Business ProfileforFarrish of Fairfax Inc

After a bad experience at the service department at the Fair Oaks **** dealership. I went to the service department at this one thinking that it would be better. I brought it in for a major repair. I told them that I thought the noise was my rear motor mount since the other dealership did not change it. But still asked that they check to be sure. I also asked them to check the debris shield underneath the car because it looked like it was dragging or coming off. They didn't get that right in the notes to start with and did their "multi point inspection". They told me the rear motor mount needed to be replaced and I needed some fluid flushes. This was it at this point. They had my car for that one day and claimed to have fixed it within a couple of hours. When I drove it off the lot it was louder than when I had initially brought it in. I told them this and brought it in as soon as I could which was the following Tuesday for them to look at it again. They then had my car for 1.5 days. It took me 2 phone calls and an email just to find out what was going on with my car. This is when they came back telling me that my left CV boot was bad and only that. Which they would have to replace for another $1,330.00. When asked why they didn't catch it the first time especially since they had my car on a lift, they said it wasn't bad then. The mechanic that repaired my car correctly said it has been like that and couldn't just happen all of a sudden. They did not look at the cause of the issue and was going to charge me for work to be done that didn't need to. They also neglected to look for the issue initially when they had my car the first time for the rear motor mount repair. This all happened 02/2023 and turned out to be my axle rubbing on the subframe, the bolts on the transmission mount were not even tight, and my transmission was resting on the subframe. All that by the pictures could have been caught by just looking at it. I want a refund on the work done by Farrish.