Complaints

This profile includes complaints for Weinstein Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weinstein Properties

  3951A Stillman Pkwy Glen Allen, VA 23060

• 

  Weinstein Properties

  P. O. Box 31335 Richmond, VA 23294

• 

  Weinstein Properties

  4100 Lonas Pkwy Midlothian, VA 23112-2638

• 

  Weinstein Properties

  2000 Riverside Drive Richmond, VA 23225

• 

  Weinstein Properties

  11401 Old Nuckols Rd Glen Allen, VA 23059-5528

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2024 through January 2025. I have spent from $2100 to $2400 each month since May. The business committed to provide me with replacing the A/C unit and Heating unit, come look at the mold that is in the laundry room and one bedroom, fix the 3 leaks that are in two of the bedrooms and the 1.5 bathroom located in the master bedroom.I went without proper A/C the entire summer, only for them to come and put a small window unit in the master bedroom in the Fall as the weather was changing. Even then, the A/C didnt help control the heat in the other rooms and caused my electric bill to increase significantly, the lights would constantly flicker off and on. When the cooler temperatures hit in the mid/late Fall into Winter, I have not had any proper heating. I have had to sleep in freezing temperatures, no company from family throughout the holidays or anything due to the excessive cold temperatures. When my kids and grandkids have stopped by to check on me, they couldnt even stay longer than ***** minutes due to the apt. I have been dealing with colds and water in my lungs due to this constant issue. I have contacted them on numerous occasions every month, with no response or resolve. I have also been to the office to speak with them directly & have been told that the supervisor is not there and she would be right in her office. I have contacted them on the website portal, as well as attempted to send emails as well. I have even tried to get my daughters to try and reach them due to them screening the calls and not answering, but have answered when I get family to call on my behalf and I end up speaking with someone to complain about these issues. Due to going under emergency surgery a couple years ago, I no longer have an immune system, so my body cannot handle getting sick over and over the way I have. I have tried all that I could and have ran out of options to get this resolved. I have also tried to get them to put me in another unit and they refused to do so.

  Business Response

  Date: 01/17/2025

  Hello,

  This message is in response to complaint ID ********. This is a complaint for Belmont Hills, which we no longer own and manage as of 2023. The complaint should be directed to the current owner and management team. Please let me know if you need any assistance with reaching out to them. 

   

  Thanks,

  ******** *********

  Senior Property Director

  Weinstein Properties

• Initial Complaint

  Date:12/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing this email as a desperate attempt to reach someone in the corporate office regarding an ongoing issue that I have been trying to get resolved since June. I have made several attempts to contact the corporate office via the website contact us form and I have left several messages that no one has responded to... which is one of the primary reasons I decided to take a chance and guess everyone's email. It really saddens me that my public ****** review that I made 2 weeks ago, was responded to sooner than emails and voicemails that I sent privately. Attached below is the email correspondence that I have had with the current property manager regarding the issues i've been dealing with on my account. Please take a moment to read the correspondence between the current property manger ****** ****** and myself. I was promised from ****** that he would escalate this matter to leadership and he would be in touch regarding next steps as seen in the email below. I also came into the office this exact same day 11/22/24 and had a conversation with ****** in which he instructed me to send him a detailed email to have my issue escalated, which is also attached. Not to mention, on 11/21/24 Mr ****** asked me to provide written communication between the previous property manager and myself stating that fees would be waived, in which I provided below and still nothing has been resolved. Unfortunately, it wasn't until I called the leasing office about my review, when ****** informed me that I will not hear back for corporate and this would be handled through the court. At this point it's not about the fees that were added to my account incorrectly, it's about the integrity, dignity, and accountably of the company as a whole! I would much rather speak to someone at the corporate office to further discuss how this minor issue has caused a tremendous burden on my family and I right before the holidays. I could be reached via email or phone anytime of the day.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to obtain a refund for the ****** reservation fee and the ****** security deposit paid to them - I applied for a rental apartment on 11/5 for ***** application fee. on 11/8 I paid them ****** and received a confirmation number for a rental approval #********* for unit 13PC and was also sent a lease which was not executed or accepted. This was indicated in their leasing portal. Around the same time, I received an email from ****** ******** from their company - she wanted to advise me that the unit reserved had an issue with the sub-flooring and that the repair would now result in full carpeting vs the advertised plank or wood flooring. I indicated to her that I would like to transfer everything to a different larger unit that was available sooner. She also had sent me an email asking for some additional information for my application in which I provided to her via an email on 11/13. I have made several attempts to contact their office by phone and have also sent personal emails as well as emails for a response to my pending application for the other larger unit with no response via phone or email. I escalated a response from their manager though their call center for a call from **** **** and to the best of my knowledge have not gotten any response from him. The leasing portal for my status indicates application cancelled in which I was under the impression they did this to remove the tie to the original reserved unit. I do not wish to move forward at this time as the experience has been less than desirable with still no response to my pending application status. I have not gotten anything in writing as to a rejection or approval for the rental application request for the other larger unit and guessing at this point is no longer available. I am requesting a full refund of my ****** security deposit. I also want the ****** reservation fee as to my knowledge nothing has been reserved for me. Thanks in advance

