Business ProfileforDARCARS Honda Fairfax

I purchased a certified preowned car from Fairfax VW in July 2022, which had undergone VW's 100+ point inspection. In October 2022, the check engine light started coming on. I set up an appointment for October 28, 2022. Fairfax VW cancelled the appointment because they said they wouldn't schedule any diagnostic testing appointments for another month, until the end of November. I brought the car in on October 28 because I hadn't realized they cancelled the appointment, and the service technician told me they couldn't look at it that day, but if I brought it back in on November 4, he would have it looked at. Overnight on November 3, we tried to drive the car to the dealership to drop it off, but it died (with the check engine light still on) in the middle of an extremely busy street, blocking a lane of traffic. We had the car towed to another VW dealer which was closer, and they ran a diagnostic test and determined that the battery had died - only 3 months after we bought the car and Fairfax VW supposedly had determined that the battery was in excellent condition as part of the 100+ point certification process. When I contacted Fairfax VW to see if they would replace the battery, the service manager **** said they would do nothing. When I said that their refusal to look at the car when we originally scheduled the appointment led to the car dying in the middle of a divided highway, which was a dangerous situation that could have resulted in someone else dying, his response was, "But they didn't." Fairfax VW demonstrated extremely poor customer service. While I understand that batteries are not ordinarily covered under a warranty, the fact is that this battery was supposedly checked as part of their preowned certification process and represented as in excellent condition when I purchased the car. A battery that was only 3 years old and supposedly in excellent condition in July 2022 would not have died 3 months later unless defective.