Complaints

This profile includes complaints for Farrish of Fairfax Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Farrish of Fairfax Inc

  9610 Fairfax Blvd Fairfax, VA 22031-2320

• 

  Farrish of Fairfax Inc

  10407 Fairfax Blvd Fairfax, VA 22030-2251

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After the ETC light came on and our vehicle had trouble starting and would not respond to pressure on the gas pedal, we authorized the dealership to replace the throttle body in our vehicle on 9/5/23. We picked up our car on 9/8/23 after the work had been done, and later that very same day the vehicle experienced the exact same issues that prompted us to bring it in. The dealership refused to refund us for the ineffective work and recommended we have it towed back for additional diagnostics. We had it towed back to the dealership on 9/11/23 and after additional testing, the dealership recommended we have the powertrain control model replaced. They were unable to explain why this issue had not shown up in the first round of diagnostic testing and refused to refund us for the unnecessary/ineffective throttle body replacement. They claimed it was just a coincidence that an issue related to the electronic control throttle that had not shown up on a diagnostics report before we brought the vehicle to them, suddenly showed up the very same day we retrieved the car. We authorized them to replace the PCM on 9/15/23 and picked our vehicle up today (9/25/23). For some reason it occurred to me when I got home that the technician who brought my car around at the dealership had a set of jumper cables sitting in the passenger seat. So I turned the vehicle off in our driveway and tried to turn it back on again, and it will not start and the ETC light is still showing. So this location has had our vehicle twice now, for a total of 3 weeks and $2500 worth of work related to the ETC, and have not fixed anything. Between the inexplicably inconsistent diagnostics reporting and the jumper cables they are dishonest and incompetent and need to be investigated.

  Business Response

  Date: 10/21/2023

  We are aware of the complaint by *********************  He is correct in stating that the vehicle required two visits to the dealership to repair, an unfortunate circumstance but one that is not necessarily avoidable in this day of vehicle electronics.  The vehicle was brought in on the first visit for not running and warning lights coming on as he stated.  We performed our diagnostics and made a repair with **. ********* consent.  We drove the vehicle which would not drive around the dealership when it was brought in, ******************** drove the vehicle home, then went out later in the evening and had another issue.  He contacted us frustrated, which we  understand, we explained that we needed to have the vehicle returned, that our policy was to recheck the vehicle, verify our repairs and proceed from there.  The vehicle was towed back to us, we reran the diagnostics and determined that the engine controller was malfunctioning.  After several communications back and forth, ******************** agreed to replace the engine control module, and we offered a considerable discount on the repair as a goodwill gesture. 
  What ******************** is failing to mention in his complaint is that he also had a battery issue with the vehicle.  We notified him of this battery issue on the first visit, he declined repairs as he said he could get the battery cheaper elsewhere.  When he contacted us after the second repair, we emailed explaining that the issue may simply be the battery at this point and we offered to replace the battery at no cost to him, we offered to recheck the vehicle and he expressly stated he wanted nothing to do with our dealership ever again.  To this day I do not know if the final issue was the battery or not and he makes no mention of that in his complaint.
  It is unfortunate that his vehicle failed.  The vehicle is a 2012 with over 100000 miles on it and things are going to fail. We have no service history other than a tire replacement done in 2016 for this vehicle.  We wish that every vehicle coming into our shop could be diagnosed and repaired in one visit.  We strive for this, but it is not always possible.  There are times where an item needs to be replaced and then the vehicle needs to be driven to see if the issue persists.  Almost every repair procedure for a vehicle in service today has a final step of a road test to verify repairs.  The first road test was two miles on a vehicle that would not drive around the lot, the second was further still and then the car was released.  We followed a repair process created by the manufacturer, we repaired the items in the order the manufacturer recommends, and we returned the vehicle.  We could have re-recommended the battery at delivery, that may have saved the final no start, but it was recommended in the previous visit and denied. 
  To simply refund the customer for parts and labor that we have installed on a 2012 vehicle is an unfair request.  We have made concessions to the customer in the form of discounts, paying a tow bill and offering to pay for a battery.  We are sorry that we were unable to fix the vehicle in one visit.  We do not replace all of the components at one time when making this kind of repair, we follow a diagnostic chart, test components, replace as necessary and recheck for further issues. *******************, Service Manager, explained this in detail to ******************** on his second visit.  Not every repair on an automobile today is a cut and dry repair.  There are simply circumstances where a vehicle requires additional items.  We cannot predict when it will happen, we can not prevent it from happening, we can only attempt to repair as the diagnostics flow chart suggests.
  