  Business Response

  Date: 01/23/2025

  Good afternoon,
  
   
  
  In reviewing Ms. ******* application in detail we found the following:
  
   
  
  -Ms. ****** applied on 11/4/24. Her application required additional information to proceed with processing.
  
  -The application was approved without the needed information on 11/7/24 and she was charged the $400 deposit and $199 reservation fee. She was contacted that same day and informed them that additional information was still needed to approve the application.
  
  -This information was never provided and the application was cancelled on 11/8/24
  
  -Their $400 deposit was refunded on 11/22/24. A refund for the $199 reservation fee was issued on 1/22/25.
  
   
  
  All of the funds requested to be refunded have been issued. We apologize for any inconvenience that this situation may have caused.
  
   
  
  Sincerely,
  
   
  
  **** ****

• Initial Complaint

  Date:11/26/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We put up with a lot of issues at ****** at ***** Creek. From day 1, so many things were broken. The washer was broken, the blinds were and still are broken, we've had many toilet issues, there are scratches all over the hardwood, the screen door was broken, there's chips in the paint in multiple locations and the kitchen light was broken. We were good tenants, didn't complain, and put in work orders to get necessary things fixed and just tried to not use others (never using blinds in living room, ignoring paint chips and scratches, etc.). Things proceeded to get worse when our apartment flooded one day due to an error by a worker in the apartment above ours, when he had a torch next to the sprinkler that busted a pipe, and the above apartment flooded with 4 inches of water. This water then poured through our ceiling, through vents, leaks near sprinkler heads, light fixtures, and more. Our apartment covered with 3 inches of water all over (we have plenty of video proof). During the flood, we ran outside to get help from maintenance workers who did not think it was an issue, and they did not even tell the carpet cleaners to come to our place to drain the water, we had to tell them ourselves. We had to get suits and more drycleaned since it came through the closet and paid an extremely high energy bill due to having industrial fans and dehumidifiers in our apartment for over a week to dry it out without even an apology from ******, even though the worker admitted fault. They never sent people to fix the water damage or cover it up despite our asking. Our dog was also attacked many times on walks due to off leash dogs, and despite our repeated asking, they never sent out an email warning to keep dogs on leash. Despite all of this and more, all we want is a 30 day move out instead of 60 day with our security deposit back, but they refuse to budge on 60 day and said we can only have shorter if someone rents our apartment, even though we finished out our normal lease.

  Business Response

  Date: 12/03/2024

  Ms. ********* is looking to only provide a 30 day notice when our lease agreement requires for her to provide a 60 day notice. Ms. *********** lease expired back in July and per the lease agreement, she entered a 60 day self renewing term. A notice to vacate was provided on November 26th to move out on December 24th. Due to the 60 day notice requirement, Ms. ********* is rent responsible until January 25th 2025. 

