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ComplaintsforVirginia Arms Co
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Complaint Details
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Initial Complaint
07/13/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I entered into a consignment contract with VA Arms on 5/2/2023. The contract states that when my personal property sells, VA Arms will deduct a commission of 15% and that the remaining amount will be issued in the form of a check. My item(s) have been sold, some of which where sold months ago. I was told via phone to wait until all the consignment items were sold before they will issue payment. Since the items sold, and payment is due to me, I've made numerous attempts to coordinate payment. The sales people indicate that the owner is the one who makes payments, and more or less that they will pay when they want to. I was instructed to keep calling back to ask for payment. That the more I call, may increase the likelihood of receiving payment. This is not what was contractually agreed to by both parties. Very poor business to deal with since the last owner sold.Customer response
07/25/2023
Multiple phone calls to VA Arms Co and numerous emails to them as well. No payment yet. Emails go unanswered. Phone calls are all staff who say owner has not written check for the money owed to me per our contract. Very poor business.Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I consigned a hand gun to be sold by Virginia Arms on January 6. I was told by an employee of Virginia Arms that the gun was sold on January 17. I received a call on January 31 from ***** at Virginia Arms that they were working on getting a check to me by the end of the week. I received nothing, so I called on February 15 and February 21 and left inquiries but no response. I called again on March 15 and was told to come by on Monday, March 20 to pick up the check. On March 20, I drove to the store (45 min away), but they had no sign of a check for me. The employee took a message.It has now been over 60 days since my gun sold. The gun was sold for a price of $2500, of which $2125 is owed to me per the consignment agreement. My cell phone can confirm all the calls I made and I have a copy of the consignment agreement. I have the voicemail from the owner from January 31.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
15 total complaints in the last 3 years.
13 complaints closed in the last 12 months.