ComplaintsforWeinstein Properties

• Initial Complaint

  09/11/2024

  Complaint Type:

  Facilities Issues

  Status:

  Resolved

  More info

  I moved to Addison on August 3rd of this year. Before moving I came a day early to pay them $1800 plus an additional $300 deposit for my dog. When I entered my apartment (Saurday 3)I noticed that the apartment did not seem clean. Additionally, during the first night I noticed bites on my feet, until on Tuesday I discovered fleas in my bed and then I realized that they were all over the carpet in the room. The fleas devoured me. I have bites all over my body. I went to complain to the reception and they told me that they were going to send me to pest control but it took them 3 days to do it and I had to go to a friend's house to sleep because my room was infested with fleas and they refused to give me a temporary unit until the problem was solved. They told me that if they gave me another unit it would be permanent, but I didn't want to because the unit they wanted to give me didn't have the patio that I had requested, so I preferred to wait and stay in the apartment which I originally chose. They sent the pest control on Friday 9 but I had to fly to ***** to look for my husband and my dog ??who were coming from *********. They told me that I should vacuum my entire house that day, to which I told them that I couldn't do it because I would be traveling, so they sent someone as a "courtesy" to vacuum my room. When I returned from ***** (Sunday 11) I had to go to a hotel because the flea problem continued. I stayed there for 5 days until they sent another pest control on Wednesday the 14th because the first one hadn't worked since I hadn't vacuumed every day. They refused to pay for my hotel. Finally I returned to the apartment on Thursday the 15th with my family and my dog ??got fleas. I had to spend money on flea shampoo, flea collar and other household products. They sent me back to pest control for another two weeks until they exterminated the fleas. But then they refused to give me back all of my rent money and they only want to give me back 199 USD.I want refund

  Business response

  09/18/2024

  Good afternoon,
  
  In response to *********************************** recent complaint regarding her move-in experience. On September 12, 2024, the property manager had an in-person discussion with ******************** about her concerns, specifically regarding the cleanliness and the presence of fleas in her home.
  
  We acknowledged that we do agree fleas were found in the home. However, we clarified that our team did not move her into a home infested with fleas. Our team conducted a preventative pest inspection on July 10, 2024, prior to ******************* moving in, and the vendor did not note pest issues during their inspection. We also replaced the carpet on July 30, 2024, prior to her move-in,and our team conducted a thorough inspection of the home the week before her move-in. Along with our carpet vendor, paint vendor and cleaning vendor performed at that time, and no one reported fleas.
  
  We understand that ******************** felt her move-in experience was not ideal. We were just as surprised and concerned as she was when learning of the flea issue. As a gesture of goodwill, we agreed on a $500 concession, which has been credited to her account. ******************** has chosen to continue her lease with us instead of taking advantage of our offer to break her lease without penalty.
  
  At the time, we believe this resolution addresses her concerns adequately. We appreciate the opportunity to clarify this matter.

  Customer response

  09/18/2024

  
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected] appreciate your help.
  
  Regards,
  
  *****************************
  
  
  
  

• Initial Complaint

  08/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ********************************* Apartments,I am writing to formally request a letter verifying my rental history at your property located at **************************************. My residency at this address was from March 2019 to March 2020.I am currently in the process of applying for a new apartment and have encountered a significant issue. A credit reporting agency, First Advantage, has reported an eviction on my record, which is inaccurate and has prevented me from securing new housing.To clarify the situation, I would like to provide a detailed account of the events that transpired during my tenancy. In March 2020, my roommate's auto-pay for the rent failed to process. Due to our absence from the country at the time, we were unaware of the missed payment until receiving a notice from your office. Upon my return, I promptly addressed the situation with my roommate and instructed them to handle the matter, including any legal fees associated with an unlawful detainer lawsuit, which had been initiated.I subsequently learned that the case was dismissed, and I believed the matter was resolved. However, the inaccurate eviction report is now causing severe hardship.I am requesting a letter from your office confirming the following:* My residency at the property from March 2019 to March 2020.* The nature of the issue that arose regarding the missed rent payment.* The fact that no eviction was ever finalized.This letter is crucial for me to dispute the inaccurate information with First Advantage and to successfully apply for new housing. I kindly request that you provide this letter as soon as possible.Thank you for your prompt attention to this urgent matter.

