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Complaint Details
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Initial Complaint
06/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I do not want to receive any solicitations from this business. Remove me from your mailing list.Initial Complaint
02/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Sam Hopkins at Done Deal Home Buyers of ************, Virginia for the pass year has been harassing me about buying my home. I have called and talked to the receptionist and I have ask to speak directly to Sam Hopkins and she says, he’s in a meeting. I feel like she is lying for him, and that he don’t want to talk to me…because I have called to speak with Sam Hopkins many times and he’s always in a meeting. So I am writing this review because this morning I goes to my mailbox and here I gets a post card out with a unauthorized picture of my property on a post card. First thing, they are saying they got my picture of my property off of a public website. It’s unauthorized. And my picture of my Home and Properties is NOT SUPPOSE TO BE on a public website. So I will be reporting this Harassment to the Police, The FBI, Homeland Security and if I have to take Sam Hopkins and the entire company to court I will do that too. Because my House I lives in is NOT FOR SALE and any of my other properties.Business response
03/14/2024
Hi ******,I am so sorry to have upset you. I have personally made sure that your name and address are taken off of our marketing list so that you will no long receive marketing from Done Deal Home Buyers. The image of your home is obtained from online, as we do not have the manpower to drive around to get pictures of everyone's home. We would never try and cross the line obtaining images that aren't public for legality and personal privacy reasons. I apologize that I was not available for you to get ahold of and I hope that this will clear the air for you. We understand that you want your privacy and are not looking to sell your home, and I respect that. I am sorry again for the miscommunication on our end!Customer response
03/21/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ****** * ******Initial Complaint
09/06/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Received some solicitation in the mail saying i purchased a home for cash and asked would i like to be added to buyers list. Im not sure where they got this info from, but it is incorrect. Im not interested and have had had any dealings with these people. i am on all the do not solicit etc lists.Business response
09/07/2023
Dear *******,Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. Our marketing team generated a list of potential customers using specific criteria, which is why your name/address was included. Unlike federal regulations for certain marketing methods like cold calling, there are no universal Do-Not-Mail lists for postal mail. To ensure your removal from our mailing list, kindly call into our office (###-###-####) and we will promptly assist you with your request.Sincerely, ****** ******Operations ManagerCustomer response
09/19/2023
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. They need to remove my from their list, I am not calling these people. Regards, ******* *******Business response
10/04/2023
Dear *******,I am happy to report I have taken the necessary steps to remove your name from our mailing list on your behalf. Although we have successfully removed your address from our internal system, it is important to note that we maintain a working relationship with a third-party marketing company. As a result, we have already transmitted lists to them for the upcoming quarter, which may or may not include your address. We kindly request your patience in this matter, as we have diligently processed your request and will take all necessary steps to ensure that any future marketing materials submitted will exclude your property. Best,****** ****** Operations ManagerCustomer response
10/06/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* *******Initial Complaint
05/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Done Deal Home Buyers made an offer on my property in ********** **. Subsequently, they withdrew their offer but will will not send a signed termination agreement. I have made this request several times but to date no document. This does not seem to be very professional.Business response
05/30/2023
Hi *****! We did sent a termination agreement on 5/11/2023, which you signed via DocuSign. I am wondering if you have our right contact information, as I don't see any communication from you and our team past 5/15. I have uploaded the signed agreement! If you have any additional questions, please don't hesitate to reach out to me directly at ###-###-####. Best,****** Sales ManagerCustomer response
05/31/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I have made contact with the business and they have provided me with the information needed. Regards, ***** *******
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.