ComplaintsforSpecial Financing Company, LLC
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Complaint Details
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Initial Complaint
09/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Called company 8/15/2024 & 8/29/2024 to set up a bi-weekly withdrawal payment arrangements, I was then charged 2 full monthly payments and the biweekly arrangement that was set up. Called and spoke with agent that I set up the biweekly payment with and was informed that it was an accident and she is not able to override the system. Asked to be transferred to a supervisor Mrs. ******** Had to be transferred to a call rep to get the supervisor’s name. She would not give me her name when we spoke and proceeds to give same information the agent I spoke with did. It is a system correction and they can’t refund me what they owe. I did raise my voice and get angry and the supervisor proceeds to be disrespectful and would not provide me with her information. I had to call back and get information from another call agent. Company is not a great or good company at all.Business response
09/17/2024
Please have the consumer contact our office to review and discuss loan details as loan details can not be released to 3rd party. Contact information - Office* ************. Office hours are Monday - Friday, 9AM to 9PM EST.Initial Complaint
08/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Occurred 7/29/24. Amount disputing ****** + ***** charged for overdraft assessment by financial institution. I never requested an account with company Special Financing. I don't know what the ************, is referencing or who? Discrepancy is shown on Bank statement for July 2024, have never seen it on other statements .Business response
08/13/2024
Regarding the complaint filed by ***** ********* (Client); Special Financing Company, LLC is the note buyer for the contract signed between the Client and *** ******* ******** *** on June 28,2023 . Per the terms of the agreement signed by the Client, monthly payments for the services rendered by *** ******* ******** *** are to be drafted from the Client’s bank account previous provided. The monthly payment as outlined in the attached agreement are $****** and started July 14, 2023 to current. Should the Client have further billing questions, please feel free to contact our office at *************
Initial Complaint
05/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
BNB Formula (Education center in Charleston, South Carolin) stated this company owes me a refund **** from 5/11/23 I have been requesting refund.Business response
05/13/2024
In regard to the complaint filed by ****** ******* (Client). The 5.10.2024 payment was returned by the Clients bank flagged as unsuccessfully therefore no funds were paid to be refunded.Business response
05/20/2024
The 5/10/2024 payment was returned by the Clients bank flagged as unsuccessfully therefore no funds were paid to be refunded. Should the consumer have any questions regarding this return, please contact our office at *************Customer response
05/27/2024
Hi, I will contact them on the next business day .Initial Complaint
02/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with **** ******** *******. I do not have a contract with **** ******** *******. They did not provide me with the original contract as I requested.Business response
02/29/2024
In response to the complaint received from ****** ******* (Client); Special Financing Company, LLC received a request for credit from *** **** ********** *********** on January 2, 2024. Per the Retail Installment Sales Contract signed by the Client on January 2, 2024, authorization was given to investigate and verify credit reports. Authorization attached. Should the Client have questions regarding this authorization, please contact *** **** ********** *********** at ************ ** ************Initial Complaint
11/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I bought a course modern millionaires. It wasn't working for me I wanted to stop the subscription with them. Their finance company ***** **** ********** sold my det to the Special Financing CO Llc. I have left about 4 voice mails to a *** ****** at ************ and received no call back. I just want to stop my subscription with this company but can't get ahold of anyone.Business response
11/28/2023
In response to the complaint filed by ***** ******. Per the Retail Installment Sales Contract signed by the buyer, ***** ****** on 7/21/2022, the terms are are legally binding therefore there is no cancellation period within the agreement. Should the client have questions in regards to the services provided by *** ****** ************, please contact their offices at ************ ** ************. Should the client have billing questions, please contact Special Financing Company at *************Initial Complaint
05/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I contacted this special financing company to get them to quit taking it straight from my account. I was told to email the customer service which I was given an email address that does not work. The days are not working for me and I want to pay in full. The email I was given doesn't work and now I can't get a hold of anyone. I can block this from my bank but I do not want to do this. Please help I want them to stop and I am afraid that even if I pay in full they will continue to take out money from my account.Business response
05/08/2023
In regards to the complaint filed, the request has been received and processed. All drafts per the clients request have been stopped.Initial Complaint
04/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company was not the original company that i called when i began the process of them assisting me with my *** debt. The original name was ***** *** ***. I have numerous times called to ask questions, email and even texted but never get any responses. I have been wanting them to remove theirselves from continuing to work on my file due to the unconsistencies and lack of communication. This company has also been sending me correspondence of my balances with the ***. They send me paperwork where they use a back marker showing a lot of information that i believe i should be aware of also since my name is on it blacked out. ***** *** *** was assisting me since 1/2022. Please please I need your help I have changed my credit card so they are not able to take out any of my money anymore, i also made them aware of my decision but have gotten no response but they are calling me now consistently for payment.Business response
04/12/2023
In response to complaint received by ***** ********; the complaint states the client has been seeking services with ***** *** *** however Special Financing Company has never conducted business with ***** *** ***. The client previously had a loan purchased by Special Financing Company from *** ******** ***** however that loan was closed and returned to *** ******** ***** on April 2, 2023. The client has no further obligation to Special Financing Company and would need to contact *** ******** ***** at ************ for any questions.Initial Complaint
02/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Yeah I just wanna know when I’m supposed to be billed. They never really tell me when exactly I’m billed every month and they’ll charge me the day before or the day after one month I’m charged on the ninth this month I’m charged on the eighth so I just want some consistency on when I’m getting charged. I want my refund and I would like to be charged on one consistent day of the month not the day before and not the day afterBusiness response
02/08/2023
Customer concerns were resolved on 2/8/2023 via phone call he placed to our company.
Initial Complaint
12/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Do not have a working number or very very hard to get a hold of. When I finally got a hold of someone I told them to cease and desist my auto payments and switch to manual payments. They told me I had to send an email to ************************************** stating my request. Which I did right after getting off the phone with them. Not only did they not stop the autopay (which is illegal) but they changed their name and charged the account again for the same amount! So they charged me twice! I’ve been trying to get a hold of them and the number isn’t working again! They need to be investigated and shutdown! Seeing the numerous negative reviews & complaints on this business about similar issues surprises me they are still in business. It’s a “Financial company” but they don’t report to any credit agencies?? If anyone reads this and is considering going with them DONT!! RUN AWAY as fast as you can!Business response
12/05/2022
In regards to the complaint filed by Mr. **** ******. The business phone number, which is also listed on his monthly statements has remained the same. As well as the Business Name, Special Financing Company. The Office Number is ************. Office Hours are Monday-Friday 9AM to 9PM EST.
Mr. ****** signed his financial agreement on April 21, 2022 which also included an signed authorization to draft monthly installments from his checking account as well as a back up method of payment using his Visa Credit/Debit Card. Per his financial instituation, Mr. ****** placed a stop payment on his checking account however the back up method of payment is still in effect per the agreement signed. Mr. ****** currently has a monthly obligation of ******* for the signed agreement however did request a temporary hardship payment plan, which was approved and accepted. We have attempted to reach out to Mr. ****** regarding his complaint.
Initial Complaint
11/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company double charged me for the loan repayment promised me a refund on 11/8/22 today is 11/21/22 all they tell me its on the way to my account. 13 days later I am pissed my account was overdrawn and put into negative Made my life hell and they don't care just took my money..I'm left picking up pieses of my life for $******. I just want my moneyBusiness response
12/05/2022
In review of the complaint, a refund has previously been issued to the client. This refund was approved and processed on November 21, 2022.
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Customer Complaints Summary
28 total complaints in the last 3 years.
12 complaints closed in the last 12 months.