   

  We provide each new resident with a move in inspection form where the resident is able to notate any cosmetic damages for move out purposes and can let us know of other items that need extra attention. Ms. ********* did not return one, so the ************** was unaware of any of the broken items that she lists in her complaint. Residents are also able to reach out to the ************** directly for any issues within their home, or enter a Maintenance Request for us to come take a look. 

   

  The flood Ms. ********* is explaining did take place in May when one of our technicians was installing an HVAC component in a home upstairs. We took swift action to remedy the situation not only for Ms. ********* but also for all neighboring homes. This did affect multiple homes and our water extraction vendor did visit each home. They started in the bottom unit as that home had the bulk of the water. All three homes affected had no carpet so we extracted all the water as soon as possible and placed dehumidifiers. We did inform the residents to reach out to their ***************** policy for personal belongings that may have gotten damaged through this incident. Ms. ********* did not communicate with us on the high electricity energy bills. Not every incident from a leak results in high energy bills even with a dehumidifier inside the home. Had Ms. ********* reached out to us regarding this, we would have been happy to investigate further and our team is trained to do so. In reviewing Ms. *********** maintenance request history, we have not had any since June. 

   

  The leasing team did speak with Ms. ********* regarding a dog that was off leash within our community. The team was able to identify who this dog belonged to, and we spoke with them personally to address the concern. The leasing team followed up with Ms. ********* afterwards to let them know the steps we took. We did not hear from Ms. ********* again after the follow up. 

   

  Based on all of this above, we believe that Ms. ********* is still required to provide a 60 day notice per the lease agreement she signed. If Ms. ********* vacates the home on December 24th and we are able to get it re-rented for earlier than January 25th, then her rent responsibility may end sooner. 

  Customer Answer

  Date: 12/05/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am greatly disappointed with this business as your response was riddled with lies and inconsistencies. Clearly, the leasing office is scrambling for answers since they are so disorganized and do not always take notes during meetings.
  
  First, I DID submit the move in inspection. I submitted it in person to an office member and even still have the yellow page they ripped off the back for me to keep for my records. Im assuming the leasing office either lost it or is choosing to overlook it since I submitted a complaint. I would be more than happy to show the office the document they gave back to me after submission to prove it was submitted on time.
  
  As for the professionalism of the leasing office, they never followed up on any complaint. I always went to them in person or called first to discuss any serious issues (i.e the flood, the dog problem, etc.) and they always said they would check with management though there was never any formal phone call, voicemail, or email chain where they actually followed up with us. They have no proof of that.
  
  For specific instances, in regards to the flood, no swift action was taken. During the flood, when I went to the leasing office to figure out next steps, they had no idea what was occurring. I informed them of the flood and they told us to contact renters insurance, that they dont help monetarily or of any kind in regards to anything happening due to flooding. Every time I tried to ask a question, I would get shut down, saying to take anything related to the flood to my renters insurance. The water extraction vendor did NOT visit every home, according to the vendor himself, he was only instructed to the home in which the leak occurred, and when we showed him our apartment and the water on our floor he was so surprised that the leasing office did not tell him to check our place. We checked in with the neighbor below us who had almost no damage. I only thank God we were home to notice so that we didnt come back home to a flooded apartment with our dog caught in the middle. No maintenance requests were submitted since I spoke with the maintenance workers myself, they helped with minimal damage after the flood, but after repeated requests, they never got the full water damage fixed. We didnt submit the maintenance requests because it was easier to live with it than schedule our life and dog around when painters would need to be in our apartment.
  
  As for the dog incident, we called and showed up to the office in person to complain about the issue multiple times and every time the response was that they would talk to management about getting a community awareness email sent out and at NO POINT did they ever follow up to tell us anything was done regarding our issue. There was no email or phone call to follow up so there is no proof they actually did follow up with us. We spoke with ********* about this many times, and she was always very nice, however neither she nor "management" ever called or emailed us to follow up.
  