  Business response

  08/21/2024

  I am reaching out on behalf of Kings Crossing Apartments and Weinstein Properties regarding complaint #********.
  
  Upon receiving the complaint, a detailed review of Mr. ******** account was conducted. There were no errors found on the part of Kings Crossing and all information was properly recorded. After communicating with ****************** via email, we were informed that a letter was needed stating that he was not evicted, that he provided proper notice to vacate, and that his account was in good standing when he did vacate. This was needed to clarify information obtained during a credit screening process. All of this information was accurate, and we provided him with a letter detailing his account and stating that he provided proper notice and vacated the community in good standing. ***************** stated via email that the letter satisfied his request. We also asked that he contact the office if we could be of any additional assistance. There has been no additional communication from ****************** after the last email send by the office and his concerns appear to be fully resolved.

• Initial Complaint

  08/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Shortly after moving out on Jun 09 2024, we received a surprise in our final billa hefty $850 pest control fee on Jul 09, 2024.I immediately visited the leasing office with my wife and requested the leasing officer to waive this charge. Recently, we received an update confirming from their financial administrator that everything is accurate. She even cautioned me that additional pest control fees would be incurred if payment wasn't made promptly.This is absurd! Throughout our entire stay more than 10 months, we encountered no cockroaches, and the thorough preventive checks conducted by their professional team consistently confirmed this. If their professionals found nothing, how could we have suddenly discovered such an issue?After reviewing the final bill, my wife became even more upset when she discovered that we were overcharged for two additional days beyond the agreed departure date. When I raised this issue with the financial administrator over the phone, her explanation was utterly absurd: she claimed that because the extermination process delayed the new tenant from moving in, we were liable for these extra days. Then I was informed by the leasing office manager that during the inspection on June 5, just 4 days before our departure, their staff discovered 3 cockroaches in our unit. While I understand finding them necessitates immediate extermination, I discovered in the Excel spreadsheet that they didn't carry out the extermination until June 11. It appears they were hoping the cockroaches would reproduce in the meantime. I was extremely displeased and questioned her why she didn't inform us promptly. She replied that she simply forgot to tell us. To demonstrate that my family did not bring cockroaches into this unit, I reached out to my former landlord in ******** to request a confirmation letter affirming our innocence. My former landlord has agreed to provide this report.

  Business response

  08/23/2024

  Good Morning,
  
   
  
  I am reaching out on behalf of Addison at Wyndham and Weinstein Properties regarding complaint #********. The filer of the complaint, ***********, past resident of ***************************, is disputing the $850 pest treatment and trip charge and rent responsibility.
  
   
  
  Hu Cui did not report any pest concerns in the home and our pest vendor, McGanns Termite and ********************** discovered the ***** issue when completing a notice to vacate inspection on June 5th, 2024. The home was not infested prior to the residents moving in. No pest concerns were notated on the residents move-in inspection report. The home prior to the residents moving in, did not have a pest history for German roaches. It is our position that the infestation was caused by these residents, and their failure to report the issue to management further exacerbated the issue. The residents vacated on June 9th, 2024, and ****** started treating the home on June 11th, 2024. The pest issue was cleared as of July 11th, 2024. The ***** infestation took 19 treatments and trip charges to clear the infestation. This resulted in the $850 pest treatment and charge.
  
   
  
  Management tried to explain to the past residents that both the management and pest vendor do not want pest issues. Due to the pest infestation, we were unable to move a new resident in.
  
   
  
  When a resident decides to leave our community, a 60-day notice is required before vacating. Our team received an email on May 7th, 2024, stating the residents wanted to move-out. Unfortunately, the e-mail did not specify a date in which they would be vacating the home, so our team was unable to process their notice in our system. On May 23rd, 2024, we received another email confirming a vacate date of July 2nd, 2024, and their notice was subsequently entered into our system. Since our team failed to communicate the original May 7th email was insufficient, we compromised on the rent responsibility and honored the 60-day notice from the May 7th email. It was agreed upon that the resident would vacate on July 6th, 2024, and this would be their final date rent responsible for the home. However, the residents failed to vacate on July 6th, 2024. We did not receive possession until July 9th, 2024, so the residents were instead held rent responsible until July 9th.
  
