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Business Profile

Auto Manufacturers

Volkswagen Group of America, Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Volkswagen Group of America, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Volkswagen Group of America, Inc has 9 locations, listed below.

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    Customer Complaints Summary

    • 586 total complaints in the last 3 years.
    • 222 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a VW ****** 2013 that is in excellent condition on about 64,000 miles. The catalytic converter of my car was stolen on July 4th. ***** has approved the repair in an authorized shop and we have been waiting for part to become available. The catalytic converter has been on a national back order since then. I contacted numerous VW dealers, and no one had the part. Also, none of the dealers could tell me when the catalytic converter for this model is going to be available. I called twice the VW Headquarters in the US – on October 25th and November 30th, case number ********. Both times no one from the Headquarters could give me any explanation of what is going on with the catalytic converter and how long I will have to wait. The representatives also refused to escalate the case to the leadership and directed me back to the car dealers (who have no idea when the part will be available). My car inoperable and I do not know when I will be able to drive it again, if ever. The value of my car is going down from $9,000 to zero and additionally I am incurring extra expenses for transportation. If VW Headquarters cannot provide me with the catalytic converter part in a reasonable time frame, I would like to request WV Headquarter to reimburse me for my costs and my loss in one of the two ways: 1. Provide me with a loaner car till the catalytic converter part becomes available, or 2. Provide me with reimbursement for the value of my car, which is about $9.000. Your consideration and response are greatly appreciated. Thank you.

    • Initial Complaint

      Date:11/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lease a Volkswagen 2022 **** and have nothing but issues with the car. It has been in and out of the repair shop numerous times, most recently for almost 3 weeks. My car was finished with repairs on 11/10 and it was picked up. On 11/11 there was now another issue with the car. I have requested repairs yet again and requested a loaner car. To which I was told there are no loaners to be given out from the service center. My wife is 8 months pregnant and about to give birth. We cannot be without a car for any period of time now. I have also requested to be taken out of this lease as this car is nothing but a disaster to which I was told it will take 60 days to be considered. I am hoping the BBB can help with this issue as this is not how business should be operating. The service center where all repairs have been conducted is ************* VW service center.

    • Initial Complaint

      Date:11/13/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase the an used 2019 audi ** in Nov 2022. currently the car is in dealership since the generator is broken by itself. the car in dealership since 10/10/2023. but I am still paying monthly payment. without the car, why I am paying monthly payment? I am not going make any payment until my car is fixed.

    • Initial Complaint

      Date:11/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2022 Audi ** for daily transportation on August 22, 2022. I am the President and CEO of ******* **** *** *** ***** in New York and this vehicle is my personal transportation to and from work with a driver and a family car with my wife as the primary driver. A recurring error in the Audi ** while under normal driving conditions suddenly reduces the vehicle speed to 1200 RPM and the dashboard warning light indicates not to exceed 1200 RPM. This error is a safety problem that poses an Unreasonable safety risk to me and my driver and may be a safety defect. The error was reset several times by Audi. I do not feel the vehicle is safe to operate. The error occurs in various weather conditions including clear sunny, light rain and light snow, putting me and my occupants at risk of having a collision. I have been the proud owner of several Audis including a previous 2019 **, 2018 **, and currently own a 2020 ** in addition to this unsafe 2022 **. I also am a proud ******* *** *** owner and previously owned a VW ***, ******* *** and ******* ******. I have never had any safety issues with the Audis, ******** or VW until now. I use a guide dog for travel and utilize a driver and this is my family car for my children. Being stranded due to the error on the side of a highway multiple times as a blind man is not safe for me or my family. I notified the dealer when the error first occurred. On February 2nd, 2023 I brought the ** to my local Audi dealer for full diagnostics and a 10,000 mile service interval, informingthe the Service Advisor who has 30 years with Audi of the repeating error message. They noted the error began when the car was brand new and has continued over the past 10,000 miles. All systems were checked by Audi Service technicians and a lead tech using GFF, fault code ******* stored. They advised me the vehicle will require a software update TSB-******* but there is no fix. A trade in will lose $26K in loss at dealer

      Customer Answer

      Date: 11/10/2023

      The Audi warranty is four years 40,000 miles. The vehicle was purchased

    • Initial Complaint

      Date:11/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Volkswagen ***** has a known issue with the ignition switch and Volkswagen is not offering any repairs for it currently. Our car has stopped several times in the middle of driving and is unsafe. I have called several times to to get this resolved and they just tell me to keep checking the website for when the fix will be available. I don't know how they expect us to drive this vehicle when it is not safe.