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle registration cost in Delaware is $40 per year. Farrish charged me $208 and only gave me one year registration. I have language barrier, so I let my wife contact Farrish **** to resolve this issue. My wife called Farrish **** and asked why only one year registration cost $208. The women who works at Farrish refused to talk to my wife about the registration cost with very bad altitude. She told my wife that she could not release any information because of their privacy policy. I request a registration fee refund from Farrish.

  Business Response

  Date: 09/26/2023

  We will certainly look into this matter and respond with the facts concerning what we charged you for vs. what Deleware charged us etc..  I will say, anytime we charge a customer for more than we pay out, we send a check for the difference.  This is a pass through charge and not a profit center at our dealership.  As for our privacy policy, unless the person calling is on the paperwork, we do not permit our team to discuss anything about this.  This is for our customer's privacy.  I believe the customer is mistaken that we don't want to help when we do.  To the contrary, we want to help and keep their information private.  Communication difficulties do exist so I'm happy to respond through the BBB to clear this up.  Thank you for your patience while we look into this matter.

   

  Business Response

  Date: 09/26/2023

  Here are the facts:  First, this transaction took place in July of 2022 (Over a year ago).  If there was a problem with this, I would have expected the concern to have been raised shortly after delivery.  The $208 License Fee breaks out the following way:  $20 Lien Fee paid to Deleware, $40 Registration Fee paid to Deleware, $3. Temporary Tag Fee paid to Virginia, $145 Title Agency Fee paid to a company by the name of Vitu to handle out of state Titling and Registration at their DMV/Department of Transportation.  As I thought 100% of the $208 collected from this customer went to others.  Per VA State Law, dealers are not permitted to keep any portion of these fees.  We take this seriously and always abide by this and all rules.  FYI, I can't speak for Deleware but in VA, when you get your tags, the registration clearly states when it expires and the customer should have known that this registration was only good for 1 year.  Exactly what we collected for.   On a different note, the customer indicated on the BBB form that this complaint had to do with a Service Issue.  I think they misunderstood this as this was clearly a sales contract concern.  In conclusion, It is clear to me and now hopefully all involved that my company didn't do anything wrong on this matter.  Please make the necessary note on your records so other consumers using the BBB to verify the quality of our company recognizes we handled the situation correctly.  Thank you in advance for your time and attention to this important matter.   

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle the end of June. One week later, the check engine light came on. This was concerning as the car stated it had completed multi point inspections and passed. I reached out to Farrish, the salesperson ** who sold me the car, said they wouldn’t do anything and to reach out to the warranty I purchased from the dealership. I contacted the warranty company, they stated the items were not covered. We were about to go into labor, so I did not have a lot of time to resolve this, as we needed a vehicle. I took the truck to our local ***** dealership, they diagnosed and repaired. I reached back out to Farrish and spoke with one of the sales managers *****. I asked if they would reimburse me since they stated the car went through a multipoint inspection, yet the check engine light came on a week later. He said no, the bill from ***** was too high, I should’ve come to Farrish. I let him know I did contact Farrish first, and *** said they’d do nothing. I asked him to share this with his general manager and follow up with me, to see if we could find some type of fair compromise. He never did. The truck was at ***** for two weeks for its repair, then we were in the hospital for a week with our newborn. When I finally took the truck for inspection, it failed. The front control arms are completely rotted. This was concerning as the vehicle passed Virginia state inspection. I called Farrish on 7/26 again, spoke to another sales manager, said they would connect with *****. They did not follow up with me. Throughout this process I have made several attempts to reach the general manager, but he’s never there or I’m sent directly to his voicemail.

  Business Response

  Date: 08/30/2023

  **. ****,
  
  Thank you for sharing your concerns. We are sorry to hear about the troubles you are having with the vehicle. You purchased a 2012 ***** ** *** with 93, 275 miles on 6/1/2023. The vehicle passed VA inspection and emissions and went through our standard used car checkout process; however, we do not guarantee and cannot guarantee Maryland Inspection by law. Any customer that purchases a pre-owned vehicle with us that registers in MD signs a disclosure that we cannot guarantee Maryland Inspection. The vehicle was also sold “As-Is”, meaning the vehicle is sold with any faults outside of repairs needed to pass VA inspection/emissions and the Dealer is not responsible for any repairs post sale.  You signed disclosures for both of these items.