   
  
  It is our position that under the lease agreement, the resident is responsible for the pest control and rent responsibility charges. We encourage the resident to set up a payment plan with our collections representative to remedy the outstanding balance of $850.
  
   
  
   
  
  ******************************* Area Manager
  
  Weinstein Properties
  
  p: ************
  
  a: ************************************************************

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of Transaction: July 2, 2024 Amount Paid: $180 USD Business Commitment: Weinstein Properties committed to providing parking spaces for tenants under the condition that a parking tag is displayed. Nature of the Dispute: I am a resident of ******************************************** and filing a formal complaint against Weinstein Properties regarding the improper towing of my vehicle from the reserved parking lot at ***************************************** On July 2, 2024, my vehicle was towed by ******************* South from the aforementioned reserved parking lot. The parking policy provided states that the parking tag should be displayed by hanging on the rearview mirror when parked in a reserved lot. This policy does not specify that the tag must be visible through the windshield or the driver's side, leaving interpretation open to individuals. At the time of the towing, tag was properly hung from the rearview mirror, but windshield was covered with sunshades made it difficult to see the tag through the windshield. However, tag was clearly visible from the driver's side. I subsequently contacted Weinstein Properties Management and spoke with ***************************, property manager at 2000 Riverside, she informed me of receiving pictures from the towing company, all taken from multiple angles but notably excluded a clear shot from the driver's side where the tag was clearly displayed. When I questioned why Weinstein Properties did not request a clear photo from the driver's side, ************** did not acknowledge this concern. This lack of transparency suggests potential collusion between Weinstein Properties and ****** Towing South.Requested Resolution: I am requesting Weinstein Properties to reimburse me the $180 towing fee due to Weinstein Properties' failure to clarify parking policy details and ensure fair enforcement. The vague wording of the parking policy appears deliberate, potentially leading to misunderstandings and wrongful towing incidents that benefit the towing company.

  Business response

  07/18/2024

  Good Afternoon,
  
   
  
  I am reaching out on behalf of 2000 Riverside Apartments and Weinstein Properties regarding complaint #********.
  
   
  
  Our team has reviewed this complaint and confirmed that our parking addendum adequately explains the necessity of the parking tag needing to be visibly displayed on the rear-view mirror. In this instance, the resident had a large sunshade on the windshield blocking all visibility of the windshield area and parking pass. Our contracted vendor works closely with us to frequent our parking lot to ensure that vehicles parked in this lot have proper decals displayed. Our intention with this is to ensure that only our residents are utilizing the convenience of our parking lot and to keep river traffic and pedestrian vehicles out of this lot considering our very close proximity to the **************** and ***** River park system.  In the circumstance that a vehicle gets towed from our lot, we require photo evidence of the vehicle towed from the vendor. Multiple photographed angles were provided to us for our records, to verify the tow was fair and aligns with our policies set in place. The parking tag was not visible in any of the photos and the tow was justified. While we are not able to reimburse for the full tow that occurred, we do feel that meeting in the middle and issuing a concession of $60 is fair and will be issuing this to the residents account as a gesture of good faith. We adamantly deny any collusion with our towing vendor as we believe towing is a last resort and acknowledge the inconvenience this has caused for our resident. We encourage the resident to let us know of any further questions or concerns they may have about parking their vehicle on the property.
  
   
  
   
  
  ******************************* Area Manager
  
  Weinstein Properties
  
  p: ************ 
  
  a: ************************************************************

  Customer response

  07/18/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for your response to my complaint. While I appreciate the offer of $60 as a gesture of good faith, I must respectfully decline this partial compensation as it does not adequately address the issues raised.
  1. Visibility of the Parking Tag: According to your policy,the parking tag must be displayed on the rearview mirror, which I ensured. My vehicle was parked with a sunshade covering the windshield, but the tag was clearly visible from the drivers side. The lack of a clear photo from this angle in the evidence provided does not conclusively demonstrate non-compliance on my part. I have included a picture showing the tag visible from the drivers side, highlighting this oversight.

  
  2. Policy Clarity: The parking policy does not explicitly state that the tag must be visible through the windshield or from any specific angle. This ambiguity in the policy wording is a significant factor in this dispute. I urge Weinstein Properties to revise and clarify this policy to prevent future misunderstandings and ensure fair enforcement.

