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ComplaintsforC & F Finance Company
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Complaint Details
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Initial Complaint
12/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been with C&F Finance since June 2022. Everything was fine up until the last couple months. Online my statements have stop posting for some reason. I have been emailing and calling to get copies of my statements because I like to track the interest and principle pay off. It's mid-December and the last statement that's available online that will show me the information I like to track is from October 2022. Only my first four statements July-October 2022 statements are viewable. There is no November 2022, December 2022 and I am sure when January comes that one will also not be available to view. I have called and emailed several times and cannot get an answer or resolution as to why I cannot see my recent statements online. No one responds to my emails and calling in doesn't help. I get told it will get researched and I would receive a call back, doesn't happen. My payments are on auto-pay and I always pay more than the contracted amount and I need to be able to see my monthly statements showing how much went to interest and how much went to principle so I can track my payoff on my personal spreadsheet that I keep. January 2023 will be month three that I have not received a statement.Business response
12/30/2022
Please see the attached response from C&F Finance Company.Customer response
01/05/2023
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
*************************Initial Complaint
02/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This account inaccurately reported from my credit report in 3 credit bureaus like ******** ******** and **********. C&F FINCE CO 10411**** Date Opened:09/08/2014 The postings on this account was inaccurate and misleading also. I already reached out to them but still now there were no responses also sent disputes to the Credit BureausBusiness response
02/24/2022
We have confirmed that we are reporting accurate information. Please see the attached response for additional detail.Initial Complaint
09/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Thus account was closed the account was supposed to be included in Bankruptcy in 2019 but somehow it wasn't. I have an attorney working on that issue. This company report to the credit buero 2 times a month with inaccurate information. They keep increasing the amount of an account that has been closed. Then the reported that I have had late payments all of 2020 and 2021 when the account has been closed which is inaccurate. I paid over ****** on the vehicle they are saying I paid **** which inaccurate. They will not give me the amount that I have paid that said that they don't work for me. All of the information that is reported is inaccurate. I wasn't aware that they could change the prices on a closed account whenever they feel like it. Tjis company is horrible they need to be stopped please help.
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Contact Information
PO Box 38456
Henrico, VA 23231
Business hours
Today,8:15 AM - 5:15 PM
MMonday | 8:15 AM - 5:15 PM |
---|---|
TTuesday | 8:15 AM - 5:15 PM |
WWednesday | 8:15 AM - 5:15 PM |
ThThursday | 8:15 AM - 5:15 PM |
FFriday | 8:15 AM - 5:15 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
14 total complaints in the last 3 years.
6 complaints closed in the last 12 months.