  Thank you,

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a bad experience at the service department at the Fair Oaks **** dealership. I went to the service department at this one thinking that it would be better. I brought it in for a major repair. I told them that I thought the noise was my rear motor mount since the other dealership did not change it. But still asked that they check to be sure. I also asked them to check the debris shield underneath the car because it looked like it was dragging or coming off. They didn't get that right in the notes to start with and did their "multi point inspection". They told me the rear motor mount needed to be replaced and I needed some fluid flushes. This was it at this point. They had my car for that one day and claimed to have fixed it within a couple of hours. When I drove it off the lot it was louder than when I had initially brought it in. I told them this and brought it in as soon as I could which was the following Tuesday for them to look at it again. They then had my car for 1.5 days. It took me 2 phone calls and an email just to find out what was going on with my car. This is when they came back telling me that my left CV boot was bad and only that. Which they would have to replace for another $1,330.00. When asked why they didn't catch it the first time especially since they had my car on a lift, they said it wasn't bad then. The mechanic that repaired my car correctly said it has been like that and couldn't just happen all of a sudden. They did not look at the cause of the issue and was going to charge me for work to be done that didn't need to. They also neglected to look for the issue initially when they had my car the first time for the rear motor mount repair. This all happened 02/2023 and turned out to be my axle rubbing on the subframe, the bolts on the transmission mount were not even tight, and my transmission was resting on the subframe. All that by the pictures could have been caught by just looking at it. I want a refund on the work done by Farrish.

  Business Response

  Date: 03/21/2023

  --------- Forwarded message ---------
  From: ******************* <***********@farrishcars.com>
  Date: Tue, Mar 21, 2023 at 10:27 AM
  Subject: Complaint ********, ***********************
  To: Dispute Resolution Team <[email protected]>
  
  Hello,

  
  

  We have received the complaint from *********************, response below:

  
  

  The customer came in for service on her 10 year old ***** **** with roughly 130,000 miles earlier this year. The customer's main concern was that a vibration noise occurs when starting the vehicle (see attached RO). There was also a concern regarding the debris shield hanging off of the vehicle or being loose. The customer states we did not get this right in the notes but I'm not sure exactly what the customer means. The RO states "Panel Underneath vehicle is hanging down and needs to be re-secured. Please Check & Advise". 

  
  

  We diagnosed the vehicle and determined that a new motor mount was needed to remedy the noise that occurs when starting the vehicle. We relayed this to the customer and the customer approved the work. We replaced the motor mount and the noise at start went away. The customer also had a state inspection and smog inspection as part of the service.

  
  

  The customer came to pick up the vehicle, and sometime after the customer had driven away, the customer informed us that the vehicle had a vibration during acceleration. Given we were told by the customer the issue was during start, and not during acceleration, we diagnosed and ultimately repaired the concern of noise at start. The customer says the repair was unneeded, yet if that were the case, you would assume the customer would have stopped when he picked up the vehicle if there was still a noise before driving away. The customer started the vehicle, and drove away, and at that point there was additional concern about noise when driving, but not when actually starting the vehicle. 

  
  

  The customer came back in days later to address the noise/vibration during acceleration. At that time we determined a concern with a torn CV boot. The customer states that this is something that should have been identified during the first service, however, this was not of issue during her first service. If it had been, the vehicle would not have passed the state inspection that was completed on the customers first visit. It is not at all unreasonable, on a 10 year old, 130k mileage vehicle to have a component fail at any time, or after a repair such as installation of a motor mount, however, that does not make us responsible to cover a customer's bill. The customer did not have any work done with us aside from the first visit. 

  
  

  Thank you, 

  --

  *************************

  Operations Director

  Farrish of Fairfax Chrysler Dodge Jeep RAM

  Office: *******************

  9610 Fairfax Blvd, Fairfax, VA 22031

  *******************

  Customer Answer

  Date: 03/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: 

  The vehicle came in for an initial repair on the rear motor mount. The age of the vehicle and miles has nothing to do with the negligence of the mechanics on seeing that the transmission mount was not aligned properly. The mechanic that actually did the repair after it was taken here even stated that this is not something that would just happen. It was something that was already like that when it was taken into Farrish for repair. When I took it to them for the initial repair they had stated to me that it was only the rear motor mount that was causing the issues and also requested some fluid flushes during their multi point inspections. I had pointed out that my debris shield underneath looked like it was dragging and asked that they please repair that. When I came to pick up my vehicle I had paid online for the repair and was told to go to the cashier for my keys. No one went over what they did to my car at that point. 