  
  3. Photo Evidence: Your response mentioned that multiple photos were taken from different angles. However, the most logical and pertinent photoshowing the tag from the drivers side, where it was clearly displayedwas notably excluded. Given that the policy requires the tag to be hung from the rearview mirror, this angle should have been included to fairly assess compliance.

  
  4. Requested Resolution: I reiterate my request for a full reimbursement of the $180 towing fee. I did not seek compensation for the missed workday, Uber expenses, or the mental impact of this incident, as I approached this in good faith, seeking only the towing fee reimbursement.Offering $60, which is not even half of the towing fee, is insufficient. I am willing to cooperate and hope we can come to a fair resolution. If a full reimbursement is not feasible, I would appreciate a significantly higher amount than $60 to reflect the circumstances more accurately.
  I appreciate your willingness to address this matter and look forward to a resolution that fairly compensates me for the wrongful towing of my vehicle. Please feel free to contact me if further discussion or clarification is needed. Thank you for your attention to this matter. 
  
  Regards,
  
  ***************************************
  
  
  
  

  
  

  Business response

  07/23/2024

  Hello *******,
  
  Thank you for reaching out. I appreciate your patience as I reviewed your concerns and request for additional compensation for the recent towing of your vehicle.As mentioned in our previous response, our view is that the parking addendum adequately explains the necessity of the parking tag needing to be visibly displayed on the rear-view mirror. As indicated below, the sunshade placed on your windshield obstructed the visibility of the parking pass. Multiple photographed angles were provided to us by the towing vendor, in an effort to verify the tow aligns with our policies set in place. The parking tag was not visible in any of the photos and the tow was justified. While I can appreciate that you may not agree with our position, we are not able to offer any additional compensation. 

  Customer response

  07/25/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***************************************
  
  
  
  

• Initial Complaint

  06/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a notice that I have a collection from ************** AT ************ on my credit report. It says it was opened on 04/03/2024 for $3,291.00 with account number starting in ******* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.

  Business response

  07/02/2024

  This gentleman entered into a lease with ************** at *******************  His lease was terminated last August due to a drug bust at his apartment.  He had a known drug dealer living in the apartment.

  *********************, property manager, personally spoke with this resident.  He was fully aware of what happened and the consequences.

  We will not waive these charges.

  Thank you.  

• Initial Complaint

  06/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I applied for a 2 bedroom in Abbington Landing in ************ VA and was approved. I paid the $50 application fee for my son and I as well as the $500 deposit. They said I had 3 days to pay my 1st months rent and I paid the $500 plus $1472.99 for the 1st months rent to secure my new home address on 4/19/24.. They then called me the following day stating they were gonna put me in a different unit because they had a customer that was wanted the apartment that I had already been approved for as well as paid money for to reserve my place. It was then stated to me that if the customers who wanted my unit didn't get approved then I would be able to get the unit I had already reserved. I began to complain for the wrong treatment when I had already went through the process of applying, I got approved and I paid the money I was told I had to pay to secure my unit. They then considered in making the new customers apply for a different unit beings that I had already applied for that particular address. The address was ******************************************. My move in date was supposed to be 6/1/24 according to my signed lease but the baked new on the 30th stating it won't be ready until the 4th. That was a major inconvenience because I moved out of my previous address the 31st in hopes to move in the new place on the 1st in which I moved my things out of the old address on the 30th and I had paid to keep the uhaul for 2 days to keep my things in the truck to move in on the 1st. Since they called 2 days before me moving meant I had to pay to keep the uhaul for 3 more days because of the inconvenience of the apartment not being ready. So on the 4th of June which was my day to move in they told me I had to pay another month's rent to move in, in which after I paid about $2100 I was under the impression that all I needed to pay had been paid already. They never said I had to pay another month's rent to move in. I've been inconvenienced and my son and I are staying with family.

  Business response

  06/25/2024

  To Whom It May ********
  
  I am reaching out regarding complaint # #********.
  
