Customer ReviewsforViaPath Technologies

Repeatedly taking money from my account for calls that are short. Taking money when the calls are not used. Being charged $5 for one call being charged full price for partial calls. No response when sending emails. And possible for a person that works to actually call to talk to a person or leave messages whatever. Multiple times I have had money taken out of my account incorrectly.

This year is a complaint against global tel link And how they are trying to extort money out of me when I made a honest mistake not knowing that I was being charged. On yesterday, I accidentally maneuvered on the web to this companys website trying to set up phone services so I can be able to get phone calls from my brother who is Incarcerated at ****************** When I completed The online form on the website and entered in my banking information and stuff they immediately charged me $49.99. I then proceeded to give them a phone call. No one answer in prompt us to leave a message. I did do such no one returned my phone call. So today I gave them a phone call and got a hold of someone requesting my money back and he goes to tell me that Im gonna be charged $14.99 for counseling the service. It do not state nowhere on their website that $14.99 will be charged for cancellation. These fees are being charged to me and it was a foreign representative that I talked who is not in my country America. This is not fair. This is extortion and I had it less than 24 hours never used anything off of it. Try to reach out immediately and still being bullied out of my money. I seek a full refund and a formal apology. If none of this is granted, I will be following a arbitration complaint against this organization for extortion, cyber Bullying and discrimination.

If I could do minus stars I would. This company should be shut down. They do take advantage of people and their situation and trying to get a refund is a game you have to play with them to get it and it takes forever, but keep in mind you only have a short period of time (120Days) to do the refund. After that they keep the money

The services are functioning at a suboptimal level if at all. The company should not be in business if they can't get my video to work if I permit them to access my camera. So once again thanks for disappointing my son because he can talk to his mom. All services provided by this company are garbage, to say the least, I could do a better job blindfolded with both arms tied behind my back. This is the only company I've had consistent issues with when it comes to communicating with my loved ones.

GTL Getting Out services is unreliable and does not return the money that was accepted when app glitches. Messages will not go through but will still be charged. They offer apps for the inmates (i.e. iHeart radio, plutoTV) and charge the inmates account per minute however the apps do not work and continue charge the inmates when trying to access these apps. This has been an ongoing issue for months.

Steal people's money and don't refund You have to put money on inmate for them to respond to messages but that's the whole point of having family account ..they read a message and money is pulled from account ..inmate wrote long message and then was logged out still charged went to log back in message saying insufficient funds like wtf

Horrible company. They are able to take advantage of customers because they know that ********************** Connect is the only way to connect with our incarcerated loved ones. I asked to have three numbers removed from my account and asked for the funds to be refunded to me. I filled out the proper form and they won't answer. I wrote again, saying fine, just remove the numbers and keep the money (it became clear I was never going to receive a refund). No answer. Three more message forms with screenshot...no answer. Just a terrible company with no soul.

This company should be out of business immediately it uses the same name as the company you have to use to receive calls from incarcerated loved ones when you click on this site you assume that its the site but its not its something else but you dont realize til after you have put your info in and they immediately take ***** from you which is the plan because per their terms you cant get refund the whole amount they keep ***** and boom people thats how this company makes it money smh ridiculous. All of them imo getting over but this one should at least say its a 3rd party site before taking people ***** and keep 14 when trying to cancel because no one realize it wasnt the right site.

Global tel link ( GTL getting out Telmate) my love one is currently inside their services is no good the calls keep on dropping, my loved one is having problems signing in all the time. For the last several weeks for at least two three days the phones have been off and when I call global Tel Link GTL getting out they say it's not them it's the prison so when I call the prison the prison says it's not them it's GTL so when I call back to GTL they say I can't do anything about the tablets that are happening in the inside the prison they say that it has to be one of the employees that work at the prison or the technician there. Isn't there should be a number some way somehow where we can help our loved ones from being in the inside when their tablets don't work, also my love one has downloaded a music app that my loved one has put lots of money on and they just decide to take the app away and not give my love one back there money how is that fair and we both put lots of money on the phone for calling and messaging the app should work good with no problems and also the phone will not let my loved one call out time to time and message as well. This is the worst company I've ever dealt with in my life their services is terrible their business is the worst

This is the worst way to communicate with a loved one thus far. The app is glitchy, the site doesn't work properly most of the time. It takes a day after you deposit funds for you to be able to use them. You can't select pictures from your phone's library, and you can't send pictures from the online portal. **************** is insanely unreachable. Waiting over 20 minutes to speak with someone to help with your account is absurd. They need to go back to the drawing board on this one. Very disappointing. If I could give Zero Stars...