  You can talk about maintenance requests and other options all you want, but how am I supposed to feel like any of those options will ever work for me when the leasing office REPEATEDLY showed us that they did not care about us or our issues if it did not affect them, and that even if we used the options they gave us, it was never a guarantee that it would actually get our issues fixed at all. We dealt with so much and never said a word because they did not care about us at all, we just wanted to get out. The fact that after all of this I still cant even get an apology from a company who has treated us so terribly speaks volumes. We were perfect tenants, and dealt with so much, and we would like our 30 day move out and security deposit, even more so now that youve lied so much in your response back to me.

  
  Regards,
  
  **** *********
  
  
  
  

  
  

• Initial Complaint

  Date:11/24/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted 5 world orders over the same issue. There is a MAJOR problem with the electrical system inside of my apartment unit and the complex manager has done nothing about it. All they have done is change bulbs and switches and nothing has been resolved. The last 4 nights in a row I have lost power to my unit. My lights are flickering and my appliances are turning on and off by themselves. I refuse to pay $2400 per month and live in such a manner. At this point I want out of my lease or to be moved to another unit. This is no way to live.

  Business Response

  Date: 12/10/2024

  To Whom It May Concern:
  
  I am reaching out regarding complaint # ********.
  

  When we first learned of Mr. ********** issue, we attempted to troubleshoot and make the necessary repairs. After exhausting all available options, we brought in an outside electrician for a more thorough assessment. The electrician identified the root cause of the problem and was to make the repairs the same day, fully resolving the issue.
  
  We have since informed Mr. ********* that the issue has been fully addressed, and we are confident that it has been completely resolved. We appreciate his patience and understanding throughout this process.
  
  
  Sincerely,
  Owner Manager
  Bexley Clearfork
  Weinstein Properties 

• Initial Complaint

  Date:11/21/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident at **************** for 2 1/2 yrs. on 10/29/24 the apt model I have always wanted was coming available 1/31/25. I tried to apply online for a transfer, but I kept getting an error msg. That morning, before the office opened I left a voice mail and sent an email expressing my interest in that apt. when I hadn't received a response by mid-day, I went into the office. I spoke to the manager. she told me she had gotten my messages, but that she was alone, she had no asst. **** she had just lost a leasing agent and her other leasing agent was part-time. in addition, she was to be married within days. I told her that I definitely wanted the apt. that I, in fact, had lusted after that model since I moved in. she told me I could have the ***. that she would have her leasing agent take it off the market and she'd get the paperwork started. I told her that I understood how understaffed and stressed she was and that "as long as I had the apt, we could put the paperwork off until she got back from her honeymoon."the apt remained posted until 11/2/24. that morning I emailed her asking if the apt was gone because of me. again, I got no response. later that day I saw her on property and she told me the tenants decided not to move.that evening, I emailed her asking if they could do that since the apt was technically rented. again, no response,while she was gone on her honeymoon, I learned that the tenants were moving and that the *** had been leased to new people.I met with her when she returned. she claimed she made a mistake and was sorry. I contend that she lied. she asked how she could fix it. I told her that I want that apt. (the new tenants' move-in date is more than 60 days out. I told her she should find them another apt within that time. she told me "I can't tell those people to move, YOU HAVE A HOME" I am having a meeting with ********* supervisor on 11/25/24.

  Business Response

  Date: 11/22/2024

  Our team has been in contact with Ms. ****** and we have addressed her concerns with our team. We feel as though we have resolved this amicably. 

