Reviews

This profile includes reviews for ViaPath Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ViaPath Technologies has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ViaPath Technologies

  3120 Fairview Park Dr Ste 300 Falls Church, VA 22042-4570

• 

  Global Tel* Link Corporation

  72 North Village Ave Ste 2E Rockville Centre, NY 11570

• 

  Global Tel* Link Corporation

  2600 Boyce Plaza Rd Ste 142 Pittsburgh, PA 15241

• 

  Global Tel* Link

  5700 SW 34th St Ste 300 Gainesville, FL 32608

• 

  Global Tel Link

  3801 E Plano Pkwy STE 100 Plano, TX 75074

Review Details

• Review fromDoretha H

  Date: 03/06/2025

  1 star
  I have changed my phone number with GTL last year and I still have a $57.34 credit on my old phone account, I have called these people on multiple occasions requesting my money be returned to me and this has been since October 2024, and I have yet to see my refund, at first they claimed that I would receive 2 checks In the amount of $20 dollars and it will **** *-10 weeks to receive it and the remainder $11 dollars is supposed to be placed back on my GreenDot card and I haven't received anything from them, when I go on Connect Network, my money is still on that phone number which should have been removed from my account by now but it hasn't, I don't know how the ************* allow these types of businesses to come in and use and abuse the American Citizens, I would like my money returned to my account. There's no star rating for this business

• Review fromNicole c

  Date: 01/29/2025

  1 star
  Absolutely no stars, the unprofessionalism and lack of humanity of their ***resentatives is INHUMANE. They speak to their customers like children and have no respect for what the families of these inmates go through on a daily basis nor the inmates. If you call to get help on an issue with the Gettingout app or etc. to the number ending in 0115 customer service number they answer the phones with such attitude and arrogance. They are quick to kick you off the phone and advise they are busy with too many callers and "are you done". Before you can answer the *** they hang up in your face. How do you hire unprofessional, biased and rude people in a profession that's sole mission is compassion and connecting families and inmates with their loved ones. You should be ******* as a company to have such heartless workers ***resenting you. When I asked for a supervisor the worker hung up in my face today.

• Review fromChristopher A

  Date: 12/21/2024

  1 star
  ViaPath: Criminals extorting your loved ones. A Monopoly on the prison telecom system which needs to be regulated. ViaPath thinks it's ethical to charge 16/Minute and to place a watermark over calls (which the consumer is charged for); ViaPath thinks is is acceptable to enact a $3 fee to "establish an account" each time the consumer desires a simple reload. ViaPath's Video Chat app (Go Visit) is a downright SCAM, stealing funds from users and refusing to work correctly with no obvious support (it doesn't work either). The premium which this company extorts from it's users commands premium service, but all I have ever received from ViaPath is service equatable to criminals and scammers.

• Review fromTricia P

  Date: 11/28/2024

  1 star
  I've complained for MONTHS about numerous bugs on your website. Right now it's saying I have zero credits. Minutes ago I had credits scattered across several state prisons. New, unread messages aren't bolded and since messages don't always come through instantaneously, I can't assume that "15 new messages" are the most recent 15. I have to click through tens of messages to locate the unread ones. This issue doesn't appear in the app. Even the problems aren't consistent! It says "exceeded maximum contacts." I deleted 30-40. Still getting the same message. "EXPIRED WEB TOKEN" next to an inmate name apparently means "blocked by staff." But you would never know that. I can go on and on. Deb A******* should be embarassed to put her name as CEO to this company. The Facebook reviews alone are humiliating.

• Review fromJAMIE S

  Date: 10/20/2024

  1 star
  GTL charges incarcerated persons exorbitantly high prices for the use of their technology. GTL "Inspire" Tablets are provided free of charge but the cost for streaming video and audio content including games, movies and music is an exorbitant $6 for 10 minutes. This is outrageous given the average market value of said services. IPs are being charged for faulty technology which is the case of streaming programs on the ******** app. GTL levies a charge in advance for streaming a program on Pluto but drops the connection shortly after the 1st commercial. IPs are not reimbursed for this tech glitch despite this being a long standing standing problem. Another example of exploitation is that Viapath, the messaging technology also owned by Global Tel Link) charges $.25 for a 1000 character message. Until very recently it was $.25 for a 1500 character message. No notification of the change, no upgrade in service, just an increase on cost. Global Tel Link has a sweetheart revenue sharing contract with the ********************************** such that a percentage of profit made from GTL services is returned to the ***************** in the form of a commission. This is a unholy alliance between private industry and state government that MUST be terminated.

• Review fromCherie B

  Date: 10/12/2024

  1 star
  Poor customer service. They say they are here to help you stay connected to your LO and thats not true. They will argue with you and say you are a liar. The supervisor I was talking to even hung up on me when I was trying to explain the situation. They didnt want to help look into my account and blamed everything on my bank. Even after I called my bank and they said they took the funds out and then refunded them.

• Review fromdavid k

  Date: 10/12/2024

  1 star
  I have overnighted a couple of money orders that have never been added to my inmate trust fund. It shows they have been cashed by someone in the company. I have called and reported this issue and pretty much was told oh well your luck!!!! Terrible ***************** People hang up on you and no one has a clue what is going on. I have reached out several times for a supervisor or management and I am told they will tell you the same thing.!!!If you have to deal with this company, get someone to sign for your mail. Someone or the company is stealing trust funds!!!!

• Review fromAlicia G

  Date: 09/26/2024

  1 star
  Its *****. Denies pictures . Says they dont but I have proof they do. They need to get their stuff together . Nothing wrong with pictures and they get denied.

• Review fromTabitga B

  Date: 09/25/2024

  1 star
  This company has stolen so much money from me by their phones service I've paid Thousand of dollars into their phone system only to not get the amount of usage I've paid for I've yet to be reimbursed for the last 5/6yrs and I am fed up but I a stuck with this companies service that offer in ******* please help I'm an honest tax payer and this is highway robbery. Please help me to be treated fair for my hard earned money I want to be compensated and have issue resolved correctly.

• Review fromDesna S

  Date: 09/03/2024

  1 star
  This is the WORST company to HAVE to deal with. They have cornered the market so we don't have any choice and are FORCED to use their service to talk to our loved ones. I have emailed the company 7 times in regards to their unnecessary updates they keep doing because they only make things not work. I have given them VERY specific problems that need fixed and I keep getting the same lame response without fixing or a resolution to fixing anything. I have sent hem emails telling them this and they continue sending me scripted emails that have absolutely nothing to do with my complaint, only telling me what the services are. I spend $600 a month on these services, I KNOW what the services are but won't fix the services not working properly. They tell me to call and press "0" but when you do that, it said this function has been disabled. The updates they do don't update anything but continue to take things away from what we are paying for. Everything was working fine and they decided to update in June and it hasn't worked right since. I really do wish Ohio had the same system as California but they feel more in control this way, taking things away from customers who actually contribute to their $23M a year profit.