Reviews

I was quoted a price for a used vehicle and the day before my purchase was scheduled, they called me and said the price given was too low and they were changing the price. I think this is false advertising

Bought new **** Bronco Sport in July 2023 and when I took it in to get its first service (oil/tire rotation) the service folks couldnt do the tire rotation since there were wheel locks, which I was not made aware of when purchansing the vehicle. No wheel lock key was provide or left in the vehicle. When reaching out to the individual who I worked with at Ourisman (*************************) when purchasing the vehicle, I received NO RESPONSE.So now I am left with trying to extract this wheel lock bunch of idiots over there

On 10-21-21 My truck was towed to Ourisman Ford which at the time was Battlefield Ford. The truck had fire damage due to my own recklessness. After receiving my truck back on 1-26-22 I quickly started to notice that many things were overlooked. I took the truck back to service department and we went over the issues and to my understanding ordered all parts necessary. Because of the Covid issues it was understood that this would take some time. After almost eight months of periodicaly checking in to check status I called on 11-2-22. The phone was answered by Emily Thiem and I was informed that the gentleman I was working with no longer worked there. I proceede to explain the reason form my call and was informed that they had no record of any parts being ordered and I would need to come in to start over. I showed up on 10-9-22 with all records I had to help the situation. Emily is new to this department and was struggling to help. So Glenn H****** sitting next to her chimes in and states you need to leave the truck. I have now accepted most of the items that needed to be repaired and have had my guys detail it twice. So I was kindly trying to explain to Glenn leaving it with him would not do much good I could show him the few issues I can't live with and we could order parts. This escalated to I am not doing anything if your adjuster can't come down here and I get paid before anything is ordered. I explained I am still in contact with insurance company and claim is open. I then explained that money should not be the issue as I would be happy to give him a credit card. At one point I asked him if I should go out to ********** **** in Culpeper to see if they have any records and I was told I don't care where you take your truck. I thought after 360k in past purchaces and 200k on order that was an odd way to treat a long term customer. I was then told we are Ourisman now welcome to Corporate America.