  Customer Answer

  Date: 11/22/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ***** ******
  
  
  
  

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would to report a discrimination case against Bexley at Panther Creek. I initially applied to the apartment to move in on Nov 1st. Immediately after submitting my application. I was advised that my application was denied by the property manager ******. I called Rentgrow, which is the company that processed the verification and the confirmed that the application was denied by the property manager Executive Action. I called and spoke with *****, who advised the application was denied due to me having ties to a property I never stayed at ****** at **************. Once I confirmed that I never stated for this particular property, my application was miraculously approved with conditions. I toured the unit but the unit was not ready due to the tub being repaired. So I advised them that I would make a decision once the different unit was ready. I also advised them not to charge my card on file and that I would make a payment via money order once I have made a decision. I called today and found out that my application was denied again by ****** and now Im unable to rent from ****** at Panther Creek indefinitely.

  Business Response

  Date: 11/04/2024

  *** ******* applied for unit at ************** Creek on October 23rd. The application was processed and denied on October 24th due to a renter referral issue. Our policy is that we have to complete a rental reference based on the addresses that are listed on the screening report if the application comes back as approved with conditions. *** ********* last address was listed as one of our sister properties located in the same city. Upon research, it was concluded that *** ******* was not an approved leaseholder or an occupant of the address he listed that is located at our sister community. There was no record of *** ******* living at this address on our end. We communicated all of this to *** ******* and he stated that he did not reside in that home at our sister community but that his ex girlfriend did live there. He explained that he would contact the credit bureaus and get the address removed. We let him know that if he could provide us with something in writing that the address had in fact been removed his report, that we could revisit the application. 

   

  On October 25th, we reopened his application as *** ******* provided us with an email that confirmed that the previous address at our sister community was removed. We assigned him to a specific home the same day. We communicated with *** ******* on October 25th that the security deposits were now due by October 28th to continue with the application. In this email, we clearly stated the deadline and he responded to let us know that he would pay the fees on Monday, October 28th. 

   

  When we checked his application on October 28th, there was no payment made. We followed up one more time to let him know that the application will be cancelled at 6pm if the payment had not been received by then. We did not receive any response from *** ******** We then moved *** ********* application off of the home he applied for and put it on waitlist so that he could be reassigned to a home, should he respond at a later date. This was completed on October 29th. 

   

  *** ******* reached back out to us on November 1st. We explained again that the application was moved off the home he had selected due to not receiving the security deposits on time and no responses back from *** ******** Since the home he selected was still available at the time of our conversation, we allowed him to be assigned to the same home again and gave him a new deadline of 6pm on November 2nd. We never received any payment from *** ******* on November 2nd. We proceeded with moving him to the waitlist yet again. As of November 4th, we still have not received any communication or payment from *** ******** 

  Customer Answer

  Date: 11/20/2024

   I would like to submit a request to receive all funds paid to the property. 

  Business Response

  Date: 11/22/2024

  The application fee of $60 has been refunded to Mr. ********* original method of payment on 11/21/2024.

  Customer Answer

  Date: 11/22/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ******* *******
  
  
  
  

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed in *********** before. I saw people charging EVs since 2020. I moved in again 1 month back. I bought an EV and started charging from my apartment outlet (I pay the bills). All of a sudden the leasing office called me and started yelling at me saying I can not do that. I asked for a written notice and a circulation to everyone. they denied and asked me to abide by what they are saying verbally. reason the gave is a tripping hazard where I offered to use a cover for the wire which ensures safety. they asked me to leave and no way they want ONLY me to continue EV charging from my apartment outlet as they said a nosy dweller complained. The management's behavior is disrespectful, discriminatory.

  Business Response

  Date: 10/22/2024

  Good Afternoon, 

  We are writing in response to complaint # ******** from Mr. *** regarding the charging of his EV at **********************. On Thursday, October 17th,2024, it was reported to the leasing office that a neighboring home was experiencing their lights flickering. They also reported a cord laying across the sidewalk and creating a trip hazard in the community. On this date, the team reached out to Mr. *** to inform him that he could not charge his EV using an outlet from inside his apartment home and/or leave the cord laying across the sidewalk.
  
