Customer ReviewsforHaley Auto Mall of Farmville Inc

My husband took our truck to Haley because it is the only certified ************ center in Farmville. We had the engine replaced. An estimate was given. I understand it was an estimate, but every time we spoke to them the price went up and the final price was thousands of dollars more than the estimate. And they used the old coil packs and spark plugs in the new engine. I wasn't happy but we paid it. Then of course the transmission went. By this time we had a warranty on it so we had to go to Haley. They charged us an extra $1000 on top of the warranty company payment. We paid it. Then the truck was still not right so we took it back. Intake manifold gasket and runner control valve needed to be replaced. They gave us an estimate of $1600+ . We took the estimate to several other mechanics in town to see if that was justifiable. None of them could justify the price they were charging us. I researched the prices for parts which total $150. Labor to do the job should only be at most $500. So for a job that should not cost more than $700 they are charging us $1700. Whenever we question them on the price, they always have so sort of explanation and ignore our complaint.

If you aren't buying a new car then they don't want your business. The salesman was great but when it came time to make a deal, the manager didn't even bother to look at our trade in or make an effort. It's a shame because we weren't looking, we were buying and had cash. So we went someone else and won't bother with them ever again.

Excellent and very up- front dealings with NO pressure salesmanship. I only regret that there are no other dealers that I have dealt with as fair in the area. I am not insinuating that others are not up-front only those I have personally dealt with, which are few and my dealings have been out of our Farmville area.The dealership has treated me and my wife in fair and honest situations in the past- not all as I wished for in the end bit were fair!

First of all I would like to say that the young lady that sold us our car was *********************, she was absolutely amazing and let us lead the way as to how our car buying experience went, she was also very down to earth and when it came down to selecting which vehicle we were going to buy she only gaves us facts and then let us make the decision. The second thing about ********************* that really impressed us was that she was down to earth and not pushy at all, which made the car buying experience even more enjoyable and ever after buying the car she still returns phone calls and speaks to us as if we are still her Customer! I would also like to say that my family is not easy as we are from ******* and pretty much speak our minds and just let thing flow out of our mouths! A really big Thanks to ***** for being an amazing person and representing Haley's in a manner that would make someone want to come back EVERY TIME!! YOU ROCK *****!! The Seond person we had the pleasure of coming into contact with in our car buying experience was *******************, **** fought for us to get the car we wanted and he got it done. We can't say Thank you enough ****!! Finally that finance ******, ********************************* let me tell you this guy is comical and very personable and boy did he get harrassed by my mom for keeping us at the dealership for so long, she was pressing him and pressing him that he owed us Dinner. ****** explained everything in great detail and answered question with facts and documentation to back up those facts!! Lastly I would just like to say a big thanks to the entire Haley's team in Farmville for their outstanding customer service and dedication to their customers, I hope this continues throughout our relationship with this dealership!!