    • Initial Complaint

      Date:11/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/25/23 I submitted a buyback request to Volkswagen Group of America due to the fact that I have been dealing with an Oil consumption issue since I bought a brand new top of the line 2020 ****** SEL R-line 4Motion 0 miles ( VIN ***************** ) I expressed my concerns to the Chico, Ca Volkswagen Dealership since it happen at the 5,000  miles when the oil light came on, but every time I went in they always had an excuse as why the Oil consumption was happening, I believed them since they are the experts, till I got tired of having to buying oil constantly and got stranded and different remoted location in the middle of the night because I had forgotten to purchase more oil to carried with me at all times. Finally and oil consumption test was done after me speaking with the General manager at the dealership, the test showed the car is burning more oil than it should but not enough for Volkswagen Group of America to considered to be fixed. And I was told by the Dealership to just keep buy more oil as need it in between oil changes. As much as love this car it has become an issue and I cannot trust this car anymore, is not reliable and I already have spend extra money on oil beside the regular maintenances. all I am asking is to fix it , buy the car back, reach a settlement or exchange the car. I have learned I am not the only customer with oil consumption issue. I read multiple complain left against Volkswagen Group of America in the BBB web page. I need help. Thank you.

    • Initial Complaint

      Date:11/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2021 VW ***** at ****** Sacramento  on May, 2021. I did a lease option and have never missed a payment. We were hit by another driver on Jan 12, 2023. I filed the insurance claim with ***** (my insurance as I didn't have the drivers information at the time.) My vehicle was towed to ***** Collison in Citrus Heights, CA.. The estimated repairs were for 22 days. The interior fabric is on backorder from VW with no intended ship date. Per ***** collison, VW has reported that the fabric is supplied from a 3rd party that has essentially closed down. VW will not list the fabric as "obsolete" leaving the garage waiting for the product and unable to utilize anything else in regards to ** law when repairing vehicles to original. ***** VW, ***** Collison, and myself have been working to get support from VW with no assistance. As a last result i submitted a claim for a buy back due to the excessive long wait for parts and was denied. My vehicle that i have been paying on is still sitting in the repair shop for 10 months now. We need a solution.

    • Initial Complaint

      Date:10/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car has been sitting in the shop since 07/25/2023. Audi ********** ** ****** **** is waiting on a part that has been on Backorder for over 2 months. There's no ETA. They have it in a Critical status disabled vehicle order, escalated to Audi of America. I've been without a vehicle this length of time. Im asking Audi of America to contact ****** **** Audi SC directly in regards to my Audi ** 2023 to have this part shipped directly and immediately asap, I really need my vehicle and would appreciate any help as they have NO eta and are waiting for it to come from Germany via Audi of America. Please reach out to me directly via ***********@*****.com or ###-###-#### if needed. The dealer the car is sitting at is Audi**********.com my name is ****** *********. The part needed is referred to as the "Fuse Unit". The part number that was provided is **********. if anyone from Audi of America can assist in this I'd truly appreciate it as this is really causing a strain on my life. Thank you. The dealership the vehicle is located is at ** **** **** ****, Hardeeville, SC ***** Audi ****** **** ###-###-#### id appreciate a personal contact from Audi of America email me their contact info to stay in touch in regards to this matter.

    • Initial Complaint

      Date:10/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new 2023 VolksWagon **** in May 2023 ************************* Herndon Va. I had a minor damage to the vehicle due to road hazard. I needed repair. I took the vehicle to *******  Volkswagen in Manassas Virginia. It needed two parts. I was told the parts are not available and there is no ETA. I was told it could be six months or more. I talked to the VolksWagon Group USA but they were no help. I believe the manufacturer should be responsible for the availability of replacement parts. They are busy in selling new cars but don't supply the parts. I want my car fixed in a reasonable time.

    • Initial Complaint

      Date:10/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased a vehicle from Volkswagen in January 2022. The vehicle has been in repair for a total of 3 months due to recalls or failures covered under warranty since then. It is currently under repair, and no ETA has been given as to when repairs will be completed, but it is not expected to be for another two months or more.My local dealer has provided me with a loaner vehicle.

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