ComplaintsforC & F Finance Company

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle is co owned with myself and ***********************. Starting with 1st payment made that was made way before due date I was harassed for 2 weeks about the payment I made moneygram next day payment 14 days later they did put it back to the date I paid but in the meantime calls MANY times a day. They've ran my credit card and checking account under ***** s name and I have documentation to prove this resulting in denial and extras fees and late payments. I've reach out to them in attempts to get them to work with us. I'm told 1 thing on the phone and they re smart ***,s, rude and unprofessional even in email. Today I sent them a confirmation number and I got a reply they haven't gotten the payment and they're going to repossess the vehicle. I asked if a loan forebearance is possible on a recorded call 2 times I've been advised as a Virginia resident that I could ask for a payment deferred 2x a year or every 6 months I just have to pay a 50 fee. I further explained that ***** had a heart attack and strokes resulting in me having to pay all bills. I get they want their $ and I owe ******* and February payments February came due on the 4th. I try to communicate via email so I have a written record for myself and I get different responses on the phone and via calls along with attitudes and threats. So I can Make a Payment on 2/18 and No I've not been able to keep up with all arrangements I've made so I further understand their reluctantly to work with me. ***** makes no payments on this so he just signed so I'm contacting you and I've also contacted an attorney because as I stated payments I've made next day payment they say that they don't get em so he's informed me to attempt to go this route and if it's repossess and me having proof of payment we will continue with legal action due to evidence we've obtained via emails, phone calls, payments

  Customer response

  02/09/2024

  To whom it may concern:   when C&F calls and says they've attempted to reach me it's another lie they're called the last two mornings after I start work ask for ***** whom has place a do not call him on the account as it's my vehicle I pay the payments etc anyway I tell them he's at work and they say thank you and disconnect before Even speaking to me in regards to the account. I wish you could listen to the calls and not just the snid bits they'd pick out and have you listen to. Thanks ***************************;

  

  Business response

  02/22/2024

  Please see the attached response from C&F Finance Company.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I currently have a boat loan through C&F Finance, and C&F Finance Loan Servicing does not allow the option to pay additional principal. When I have made payments above the minimum due, they have set the additional principle amount aside for the next month's payment and waited to apply it to my loan until the next due date (and did not take my automatic payment the next month). My additional principle payment was not applied to the loan until the next month as the minimum payment, which means C&F could invest my money for a month while I pay interest on the principle amount of the loan that should have been paid off. Why isn't my payment applied to the loan when it is received. I am currently paying the same amount of principle each month as I am interest, and would like the option to pay it down faster with principle only payments, and this option should be available online as to how I'd like to apply the payment.

  

  Business response

  02/05/2024

  Please see the attached response.

  Thank you!

• Initial Complaint

  01/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  There is an auto account that was paid off in full 08.04.2019 due to total loss. During that time, this company has stated I have interest fees that are due. This account is no longer in collections and is updated as CLOSED on my account but this agencys has been reporting late payments to the credit bureaus up until ******. Under the US 15 USC code ****-S 2 ACT, this is illegal and is a tarnish to my credit.

  

  Business response

  01/30/2024

  Please see the attached response.

• Initial Complaint

  01/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to express my profound concern about the disclosure of my nonpublic information to credit bureaus and the resulting inaccuracies on my credit report, leading to significant financial and emotional distress.As outlined in 15 USC **** Section 602, I assert my right to financial privacy, expecting the confidential treatment of my information.Moreover, 15 USC **** Section 604(a)(2) underscores that a consumer reporting agency cannot furnish account information without my written instructions, which have not been provided.I have identified discrepancies on my credit report originating from C&F FINANCE COMPANY, adversely impacting my financial well-being. I urgently request the rectification of these inaccuracies.Lastly, please be reminded of 15 USC 1666(b), preventing creditors from treating payments on a credit card account as late under specific circumstances.For your reference, my account details are as follows:Account Number: 1106****I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns may lead to legal action. I anticipate your prompt response and resolution.Thank you for your immediate attention to this matter.Sincerely,*******************************

  

  Business response

  01/12/2024

  After an internal review, we have made the decision to remove this tradeline from the customers credit profile.

• Initial Complaint

  11/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I drove 5 hours one way to buy a truck at **************** in *******, ******* on October 9, 2023. Because it was Columbus Day and all the banks were closed, the only financing available was through C&F Financing Company. I traded in my truck ($13K) and put an additional $5K down. The truck I purchased from **************** was $52K minus the $18K, leaving $41K to be financed (tax, tag, title, etc.). I just received an Adverse Action Notice from C&F Financing Company stating that they were denying my application for Value Or Type Of Collateral Not Sufficient, BUT they can offer you [me] credit on terms different than those proposed. If Value Or Type Of Collateral Not Sufficient, isnt sufficient, what makes it sufficient at different terms? By the way, my credit is stellar even C&F Financing Company cant dispute that. I feel that C&F Financing Company practices predatory loan/bait-n-switch tactics because, at this point, I cant undo the deal. My truck that I traded in is already long gone, and C&F Financing Company and/or **************** knows that. BUYER BEWARE when financing through C&F Financing Company, what you sign is NOT what you get. This is illegal.

  

  Business response

  11/09/2023

  Please see the attached response and enclosures.

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  January 2021 I purchased a 2011 jeep Liberty from *************** in ************ ** to make a living transporting small packages. Always keeping maintenance on the Liberty monthly, the ************* were changed every 5-6 weeks do to high milage. Express oil change on S Church street regularlychanged the oil. The last oil change November 2021, Express failed to tighten the underbody s**** causing the engine to seize. ***** ******** expects full payment for the balance owing

  

  Business response

  09/25/2023

  Please see the attached response letter.