  On 3/29/2024 we received Ms. ****** application, which was processed. However, due to the lack of response from ************** regarding her employment verification, we moved her application to the waitlist. Once her application was approved, it was canceled due not receiving all the necessary funds. She reapplied on 4/16/2024, however the original home was no longer available, and a new home was assigned. We did send her a welcome letter outlining the amounts due at move-in. Ultimately, she did not have all the funds needed to move-in and canceled.

  
  Please be informed that we have processed a full refund in the amount of $1,864 which was mailed to ************** on 6/12/2024, resolving her concern.  

  
  Sincerely,
  Owner Manager
  Abbington Landing
  Weinstein Properties 

• Initial Complaint

  04/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We started renting an apartment from ****** at ********** at the beginning of 03/24. We have had roaches since the beginning of the lease and have given the property two months to get rid of them. We have given them notice to leave as the roaches are not getting taken care of. They are trying to charge us a ton of fees and the remainder of our lease because they were not able to take care of this issue.

  Business response

  04/26/2024

  Upon multiple evaluations of this apartment home by both our leasing team members, and pest control vendor, no ***** activity was ever found inside of this home. This resident has received general routine treatments at the request of the resident for reported sightings of roaches; however, we have never been able to see any ourselves, nor has the vendor. Additionally, upon inspection of this home, our team has noted the home to have heavy clutter,including food sitting out and trash cans in the home overflowing or overfilled.Our pest control vendor also noted this, and we have shared with the resident the need to ensure areas remain clean and maintained to prevent pest issues from occurring if they are seeing activity in the home.
  
  We have extended the opportunity to these residents to vacate their home using our standard early termination options. The charges and fees associated with these options do differ in cost, but do not require the resident to be financially responsible for the remainder of their signed lease agreement. 

• Initial Complaint

  03/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I initially rented apartment online spoke with Representative advised damage to the floor at the time it was only a small piece of the floor and unnoticeable which they said would fix. I had movers to move me in and didnt see the problem with the floor thinking it was fixed. After moving out I was told I damaged the floor and the amount was $2k and change. Which is astronomical amount for a piece of wood. I called to resolve it with the apartment complex everyone was either short or did not have time for me to discuss. I didnt damage the floor. There have been break ins and damage to property by random violators who have overridden the security numerous times. Multiple notifications have been sent by the complex advising the same. There is no proof I damaged anything and if its going to debt collection Im filing a complaint.

  Business response

  03/18/2024

  To Whom It May ********
  
  I am reaching out regarding complaint # ********.
  
  ****************** did bring her concerns to our attention on March 7th, 2024 and our team has been able to resolve her concern.
  
  Upon inspection, when she initially moved into the premises, there was pre-existing damage to the floor. Despite this damage not being repaired during her occupancy, we acknowledge that it was not attributable to any actions on her part.
  
  After Ms. ******** departure, the floor was replaced. We recognize that she should not bear responsibility for this replacement, as the damage was not incurred during her tenancy. As a result of our review, we have removed the charges associated with the floor damage from her account.
  
  Sincerely,
  Owner Manager
  ****************
  Weinstein Properties 

• Initial Complaint

  02/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Weinstein Properties did not reurn my security deposit. Move out inspection was completed and flawless, I was not given a copy of the move out inspection evem though I was present for the ionspection. They want to charge me for alleged damages occured from the moving company, however have never responded to my request in October 2023 for photographs, vendor bill and documentation in the lease stating that I am responsible for said alleged damages.

  Business response

  03/19/2024

  Good Afternoon,
  
   
  
  I am reaching out on behalf of ************************* and Weinstein Properties regarding complaint #********. The filer of the complaint, *************************, past resident of **************************************, expressed concerns regarding her move out balance and security deposit.
  
   
  
  **************** originally moved in on December 21st, 2022.  She paid a standard $300 security deposit at the time of her move in. She vacated on September 30th, 2023. As indicated in Paragraph 6 of her lease agreement, she was responsible for the water, gas and electric service in the home. She received two final bills for water, electric and gas. These bills totaled $286.81. During her move out, her contracted moving company damaged the light fixture in the hallway of the building. **************** was charged $151.29 for the replacement of the damaged light fixture, as this is beyond normal wear and tear of the apartment premises.  **************** was made aware of this via email on October 2nd, 2023. The final utility bills and the replacement light fixture totaled a balance owed of $438.10. Once the $300 security deposit was applied to this balance, **************** owed an additional $138.10.
  
