Solar Installation
New Horizon Solar SolutionsThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been beyond disappointed in New Horizon Solar Solutions sale's person ************************* follow up support. He was good at getting the sale, but then does not know how to get solutions to problems that come up. *** promised me a start to finish support and that he would be personally invested in our project. He promised me things that still have not been completed, even after one year after the install. His solar company used a sub-par installer and my panel wiring was installed incorrectly. We could not get anyone to come fix it for months. *** was not even aware of the failed install or the frustration I was dealing with over those months. I have reached out to him multiple times in email, text and calls since March 23rd, 2023. Over 4 months. He won't tell me why he won't follow up on his agreements? Still waiting. Orginal install started in Oct. 2022. In June of 2023, I requested a refund portion of the sales commission that was paid to *** at New Horizon Solar Solutions.Customer response
09/18/2023
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by New Horizon Solar Solutions regarding complaint ID ********.
Regards,
*****************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.