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Business Profile

New Car Dealers

Haley Auto Mall of Farmville Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I agreed to purchase a new truck at an agreed out the door price. The truck was delivered but the dealer failed to mention that I had to pay ** taxes in addition to the agreed out the door price. When the dealer was confronted about this discrepancy, they stated the ** taxes were never part of the deal and that I was told this early on. I was never told this and I believe the salesperson was intentionally keeping this from me.

    Business Response

    Date: 01/03/2023

    This customer did contact us regarding this concern. After reviewing the communication log with this customer and the final purchase documentation, it was clear that the figures that were agreed upon with the customer matched the final sales buyers order that the customer accepted at the time of delivery and signed. The statement was made multiple times from the very beginning of our process with this customer that since the customer resided in a different state, our OTD price included a 30-day temp tag so he could do his own registration in **.

    Customer Answer

    Date: 01/03/2023

    Better Business Bureau:

    I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    At no point did the dealer tell me I would be responsible for paying my states taxes. They did tell me about the registration which I acknowledged, but said nothing about the taxes. Clearly they should never have called the price the *** price since it didnt include taxes. They are very dishonest and should pay the taxes they agreed to per the Vehicle Acquisition Form.

    Regards,

    ***********************




  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business told me a vehicle was there and took a ***** dollar deposit on said vehicle that really wasnt there. Then ran my credit telling me that i could get a ****% interest rate and also lied about that. They did all this for nothing because i they wont refund my money

    Business Response

    Date: 10/18/2022

    Customer originally agreed to purchase a new vehicle that was still in transit from the manufacturer. Customer placed a $2,000 partial payment on the vehicle to reserve it for himself. Customer was also notified that financing rate could not be guaranteed until his application was submitted to lenders after the vehicle arrived as most lender approvals expire after 30 days.

    Customer was upset that vehicle has still not arrived from manufacturer yet and that interest rates have went up since originally discussing transaction. Both factors outside of dealers control.

    Dealer has already refunded the $2,000 partial payment to the customer before receiving this complaint. 

  • Initial Complaint

    Date:07/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2019 Ram **** in 2019 from Haley Automall in ********* **. The 2019 rams have a known issue of back glass leaking and of course it happened to mine. Luckily I was in the 3 year 36k mile warranty and the back glass was replaced but that was after 3 trips of claiming it wasn't leaking. I would get the truck back for roughly a week to maybe 2 weeks and it would be leaking again. It was visible stains on headliner and it was refused to be replaced until finally that was agreed to be replaced. After finally getting the headliner replaced I have had the truck for 6 days and it is back leaking again. Since May I have had the truck maybe a total of 20 days in over 2 months. Also when it was repaired plastic and paint has been damaged.

Haley Auto Mall of Farmville Inc is BBB Accredited.

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