   
  
  ****************** move out summary was generated and sent to her via email and **** on October 24th, 2023. Despite numerous contact attempts by our Final Accounts Representative, we have not received a response from **************** in regard to this debt. We are hopeful that we can resolve the concerns, however, without a response from **************** we will be forced to send the final account balance to our collection attorney.
  
   
  
  We are saddened to hear of ****************** discontent with her move out experience and charges. We sincerely hope to work closely with her to resolve these concerns and encourage her to reach out to our Final Account Manager, *************************** (***********************************).
  
   
  
  ******************************* Area Manager
  
  Weinstein Properties
  
  p: ************ 
  
  a: ******************************************************************************

  Customer response

  03/20/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I never received move out inspection report from this company. Even as of this date, it has not been emailied to me though they have stated that it was mailed. In response to the original email, I immediately requested photographs ,an invoice from the repair company and documentation stated in the lease stating, that this is my responsibility. I have yet to this date, recieved this information. I did not receive any email response then, nor have I as of this date. The company has recently  reached out to me via my personal email in order to confirm information and still has yet to provide this information.

  I dispute these charges, as this orgainiztion has not provided proof, photographs, proof of repair cost or proof that this is my responsibility. You can not blindly and randomly send people invoices for damages not witnessed or confirmed. For this reason, I am not responsible for this debt and consider this harrasment. 
  
  Regards,
  
  *************************
  
  
  
  

  
  

  Business response

  03/26/2024

  Good Afternoon,
  
   
  
  We received ****************** response to complaint #********. In reviewing ****************** account history, she vacated her apartment home on September 30th, 2023. Our team informed her of the damage charge for the broken light fixture via email on October 2nd, 2023. Her original move out summary was mailed to the forwarding address provided on October 25th, 2023. A past due letter was sent on February 7th, 2024, and our Final Accounts and Credits Manager called and left a voicemail at the number on file for ****************. Another past due letter was sent on February 23rd, 2024. We again tried calling the same number on file and it was out of service. We have not received any return mail from the forwarding address on file for ****************** ******** address that she provided to us. Its important to note that the phone number and forwarding address provided to us are the same as the information provided when filing her complaint with the BBB. Despite several contact attempts to the contact information provided by ****************, we have not received a response.
  
   
  
  A copy of the lease agreement is attached for ****************** reference. Paragraph 2 of the lease addresses security deposits and provides the landlord the right to apply the security deposit to money owed for physical damages. This paragraph also addresses physical damages and establishes the landlords right to charge for physical damages done to the apartment premises. This lease was signed by both parties on December 16th, 2022. In ****************** move out summary, she received two final bills for water, electric and gas. These bills totaled $286.81.  The only physical damage **************** was charged for was the light fixture in the stairwell that was damaged by her movers. Ive attached the invoice for this purchase of this light fixture as well. The fixture itself was $127.99. A labor charge of $23.30 was included in the total charge of $151.29. This was a cost directly incurred by the landlord to account for the labor needed to replace the light fixture.
  
   
  
  We sincerely hope the above information provides the clarity **************** is seeking, however, should she have any additional questions, we are happy to address.
  
   
  
   ******************************* Area Manager

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have lived at my current apartment since July of 2023. At the end of November 2023 I submitted a maintenance request as my AC was not cooling the apartment. They were unable to recreate the issue so I reopened the request two weeks later on 12/14 after taking pictures of my unit being 75 degrees when set to 70. They did not do anything to repair until I followed up a couple of weeks later. On January 3, I woke up to my apartment at 64 degrees and realized that my heat was also not functioning. Since then, they have claimed that they have repaired the unit multiple times, but I do not currently have functioning AC or heat and the property manager has not responded to my request to meet and discuss how to get the repair completed. I met with her previously on the 9th of January to express my concerns, but since the repair is still not completed, I have requested to meet again. I have requested that my rent be lowered as I have not had functioning AC and heat in 2 months but they have not responded to my request and do not respond to my requests for a meeting to discuss the repair. In the interim, the only temperature regulation I have access to is auxiliary heat which is a more expensive way of heating the apartment, and does not do anything to lower the temperature in the unit.

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