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Find a Location

ViaPath Technologies has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforViaPath Technologies

    Communications
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 112 Customer Reviews

    Customer Complaints

    707 complaints closed in last 3 years

    332 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/12/2016

    Years in Business: 32

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    ViaPath Technologies provides industry-leading transformative technology and services for incarcerated individuals, their support network, correctional agencies, and returning citizens. Our products and services integrate seamlessly to deliver security, financial value, and ease of operation and are built with the transformation of incarceration in mind. While service and technology remain at our core, ViaPath is committed to rehabilitative and reentry solutions, such as pre- and post-release support, tools, and resources, to help break the cycle of incarceration. ViaPath is dedicated to improving the here and now and helping all stakeholders realize the potential of tomorrow.

    Business Details

    This is a multi-location business.

    Find a Location

    ViaPath Technologies has 25 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      3120 Fairview Park Dr Ste 300, Falls Church, VA 22042-4570
      BBB File Opened:
      9/6/2001
      Years in Business:
      32
      Business Started:
      1/1/1992
      Business Started Locally:
      10/1/2015
      Business Incorporated:
      4/30/1992
      Accredited Since:
      7/12/2016
      Type of Entity:
      Corporation
      Alternate Business Name
      • TouchPay
      • GTL Financial Services
      • Global Tel* Link Corporation
      • ConnectNetwork
      • Telmate
      • Value-Added Communications (VAC)
      • GTL
      Business Management
      • Ms. Deb Alderson, CEO
      • Ms. Jamila Williams, Manager of Customer Relations
      • Ms. Lisa Garcia, Business Manager
      • Mr. Jason Pfaff, Manager of Customer Relations
      Contact Information

      Principal

      • Ms. Deb Alderson, CEO
      • Ms. Jamila Williams, Manager of Customer Relations
      • Ms. Lisa Garcia, Business Manager

      Customer Contact

      • Ms. Jamila Williams, Manager of Customer Relations
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      707 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/12/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I have been suspended from use of an inmate communication system, branded as GTL GettingOut, that is fully-owned by ViaPath Tecnologies. I have tried repeatedly by phone to obtain contact information within the company to receive due process on this matter and to get the suspension removed so I can contact the inmates I need to contact who are eager to resume communication with **** continue to get referred to the customer service phone number of ********************** at ************ which I have called many times only to be hung up on. I was lied to and given false information about how to proceed by the operators at that call center. My last call was to a number provided on the Better Business Bureau site for ViaPath which thanks me for calling GTL and I politely asked to talk to ***************************** who is shown as the head of Customer Relations for ViaPath in hopes she could assist me with my dilemma. After lengthy discussions with staff and a transfer to an almost unintelligible supervisor named "******," I was referred again to the ******* customer service number of ************.During each conversation, I was talked over, answers to my questions were refused and I was repeatedly told scoldingly that no one was able to help me...and all this after spending my entire morning following the instructions given originally to contact each institution on my account which I did and not one of the institutions has requested to suspend my account. In one case, an inmate asked that I be blocked, but at no time did an institution authorize a suspension of my account, nor does the institution have authority to do so. I believe under the Constitution of the United States, I am allowed the right to due process and that under the Federal Code, entities operating in the United States must be allowed the right to contact organizations directly to petition for redress. I would appreciate any help you can provide.
      Read More

      Customer Reviews

      112 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Deborah A

      1 star

      07/01/2024

      Repeatedly taking money from my account for calls that are short. Taking money when the calls are not used. Being charged $5 for one call being charged full price for partial calls. No response when sending emails. And possible for a person that works to actually call to talk to a person or leave messages whatever. Multiple times I have had money taken out of my account incorrectly.

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