Reviews

This profile includes reviews for DARCARS Honda Fairfax's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DARCARS Honda Fairfax

  11020 Fairfax Blvd Fairfax, VA 22030-5046

• 

  DARCARS Honda Fairfax

  11050 Fairfax Blvd Fairfax, VA 22030-5046

Review Details

• Review fromCatherine C

  Date: 08/30/2024

  1 star
  I went to the DARCARS Honda of Fairfax at end of June **************************************************************************************************************************************** that day it would have more value. So we started looking at other vehicles, I decided to get the same model only newer. He then started telling me about the prepaid maintenance plan that Honda offers, I told him I wasn't interested. He then told me about the DARCARS Assurance plan, I told him I wasn't interested. He said that it was MANDATORY for all DARCARS vehicles. I said I don't to pay for any extra service. He said he would discount the vehicle is that it would be like a free service. He also said that he wouldn't put the prepaid maintenance plan on my contract. He then took my keys and sent me to the financial advisor, ***** ******. I spent another 2.5 hours sitting in a cold, musky room with a man who liked playing bad techno music. He made the process of unlocking my credit out to be my fault and then made it take longer than it actually did. I felt already locked into the deal because they had taken the keys to my other vehicle. Had I known that I could've left at the moment, I would have. He then asked me to resign everything electronically because the systems weren't joined, and apologized for the inconvenience. Also assured me that it was for the odometer ONLY.I finally get to leave with my new car. I get home and I find that they had left the prepaid maintenance plan on there and that there was no paperwork explain the assurance package at all. I do some research and come to find that this company is facing charges in ******** for this exact practice. I filed a complaint with the ***************************** Board and the *************************** called back and asked them to explain the assurance package to me and why I had a prepaid maintenance plan. They did neither to my satisfaction. My monthly payment cannot be changed. 0 Stars if it would let me

• Review fromSue S

  Date: 08/05/2024

  1 star
  I recently had my car serviced here two weeks ago. Unfortunately, while driving, the splash shield fell off, which is most likely due to a loose s**** or a part that wasnt tightened properly during the maintenance.When I returned to the service center to address this issue, they refused to take responsibility and instead wanted to charge me $400 for a replacement. This is both ridiculous and unacceptable. I trusted Honda to provide quality service, but their lack of accountability and unreasonable charges have left me extremely disappointed.I urge others to be cautious and consider this experience before choosing this business for their vehicle maintenance.

• Review fromNargis H

  Date: 05/28/2024

  1 star
  The worst dealer I ever seen in my life, never go to that place to purchase a car. They are full of lying.

• Review fromJonathan H

  Date: 08/09/2023

  1 star
  Not enough room to fit the timeline mentioned below. But whatever you do, DO NOT DO BUSINESS with the organization. The only thing that didn't make this a complaint, is that they finally did refund the money for the part that was unavailable. July 29, 2023 Dear General Manager, Today we had a less than ideal experience at your service department. You can see the timeline of events below. After having experience with two other Volvo Dealerships since we have owned our C70 I was truly appalled at how things were handled within your Service Department. The lack of communication, engagement, kindness, care and competency is a slight to the Volvo brand and expectations of Volvo owners. I am writing to make you aware of this information and letting it serve as documentation of my concerns and the utter lack of concern the majority of your staff seems to have with customer satisfaction. I will be informing Volvo Corporate of this experience as well as the Better Business Bureau. Of course I will share this on various Social Media platforms and intend to engage with the State Corporation Commission to ensure that ownership is aware of how their business is being operated. I am sincerely grateful that our first experience with your establishment was so bad to ensure that we will never return and will count myself lucky that I live in a place with multiple Volvo dealerships so hopefully I can remain a loyal customer to the brand. Because after our experience today, I would not buy a Volvo if I had to work with your dealership. With the utmost seriousness, Jonathan H

• Review fromRyan V

  Date: 05/18/2023

  1 star
  I don’t believe 2000 characters will allow me to convey the lack of Customer Service, Care , and Communication. This actually runs systemically throughout the entire dealership and to the Executive offices. Here’s a briefing of the details, but it goes way deeper than just this. I was left without my car to drive home at 7:00pm on a Wednesday, after dropping it off at 10:45am for my leased vehicles 50,000 mile service, new tires, a new battery in my key, a factory recall on the tire pressure sensor, and an overall check of the car and what may need to be done. It was held up because the service rep ENRIQUE didn’t keep in contact with me from 2:07pm on and had “options for me to consider with my vehicle”. Meaning they wanted me to pay for something. Flash to the 2 days later when I’m able to pick the car up and all that was done was an oil Change/a new battery put in my Key. After this I leave the dealership and read the service report which says I have a “missing engine cover…. Bud”. I confront the service manager named Mike, who has been doing nothing but apologizing to me for their constant lapse in care/customer service, and explains that my car “doesn’t come with a engine cover”. Then why was it noted that I hate a missing one in my service report and no note can be found on my 10,20,30, and 40 thousand mile visit reports? I take this issue all The way up to the NE Regional Manager of VW Patrick Coyle who blows me off, passes me down the line to the executive customer service center, and they have the same, “hey we are sorry, but we don’t care about customers with loyalty to our company (owner of a Jetta model since 2008)”. Throughout this whole process it takes both the GM (after emailing me that he would call me the next day) and the Executive Service Rep 48 BUISNESS hours to contact me and relay the same standard that everyone at VW has… “hey we are truly sorry for all of this” ACTIONS SPEAK LOUDER THAN WORDS! AVOID THIS DEALERSHIP AND COMPANY!

• Review fromT. L

  Date: 02/16/2023

  1 star
  Let me start off by saying I wish I could give less than one star. Using the True Buy system through my credit union, I received information that this dealership had a car meeting my specifications. I used the system to share my interest and set up a date and time to test drive the automobile. It's important to note that the drive time to this dealership was slightly over an hour and a half. When I arrived, the dealer began showing me newer models. Not interested in an upsell, I stated I wanted to look at the car we discussed. After walking outside and trying to show me another car, he stated the car we had discussed previously had been sold. He asked again if I would be interested in looking at other cars. I stated no and left. Hours later, he send images of the keys and said someone had placed the keys in a different area and that the car was available. He stated he would mark the car as sold and asked for the title and VIN of the car I would trade for the car at the dealership. I told him that I was not interested in continuing the discussion. Due to the attempts at an upsell, the subterfuge and shady dealings, I say this business is lees than reputable. Do not waste your time.

• Review fromBrent W

  Date: 12/10/2022

  1 star
  I would give it zero stars if I could. Dealership is shady. They claim the advertised price is only if you are using their financing. Are you kidding me who would finance these days unless you have to let alone use theirs. STAY CLEAR!!