  After I drove off there was traffic since I only live 8 miles away from this dealership. I drove it to work the next day and noticed that my car was even louder than it was when I brought it in for the initial repair. I then reached out to them about this issue and parked the car at my house till I was able to set an appointment with them to bring it in on a day that I took off of work. They then held onto it for a couple days and told me it was a CV boot then wanted to replace the whole axle for $1,330.00. This is not proper maintenance for a customer and is instead negligence. As stated before, the mechanic that did the work on my car would even testify that what I am saying is true. The car should not have passed safety inspection because this issue was already there due to my transmission mount not being bolted on properly. That is why my debris shield was hanging down and that is why if the dealership looked at the pictures and the CV boot properly, they would have caught that the transmission mount was sitting on the mount of the vehicle. 

  As for them not doing work on my car before. I have been there before for oil changes. I trusted that they would have done better than the other dealership, but I was wrong. They also tried to blame myself for the damage on the CV boot and the age of my vehicle. I have proper witnesses and proof as to what was wrong with my vehicle and what they did to it. 

  Regards,
  
  ***********************

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 15th, I purchased a new Subaru ****** Premium edition from the Farrish Fairfax Subaru dealership located on ***** fairfax blvd, Fairfax VA for approximately $42,000.The dealership made a promise to replace the seats to leather-seats and replace the door panel to match the seats at the purchase of the car. We bought the car based on this agreement.The dealership said they would contact us in a week or so when all the parts come in to replace the promised parts.On 2/23/23, we texted the sales rep and received no response.On 2/28/23, we had still not heard from the dealership, so we called the dealership to get an update.The dealership said they never made the agreement to replace the door panels and just offered us leather seats, or small refund of $1800.We made it very clear that we wanted the door panels to match the seats and would have not bought the car if they were not replaced.But the dealership refuses to keep their promise and refuse to replace the parts in the new vehicle.They also said that they have no obligation to take the car back, putting us in a difficult position.

  Business Response

  Date: 03/19/2023

  ---------- Forwarded message ---------
  From: ******************* <************@farrishcars.com>
  Date: Fri, Mar 17, 2023 at 2:52 PM
  Subject: ******** ALREADY RESOLVED
  To: Dispute Resolution Team <[email protected]>
  

  
  Hello,

  
  

  We got another complaint for customer *****************. See image below and please close this out, the customer has stated this issue is resolved.
  

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint in regards to service appointment on Wednesday January 25th, 2023 at 7:30AM regarding corrosion and paint bubbling on the vehicle doors. I had the vehicle into the dealership previously in November 2022 and the paint issue was not inspected because the warranty inspector was not available at the time. Due to that scheduling issue previously, before bringing the vehicle into Farrish CDJR in January 2023, I confirmed twice with the Farrish CDJR service center that the corrosion / paint issue would be inspected and evaluated at the January 25, 2023 service appointment. Via email and text message, I had two Farrish CDJR confirmations that the issue was corrosion / paint defect was scheduled for inspection and the standing service appointment time was sufficient. I dropped the vehicle off on Tuesday evening, January 24, 2023. After checking-in the vehicle with the service shop and leaving, the service advisor, ***********************, called me to tell me that the corrosion / paint issue would not be part of the services provided as: I didnt purchase the vehicle from Farrish and the auto body shop is too busy. Before picking up the vehicle on, I again inquired if the paint issue had been inspected. The service advisor informed me that a) no corrosion was seen, b) vehicle is out of the warranty period for this, and 3) Farrish CDJR does not accept vehicles for this concern that were not purchased from Farrish CDJR.I have attached photos of the corrosion / paint issues, not sure how Farrish CDJR didnt see this issue. Per the *** / **** warranty, the anti-corrosion warranty for outer panels (i.e., one that is finished in paint and that someone can see when walking around the vehicle) the warranty limits are 5 years or 100,000 miles. This would mean that my 2018 ************* purchased on May 31, 2018 with 47,723 miles would be well within the warranty coverage limits. In addition, the body shop confirmed they could do the repair by April 2023.

  Business Response

  Date: 03/15/2023

  ---------- Forwarded message ---------
  From: ******************* <****************************************>
  Date: Wed, Mar 15, 2023 at 4:36 PM
  Subject: BBB Response
  To: Dispute Resolution Team  <[email protected]>

  
  Dear Dispute Resolution Team,

  
  

  Confirming receipt of complaint ******** for complainant *************************. Response below:

  
  

  We apologize for the miscommunication between ****** and the Service team. We do have an internal policy of only doing paint repair in regards to corrosion/factory defect on vehicles that were sold by us, however, after reviewing the complaint and seeing how there was miscommunication in terms of not letting ****** know about this prior to her visit on multiple occasions, we will complete the repair for her provided the corrosion/defects are approved to be repaired by ********** per warranty guidelines. Her complaint mentions that we told her her vehicle is out of warranty in regards to the corrosion. That is not the case, per the ** attached here, she was out of warranty for the concern she had on the rear windshield defroster (line C). She still has factory warranty coverage for corrosion. 

