ComplaintsforDARCARS Pre-Owned of Fairfax
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Complaint Details
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Initial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchaseed a vehicle a darcars used car dealership 02/02/2022.. I was told that the vehicle had no issues and had passed VA state inspection.. I went today to get the state inspection for MD and fail the rare left axel is leaking grease.. I called and stated the issue of the vehicle and was told to take it to take it back and get them to wipe the grease and get another inspection.. ***** said looking at the notes the axel did not have and issues.. But the state inspection said that it had been leaking for sometime.Business response
02/22/2022
Sherlene L******,CRM followed up with the General Manager, Victor B*********, please note the following - This Unit was purchased "AS IS" no warranties. Victor spoke with her husband and explain to him that it does not have a 30 days warranty, that it was purchase "AS IS" also that we are a ******** Dealer and the dealer went through VA. Inspection. Thank you, Sherlene L**********Customer response
02/26/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Victor call me and fixed the problem.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.