendly items. I believe many customers, including myself, would greatly appreciate a return to the traditional $**** pricing that has made Dollar Tree a preferred destination for budget-conscious shoppers. Your attention to this matter is highly appreciated, and I look forward to continued positive shopping experiences at Dollar Tree. Thank you for your time and consideration. Sincerely, [Your Name] [Your Contact Information]