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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Do not want any of their products billed or sent to me. They are trying to bill me. Do not like their products.Business response
07/05/2023
Thank you for reaching out to us. Upon checking the order, the Subscribe and save option has been cancelled already on 06/30/2023 as the customer sent an email on that day and the representative was able to cancel it right away. There will be no more future shipment for this product. Have a great day.Initial Complaint
06/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed and order with Pure Health on 6/5/23:Dear *********, Thank you for choosing PureHealth Research! Great news! Your order ****-******* has been processed and shipped by Expedited: 2-5 days. Your tracking number is: ************************** I contacted Pure Health customer service on 6/21 and 6/23 as I had yet to receive the order. I was charged $29.99 for expedited shipping. I was first told the order will arrive that day and the second agent told me it was at the post office in St. Paul. I went my USPS on 6/26 and was told the order never shipped and that an agent from Pure Health would be able to see that from their end. I have now disputed the charge with my credit card company.Business response
07/05/2023
Thank you for reaching out to us. Upon checking the order, the customer indeed filed for a chargeback and thus our chargeback team processed the necessary procedures for disputes and refunded the order. We apologize about this delay in the shipment of the order. Have a great day.Customer response
07/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
06/22/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I just need you to stop sending products. I didn't authorize to send automatically. I will re order when I find necessary ***Business response
06/28/2023
Thank you for reaching us. We have stop the auto shipment on the order and the customer will no longer receive any shipment until she will place another order. Have a great day!Initial Complaint
05/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I had ordered a product from PureHealth Research some time ago maybe 6 months. And I happened to check my credit card statement and this company charged me $169.26 on May 2, 2023 AND I HAD NOT PLACED ANOTHER ORDER!!!! So I called them and they said it's already in transit and to put return to sender on it and they will reimburse me. My bank said I should go ahead now and file a complaint with them and they will deny the payment. THIS COMPANY NEEDS TO BE SHUT DOWN!!!Business response
05/12/2023
Upon checking, the order was selected under the Subscribe and Save promotion when it was placed initially on 30 JAN 2023. The most recent order dated 30 APR 2023 was the second shipment and it was already fully refunded on 05/04/2023 by one of our representative amounting to $169.26. There were no orders for the month of May and the Subscribe and Save option has been cancelled as well.Initial Complaint
04/16/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a product through their website ,. The next month I received the product again, and my bank was billed .Did not want a renewal. Please cancelBusiness response
05/06/2023
Thank you for reaching us. Upon reviewing, the customer was already refunded for the full amount of the order for April transaction. Please see attached photo for referrence. Have a great day.Customer response
05/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
04/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a parcel of 6 of your brain health products which I did not order. Also A$356.55 was taken out of my credit card without my permisson. no.****************** this no. was on parcel. custom no. *************. My other email is ************************ Please reimburse this amount asap. thank you.Business response
05/06/2023
Thank you for reaching us. Upon investigating, the customer had an order back in September with "Subscribe and save" for additional 10% discount on the order. This includes agreeing to have a auto shipment on future order. Please see attached photo for referrence with the first order in September and the agreement for Subscribe and save discount. He may reach our customer care anytime. Have a great day.Initial Complaint
04/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered 1 bottle of nerve product, then it offered 3 bottles, and then I was charged for 6 bottles $ 206.32. I tried to cancel the order but there was not an option. I just got out of the order process. Today I was charged on the debit card $ 206.32. I called Pure Health research and was told the transaction did not go through. I checked my account and mu debit card was charged the $ 206.32. Very POOR company to deal with, very hard to understand the employees, language problem. I’m requesting a full refund of $ 206.32 because of very POOR business practices. *********************Business response
05/03/2023
Thanks for bringing this into our attention. Upon reviewing the customer used ****** as a mode of payment and filed a dispute. In addition, this was already refunded. Please see attached photo for the transaction ID and the date the order was fully refunded. Thank you.Initial Complaint
04/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company insists that I purchased a SUBSCRIPTION of Liver Pills from them in January 2023. I did not: I purchased 2 bottles of liver pills to see if they worked according to promotional information PureHealth had out on the internet. The pills did not do what the company promised. Three months later PureHealth sent me another order of pills which they billed me $94.54 for. I did not order these and now these robbers insist that I send the box of pills back to them at my cost. They claim that since I purchased a subscription they have the right to continue to bill me again and again for orders they initiate at will for these worthless products. I did not purchase a subscription and what they have done to me is totally illegal. It was their illegal activities responsible for this rip off and they should have to pay for this illegal shipment.Business response
04/08/2023
The customer made an order in January 2023 under a subscribe and save promotion for 10% discount. Please see attached photo. In addition, a refund was already process on the order in February 2023 for the full amount. Thank you.Customer response
04/17/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:it is a flat-out lie. furthermore, your BBB i guess is requiring some form of a hand written paperwork to continue this illegal act on the business's part. so your own protocols are not protecting the consumers like me that do not have the time or money to do this, while you sit in your nice comfortable offices thinking you are doing a great job. You're not!
By the way, it's ****** ***********************************
Regards,*****************************
Initial Complaint
03/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
3/23/22 I PURCHASE EXUBERANT AND LIVER HEATH THAT DID NOT WORK. I DID SEND THE UNUSED BOTTLES BACK TO THE COMPANY. AS STATED IN THERE RETURNED POLICY. I RECEIVED AN STATEMENT SAYING THEY TRIED TO PROCESS THE REFUND BACK TO MY CARD. AND WANTED MY PERSONAL BANK ACCOUNT TO DEPOSIT MY REFUND. WHICH REQUIRED SOME PERSONAL INFORMATION THAT I REFUSED TO GIVE TO THEM. I HAD SUGGEST TO THEM THEY COULD WRITE AN CHECK AND SEND THAT WAY,Business response
04/03/2023
Hi, thanks for reaching us. Upon reviewing, we tried to reach out the customer but we have not received any response. The order has been almost a year and we can no longer refund it directly using the mode of payment at that time thus options were provided. We cannot proceed with any refund unless the customer provided the details. Please see attached photo for proof of email we sent to the customer. Thank you!Initial Complaint
03/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Place order with this company on line which was acknowledged by them. I paid with a credit card $131.77 for three bottles of Ageless Brain pills. Order #PHR-1609400 was placed on 2/11/2023 and reported shipped on 2/13/2023. They provided tracking #************************** Spoke to Post Office today that advised this package was being transferred from *** to them for delivery and they have never received package. I have called Purehealth Research several times and talked to the representatives several times who never accept responsibility for not fulfilling the order. This company demands payment prior to shipping and does not show any responsibility for none fulfillment.Business response
03/28/2023
Thanks for reaching us. Upon further investidation, the package got deleyed but successfully delivered by USPS. Please see attached photo for the reference that the product was delivered to the customer. Thank you!
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Customer Complaints Summary
86 total complaints in the last 3 years.
20 complaints closed in the last 12 months.