• Initial Complaint

  03/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This account in question closed August 2021. I received a notice stating the balance has increased by $50. What is the true balance? Is this account open or closed?

  

  Business response

  03/08/2023

  Please see the attached correspondence.

  Customer response

  03/08/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************

   

  The account shouldn't be marked as closed. 
  
  
  
  

  
  

• Initial Complaint

  01/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was added to my credit report. It should be removed due to I was told by a representative to leave vehicle at a repair shop I had taken it to have a timing chain repaired. Told to leave it after exchanging words with Owner after he called Me A N***** Wanted to go get my vehicle wasn't my call to leave it. This Credit Line should be removed. Vehicle was left there 6/2018

  

  Business response

  01/26/2023

  Please see the attached cover letter and complaint response.

  Customer response

  01/29/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *****************************
  
  
  
  
  

• Initial Complaint

  01/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On Saturday January 7 2023 I tried making a payment to C&F Finance and the account is blocked from accepting payment from me. The balance on the account at the time was a little under ****. On January 9th I called into C&F Finance to make a payment I spoke with a male explained that I was trying to make a payment but couldnt he stated that the account is blocked for payments because my vehicle is up for repossession. I offered him the payment I was trying to make on Saturday morning he asked when would another payment be made and I told him next month. He stated if I wasnt giving him another predated check by the end of the month he was not accepting any payments.So now this very unprofessional representative of C&F Finance said he was repossessing my car unless I make 2 payments again he refused to accept the payment that was being given to him. I said I would reach out to corporate in response to his refusal to accept my payment. His response was I am corporate then said his supervisor wants to speak with me. He transfers the call to someone else who tried his best to sound intelligent he also said he wanted 2 payments or hes repossessing my car. When I told him no he asked me where was my car parked and to give him the keys. I hung up.Now I know this was no supervisor and dont believe my car was up for repossession what this was was 2 employees that violated the ***** laws. On January 10th 11th 12th and the 13th I received text messages from C&F Finances asking for payments even had the website where I could make a payment. Tuesday January 17th a representative from C&F Finance came to my home and left his card in my door asking me to call the office. The tactics used were harassing and abusive tactics to force me to do something I made very clear I could not do. I will be looking into my legal rights within the *****. There was false, deceptive and misleading statements made by 2 employees of C&F Finance which I will not tolerate, this wasnt the 1st time but it will be the last. I had this same problem in November of 2022. This account would not be 3 months behind had your employee refused to accept a payment.

  

  Business response

  01/26/2023

  Please see the attached cover letter and complaint response.

  Customer response

  01/29/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *****************************
  
  
  
  

• Initial Complaint

  01/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On May 26th, 2022 at 12:50 pm I sent c&f finance an an email giving them my new phone number, which they claim I never gave it the them in September 2022 as well, I also mentioned that I had called numerous times to discuss options to avoid repossession with zero luck. I received an email the next day at 2:19 pm saying that because of the current status of my account I had no time. Obviously I was reaching out for help and was denied. On June 10th, 2022 they repossessed my vehicle. Now suddenly they could offer help and I could "redeem". However, after paying what they required, my account was still left with past due status. Part of the past due status is thanks to creditor fraudulently charging a couple of late fees where payment had been accepted and processed within the allowable time frame. I also had to pay transportation fees of $200 when I retook possession of my truck, because the repo company sent the truck to auction on day 4 after repossession. Reinstatement of an auto loan where the debtors past due status stays negative after reinstatement is a trap. Better hope my truck hasn't been sold at auction yet.

  

  Business response

  01/11/2023

  Good afternoon!

  Please see the attached response from C&F Finance Company.

   

  Thank you!

  Customer response

  01/23/2023

  
  
  

  I'm not satisfied with the answer I received from C&F finance. I spoke to *****************, Assistant Vice ****************** of Loan Servicing. *********** was extremely rude and refused to discuss my concerns with fraudulent late fees assessed, and told me several times that I was lying when I mentioned a payment not showing up and another payment that didnt credit until well over a month after it was received. please see attached documents that prove my case on those matters. *********** was only interested in trying to get more money out of me and get me off the phone. I would like to know how the situation was any different from when i tried to get payment assistance pre repossession and post repossession. You stated because of insurance and policy, although the situation was the exact same on both dates. Im extremely confused. C&F Finance refused to help a customer that previously made 13 of 13 on time payments and 18 payments total where I was never over 2 months behind, until I found out my marriage of 23 years was ending. What about 15 U.S. Code **** Determination of finance charge. I did not previously have an auto insurance policy, I had to obtain brand new insurance as required, to purchase the vehicle. 12 CFR ****** Finance Charge. When the Assistant **************************** all concerned about payments not being timely credited and late fees being assessed when they shouldn't be, it's a huge problem. DO NOT FINANCE ANYTHING WITH C&F FINANCE. I have several documents, all stating a due date of Sept 14, 2022, with significantly different amounts. This finance company takes confusion and deception to another level. I will not stop until I get proper remedy for what has been stolen from me. Please note, part of Jan, 2022 payment didnt post until March of 2022. What happened to September 14th, 2022 payment? All attachments will be in seperate email, Thanks, **********************

   

  One of the main things I want to push is the fact that I reached out to them for help almost 2 weeks before it was repossessed the first time, but I was denied because of a company policy that didn't disclose until recently, yet they helped after it was repossessed and they added a lot of unnecessary repossession fees etc. The situation did not change in regards to their policy before or after the repossession in any way besides all of the repossession fees etc. It was a wrongful repossession where they committed fraud against me. Thank you, **********************

  Customer response

  01/24/2023

  See attached. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