  
  

  To ensure no further miscommunication, I have informed our Service Director, ******************* (****************************************, ************) to expect to hear from ****** to get the process started. ****** says she spoke to someone in the body shop, but no one at the shop has any recollection of a conversation with her. The Body Shop is currently scheduled around 2 months out. ****** will need to bring the vehicle back to us so we may take pictures to send to ********** for approval, after which, she will need to be scheduled to have the repair done at our body shop.

  
  

  Thank you, 

  
  

  --
  

  *************************

  Operations Director

  Farrish of Fairfax Chrysler Dodge Jeep RAM

  Office: ************ x ****

  9610 Fairfax Blvd, Fairfax, VA 22031

  Customer Answer

  Date: 03/18/2023

  Complaint: ********
  
  I am rejecting this response because due to time constraints on the warranty period for the vehicles, I was unable to wait for months for resolution. I had been working with Farish since November 2022 to try to get this work completed and needed the warranty claim handled prior to May 2023. According to the Jeep policy, ANY manufacturer is able to complete the warranty repairs. While I understand ensuring that your vehicle purchasers are taken care of, not everyone is able to just simply return to where a vehicle was purchased. As I have dealt with Farish for other service issues, I would have expected assistance. In theory, I would expect any dealership to honor the warranty for the vehicle brand that they are associated with regardless. 

  
  

  Due to the delay in response, and honestly because I have no desire to deal with Farish going forward the issue has already been fully corrected by ***** ******** ***** **** in Tysons, who was more than willing to open a warranty claim and perform the work although they have never dealt with my vehicle previously.  
  
  I hope that the Farish purchasers get supreme service, because I would imagine with this kind of service being provided to other **** owners, the amount of those in a situation similar to my own, who had a previously hood relationship with Farish, will have no intent of returning when I decide to purchase my next vehicle. 
  Regards,
  
  *************************
  

• Initial Complaint

  Date:11/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My **** ***** ******** needed repair, so I took it to Farrish for repair. The needed repairs were covered by the extended warrantee. However, the service representative up sold additional maintenance that I questioned. Note that I had under 77,000 miles on the car at the time of this service appointment. First, the service rep recommended that I have my coolant system flushed. The manual for the vehicle states that this does not need to be for 10 years or 150,000 miles. But he convinced me, he is the expert or is supposed to be. After the service was completed, I asked the service manager why I was told this needed to be done when the manual said otherwise. He because of the local driving conditions (city driving). Next, the service rep said that I needed to have my cabin air filter replaced. I had just replaced it 3 months earlier, so I said no. Then the service representative said that I needed to replace the sparkplugs. I questioned this recommendation also because the manual says to replace the sparkplugs at 100,000 miles. I didn't need it yet, but he once again convinced me. He is the expert, right? No, he was up selling me, and I fell for it, again. I asked the manager why I was told this needed to be done when the manual said otherwise. He had no reply. When I reviewed the bill for the services, I noticed that there was a charge for a new engine air filter for $54 and change. I was not told this was going to be changed. If I had been told I would have refused it since I just replaced the air filter myself 3 months earlier. It didn't need to be changed that soon. But they did it anyway plus charged me the labor for doing it. A PCV replacement was also part of the sparkplug service replacement which added $96 for the valve. I was not told about that but apparently it is also part of the sparkplug change service. The labor charges for the above unneeded services totaled $887.76. That is a lot of money for services that I did not need at this time.

  Business Response

  Date: 11/29/2022

  ---------- Forwarded message ---------
  From: Dan F******* <**********************@farrishcars.com>
  Date: Mon, Nov 28, 2022 at 9:43 AM
  Subject: Response to Complaint ID: ************* *******
  To: Dispute Resolution Team <[email protected]>
  

  
  Good Morning,

  
  

  This issue was resolved with the customer shortly after **** sent this to BBB. Please confirm this with customer and close this out?

  
  

  Thank you, 
  

  
  

  --
  

  Daniel F*********

  Operations Director

  Farrish of Fairfax Chrysler Dodge Jeep RAM

  Office: 703-273-0200

  9610 Fairfax Blvd, Fairfax, VA  22031

  Customer Answer

  Date: 12/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************