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Business Profile

New Car Dealers

Joyce Koons Honda-Buick-GMC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Joyce Koons Honda-Buick-GMC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Joyce Koons Honda-Buick-GMC has 3 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my car is still under the 3 year bumper to bumper warranty. i found mold in the carpet of the car. as soon as the car arrived on their lot, they called and informed me that they would need to charge a $495 diagnostic fee. this seemed highly suspicious and i called corporate gmc right away. the gmc rep said that they should not be doing that and that they would contact the dealer. in the meantime, i wrote a negative review on yelp and the service manager called right away and tried to explain the $495 charge but his main task was to convince me to remove the negative review. they were unable to find the source of the water leak so they charged me $495. in my view, i paid $495 for koon's incompetence to find the leak and gmc's incompetence of assembling a car. how the customer is left hold the crap is beyond me...

      Business Response

      Date: 10/10/2023

      We never charged the customer 495.00 and have spoken with the customer with regard to the matter. We believe that this complaint was resolved weeks ago.

      Customer Answer

      Date: 10/12/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    • Initial Complaint

      Date:01/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my Cadillac *** to Joyce Koons GMC Manassas for repairs. The car had to be returned to the shop 3-4 times and it still does not start. My car has been sitting in front of my house unable to be driven because it will start when jumped but after sitting for a day the car will not start. My original problem for taking the car to Koons was because it would not start. After paying more than $3K for repairs my car is still sitting. I would like to either get my money back or have Joyce Koons GMC get my car up and running. Prior to taking my car there I thought I had a battery problem. I purchased a ***** *** **** battery, it died I got it replaced, that died then I went to ******** **** and purchased a battery. Eventually took the car to Koons to see what was wrong. They diagnosed the car needed a new brain...and a radiator....cost lots of money and my car still isn't running. I need them to make the problem right so that I can put my car back on the road. I will supply supporting documents when needed for this complaint.

    Joyce Koons Honda-Buick-GMC is NOT a BBB Accredited Business.

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