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Resources for Businesses

My Home Location

Cheney, KS, USA

My BBB

BBB of Midwest Plains
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Business Profile

Hair Salon

Uptown Bella's Salon, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Kristen S

    Date: 07/11/2024

    I am deeply disappointed with my recent experience at Uptown Bellas Salon. My first balayage with Julie in March was wonderful, blending platinum blonde with my natural dirty blonde beautifully. However, a week later, my husband noticed a missing patch on the back of my head. Upon reaching out to Julie for a correction, I was informed that I would have to pay for the touch-up. This was surprising and disappointing, as such fixes are typically complimentary to ensure customer satisfaction. Reluctantly, I decided to wait until my next appointment to avoid additional costs.Four months later, eager for another balayage and trim, I called to schedule an appointment. Initially, I was booked with Haley for 7/12. However, the salon called, explaining that Haley would not be available and apologizing for the confusion. Julie mentioned she would try to schedule me with Krista and promised a follow-up call, which I never received.After four days of no communication, I finally got through to the salon and spoke with Krista. She seemed unaware of my previous conversations and attempted to book me for the first week of August. Shockingly, she informed me that the system indicated I was no longer a client, with no explanation provided.The lack of follow-through and communication is unprofessional and disappointing. It is baffling and hurtful to be removed from their system without cause, especially after being a paying, tipping client who has communicated. This experience leaves me feeling dismissed, unsatisfied, and undervalued as a client. Such treatment is contrary to the high standards I have come to expect from ***** ******, where I have been a loyal customer for over ten years. Uptown Bellas Salon's handling of this situation is not reflective of the ***** way.I have since scheduled an appointment with another ***** studio for the third week of August, where I trust I will receive the respect and service I deserve as a paying client.

  • Lisa M

    Date: 11/16/2022

    Great atmosphere and fantastic beauticians! Always pleased with my look and color when I leave. Great job ladies!

Uptown Bella's Salon, LLC is NOT a BBB Accredited Business.

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