  We adamantly oppose the statement that our team is discriminating against Mr. ***.This is the same course of action we intend to take with any other resident that is charging their EV using an outlet from within their apartment home. The amperage required to charge an EV, when factored in with the other electrical demands in the household, outweighs the electrical capacity of the circuit.From a safety standpoint for our apartments electric capacity and from the manufacturer specifications for EV charging, we do not provide the required circuit to safely charge an EV. This is the first issue of this nature that has been brought to the management teams attention. A community wide communication is not applicable as this is not an issue that is applicable to all residents.Our team will continue to address any EV charging in the same manner. We encourage Mr. *** to inform of us anyone else on the property who may be doing this so we can address with them directly.
  
  We recognize that if Mr. *** can no longer charge his EV on the property that the home may no longer suit his needs. As a gesture of good faith, we offered Mr.*** to be let out of his lease without penalty to find a home that will better suit the needs of him and his family. 

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease for an apartment here and paid my security deposit of $699 on June 3rd, 2024. My move in date was set for July 12th, 2024. On July 9th I spoke on the phone with ***** asking about potentially cancelling my lease and later that day sent an email officially canceling the lease. During the conversation with ***** on July 9th he did say I would get my deposit back and not owe any of the rent if I cancelled the lease before I moved in. On July 11th I sent an email asking when I could expect my security deposit of $699 to be returned and ***************** responded later that day saying I could expect it in 30 to 45 days. On October 3rd, 2024 I followed up via email after noticing it had been far longer than the 45 days and ***************** responded that day saying they would check with accounting and update me on the status of the refund. On October 17th, 2024 I followed up via email again asking for my $699 to be returned by the end of the week and received no response.

  Business Response

  Date: 10/24/2024

  Good Afternoon,
  
   
  
  I am reaching out on behalf of ***************** and Weinstein Properties regarding complaint #********. The filer of the complaint, ****** ******* previously applied for a home at *****************, however, ultimately did not move into our community. We see that shes requesting a refund of $699 which includes her administrative fee of $199 and security deposit of $500.
  
   
  
  Upon reviewing her account, the leasing office did not properly process her security deposit refund of $500. We are sincerely sorry for this administrative error. Typically, the $199 administrative fee is non-refundable if the applicant cancels after 72 hours, however given significant delays in properly refunding the $500 security deposit we will be refunding ****** the $199 administrative fee as well.
  
   
  
  We are sincerely sorry for this error and our delays. All has been communicated to ****** as well via email and she should receive a refund check in the mail to her provided forwarding address.
  
   
  
  Sincerely,
  
   
  
  ******** Ventry ********* Regional Property Director
  
  Weinstein Properties
  
  p: ************
  
  a: ****************************************

  Customer Answer

  Date: 10/24/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ****** *******
  
  
  
  

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of April 15, 2024, there was a severe storm. The high winds ripped the balcony cover off its support and cracked the entire length of the ceiling in the living room by lifting it off the same support wall as the balcony and then slamming it back down. I immediately ran to the front desk and the staff member came to apartment to assess the damage. Maintainance came the next morning and said they didn't know what to do to repair the damage. I notified the landlord and moved out by April 28, 2024, due to concerns that the ceiling will collapse, since it was no longer attached to the main supporting wall. According to the lease, they owe me my security deposit and prepaid rent. I was not expecting a Landlord to ever refund any money, but Weinstein has been emailing me and sending me bills. They want me to pay the time it took for them to repair the apartment and get it rented back out. I have sent them pictures of the damage. They are harassing me for money when they technically owe me. 11. CASUALTY DAMAGE OR CONDEMNATION. (A) Termination Rights. If the apartment premises are damaged or destroyed by fire or other casualty to an extent that the Tenant(s) use and enjoyment of the apartment premises are substantially impaired or required repairs can only be accomplished if the Tenant(s) vacate the apartment premises, either the Tenant(s) or the Landlord may terminate the Lease. If Tenant(s) desire to terminate the Lease, the Tenant(s) must vacate the apartment premises and within fourteen days thereafter, serve on the Landlord a written notice of Tenant(s) intent to terminate the Lease, in which case the termination shall be effective as of the date of the casualty or the date on which Tenant(s) actually vacate the apartment premises, whichever is later...If the Lease is terminated, the Landlord shall return all security deposits in accordance with Va. Code ***. ********* and prepaid rent, plus accrued interest, recoverable by law...

