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Business Profile

Home Buyers

Done Deal Home Buyers, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Buyers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business name is Done Deal Home Buyers, 1 Church Street, Upper Level, Martinsville VA 24112, ************, a principal is Mr. Sam Hopkins. Note that this information should be correct; use it to contact the business. Over the past 23 months, I have been contacted by this business 14 times by mail with offers to buy my property. I have written to them several times and called at least twice asking them to delete my name from their files and to stop contacting me. On June 13, 2023, they agreed to delete my name and to not contact me further but they have failed t do so up to today, 2/20/2025. At this point, I don't know if they are accredited by the BBB or not, but either way, I ask that you use your authority or influence to demand or ask that they stop contacting me in the future since i don't care to do business with them!

    Business Response

    Date: 03/27/2025

    I just personally confirmed that you are now on our Do Not Call and Do Not Mail lists, so you should not receive any further calls or mailings from us in the future. I apologize for any unwanted calls or mailings that you have gotten in the past. 

    Customer Answer

    Date: 03/28/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* *********

  • Initial Complaint

    Date:06/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not want to receive any solicitations from this business. Remove me from your mailing list.

  • Initial Complaint

    Date:02/06/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sam Hopkins at Done Deal Home Buyers of ************, Virginia for the pass year has been harassing me about buying my home. I have called and talked to the receptionist and I have ask to speak directly to Sam Hopkins and she says, he’s in a meeting. I feel like she is lying for him, and that he don’t want to talk to me…because I have called to speak with Sam Hopkins many times and he’s always in a meeting. So I am writing this review because this morning I goes to my mailbox and here I gets a post card out with a unauthorized picture of my property on a post card. First thing, they are saying they got my picture of my property off of a public website. It’s unauthorized. And my picture of my Home and Properties is NOT SUPPOSE TO BE on a public website. So I will be reporting this Harassment to the Police, The FBI, Homeland Security and if I have to take Sam Hopkins and the entire company to court I will do that too. Because my House I lives in is NOT FOR SALE and any of my other properties.

    Business Response

    Date: 03/14/2024

    Hi ******,I am so sorry to have upset you. I have personally made sure that your name and address are taken off of our marketing list so that you will no long receive marketing from Done Deal Home Buyers. The image of your home is obtained from online, as we do not have the manpower to drive around to get pictures of everyone's home. We would never try and cross the line obtaining images that aren't public for legality and personal privacy reasons. I apologize that I was not available for you to get ahold of and I hope that this will clear the air for you. We understand that you want your privacy and are not looking to sell your home, and I respect that. I am sorry again for the miscommunication on our end!

    Customer Answer

    Date: 03/21/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ****** * ******

  • Initial Complaint

    Date:09/06/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received some solicitation in the mail saying i purchased a home for cash and asked would i like to be added to buyers list. Im not sure where they got this info from, but it is incorrect. Im not interested and have had had any dealings with these people. i am on all the do not solicit etc lists.

    Business Response

    Date: 09/07/2023

    Dear *******,Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. Our marketing team generated a list of potential customers using specific criteria, which is why your name/address was included. Unlike federal regulations for certain marketing methods like cold calling, there are no universal Do-Not-Mail lists for postal mail. To ensure your removal from our mailing list, kindly call into our office (###-###-####) and we will promptly assist you with your request.Sincerely, ****** ******Operations Manager

    Customer Answer

    Date: 09/19/2023

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They need to remove my from their list, I am not calling these people.   Regards, ******* *******

    Business Response

    Date: 10/04/2023

    Dear *******,I am happy to report I have taken the necessary steps to remove your name from our mailing list on your behalf. Although we have successfully removed your address from our internal system, it is important to note that we maintain a working relationship with a third-party marketing company. As a result, we have already transmitted lists to them for the upcoming quarter, which may or may not include your address. We kindly request your patience in this matter, as we have diligently processed your request and will take all necessary steps to ensure that any future marketing materials submitted will exclude your property. Best,****** ****** Operations Manager

    Customer Answer

    Date: 10/06/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* *******

  • Initial Complaint

    Date:05/22/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Done Deal Home Buyers made an offer on my property in ********** **. Subsequently, they withdrew their offer but will will not send a signed termination agreement. I have made this request several times but to date no document. This does not seem to be very professional.

    Business Response

    Date: 05/30/2023

    Hi *****! We did sent a termination agreement on 5/11/2023, which you signed via DocuSign. I am wondering if you have our right contact information, as I don't see any communication from you and our team past 5/15. I have uploaded the signed agreement! If you have any additional questions, please don't hesitate to reach out to me directly at ###-###-####. Best,****** Sales Manager

    Customer Answer

    Date: 05/31/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I have made contact with the business and they have provided me with the information needed.  Regards, ***** *******

This business is not BBB accredited.

revoked BBB accredited business seal

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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