  Business Response

  Date: 10/29/2024

  ********* transferred into her second apartment with us on March 23rd, 2024,signing a 12-month lease that extended until March 23rd, 2025.
  
  On April 5th, 2024, she reported a minor leak in the guest bedroom. Our maintenance addressed the issue the same day by clearing the balcony drain and patching the affected ceiling area. After this work was completed, we did not receive any further reports from ********* regarding the leak in the guest bedroom.
  
  On April 15th, 2024, ********* contacted our Emergency Maintenance line about her living room ceiling. She described it as moving up to 8 inches and peeling back 10 to 15 feet. Our team treated the matter with urgency and reported to the home the same day to investigate. Cracking was noted near the left interior wall, closest to the hallway area, but there were no significant signs of detachment from the walls. High winds are typical for the 15th floor of a high-rise building; the weather on the day Ms. ****** is referring to, did see higher winds than normal. Despite the high winds, our team determined the ceiling remained secure. Our maintenance supervisor checked for moisture and found no concerns. While we can understand that this was a concerning situation for Ms. ******* our team responded immediately and thoroughly inspected the area. We are confident that there were no structural concerns present.
  
  In order to ensure there was no active source of moisture, the team held off on sealing the crack immediately. ********** was made aware of this by our Maintenance Supervisor, who kept her updated throughout the process and with routine check ins to the home for further observance of the cracked area. On April 28th, 2024, ********* returned her keys via the office drop box and emailed to request termination of her lease under Clause 11 regarding Casualty Damage. While we can empathize how Alexandira may not have felt 100%comfortable in the home, our assessment indicated that the home was livable and did not pose safety concerns. After *********** move-out, we observed minor cracking in the ceiling, but again confirmed no signs of instability.Unfortunately, the team did not receive any communication about **********s dissatisfaction with the repairs until she turned in keys. Our team would have welcomed the opportunity to discuss this and reassure her about her living conditions, but unfortunately were not given the chance to do so.
  
  There was no evidence of the home being unlivable and Ms. ****** made no attempts to bring these concerns or her desire to vacate to our attention. We regret we did not have the opportunity to resolve the issue in real time, but given the circumstances, we must hold firm on the termination charges.

  Customer Answer

  Date: 11/04/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The response is not satisfactory for 2 reasons.

  1) The lease specifically states "(A) Termination Rights. If the apartment premises are damaged or destroyed by fire or other casualty to an extent that the Tenant(s) use and enjoyment of the apartment premises are substantially impaired or required repairs can only be accomplished if the Tenant(s) vacate the apartment premises, either the Tenant(s) or the Landlord may terminate the Lease."

       I, the Tenant, am the only person qualified to say whether living with a crack in the ceiling running the length of the wall and outside balcony substantially impairs my use and enjoyment of the premises. It most definitely does substantially impair my use and enjoyment of the apartment. It's a huge safety concern and a constant source of anxiety, and therefore I had the right to move out within 14 days, which I did, as well as being entitled to the return of all security deposits and prepaid rent, plus accrued interest.

  2) Weinstein stated that I reported a leak in the ceiling on April 15th, which they declare they fixed.  They did not fix it. It only got worse over time, and I complained about it on several occasions to Maintainance and the Front Desk.  The leak in the ceiling was constantly dripping into a bucket I had on the floor.  Attached is a photo of the leak, time/date stamped on April 28th, the day I moved out.  This is only further proof of Weinstein's false assertions in this case.

   

  Regards,
  
  ********* ******