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Business Profile

Information Bureaus

411.info Corp.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for 411.info Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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411.info Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I emailed this company to please remove my info off their site. It has not been done. They try to charge you for immediate removal. No other company requires you to pay to opt out of having your info available online.

      Business Response

      Date: 10/24/2022

      Thank you for the enquiry regarding our listing removal process at 411.info the online National directory service for United States of America. We proudly have 75 million residential listings and 18 million business listings which we have all legally obtained; in addition all data displayed on our directory is also publicly available from National telecommunication companies as well as ******.

      At 411.info Corp we take peoples privacy and security very seriously so we have 2 easy ways for anyone to have their listing removed from our directory :

      (1) To instantly remove a listing 24 hours a day 365 days a year yourself we offer a self serve option mentioned in your enquiry where you are required to pay a small fee of $2.95 USD via PayPal and the listing will automatically be removed from the 411.info directory instantly.  

      (2) To remove a listing with $0 fee simply email [email protected] and our help team will remove the listing within 3 business days. Our team currently has zero back log with these removals and all requests have been fulfilled.

      The complainant in question has been removed from the 411.info directory - we suggest they clear the cookies in their web browser and checking the directory. If the complainant has a further request for removal and does not want to use the self serve option we encourage them to send an email to [email protected] and we will remove the listing within 3 business days.Tell us why here...

      Customer Answer

      Date: 10/27/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:09/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The website charges customers who wish to remove their personal information from its site. There is no clear cut option to get the desired results without having to pay as mentioned by the customer relations team- that there is no link for free removal. The only option I see is that I need to pay to remove my information. Can someone from their team tell me how to get the desired results for FREE. Message for help@ 411.info.com team - I am unable to find an option to remove my personal information from your site without being charged. I have emailed [email protected] as well. I don't want to pay or should be required to pay $2.95 to get me information off the website. Kindly respond to my request and remove all personal data. Thank you

      Business Response

      Date: 10/20/2022

      Thank you for the enquiry regarding our listing removal process at 411.info the online National directory service for United States of America. We proudly have 75 million residential listings and 18 million business listings which we have all legally obtained; in addition all data displayed on our directory is also publicly available from National telecommunication companies as well as ******.

      At 411.info Corp we take peoples privacy and security very seriously so we have 2 easy ways for anyone to have their listing removed from our directory :

      (1) To instantly remove a listing 24 hours a day 365 days a year yourself we offer a self serve option mentioned in your enquiry where you are required to pay a small fee of $2.95 USD via ****** and the listing will automatically be removed from the 411.info directory instantly.  

      (2) To remove a listing with $0 fee simply email [email protected] and our help team will remove the listing within 3 business days. Our team currently has zero back log with these removals and all requests have been fulfilled.

      The complainant in question has been removed from the 411.info directory - we suggest they clear the cookies in their web browser and checking the directory. If the complainant has a further request for removal and does not want to use the self serve option we encourage them to send an email to [email protected] and we will remove the listing within 3 business days. Tell us why here...

    • Initial Complaint

      Date:09/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received calls due to my information being public.I do NOT want to pay to have my information removed.411.info did not request permission to add my information.

    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The 411.info webpage is using my private information which I do not agree or consent. This webpage provide my cells number and my name and location address which make easy for anyone to contact me. I do received numerous of calls. I do suffer from PTSD and the type of business make worse and stressful. Please removal ALL MY INFORMATION FROM THIS WEBPAGE ASAP Thanks *****************

      Business Response

      Date: 09/11/2022

      This person is not in our directory. Tell them to be sure to clear the cookies in their search history and check again.

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is publishing incorrect information about me. My address is incorrect and I do not want them publishing my phone number. They require a fee of $2.95 to remove my information. I am not willing to pay this amount. The link to my information is *****************************************************

    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay for an unlisted number and 411.info has my number for anyone to see.https://411.info/people/*****************************-*******-**-******* They want me to pay an extra $2.95 to remove the listing. I'm already paying not to have it listed. This is extortion.

      Business Response

      Date: 08/15/2022

      We are a different company and the fee you mention is only to auto remove instantly...as per our terms and conditions on our website that explains the process; you can email [email protected] at any time to have a listing removed for free. We have removed your listing mentioned. Be sure to clear your cookies.  

      Customer Answer

      Date: 08/17/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    • Initial Complaint

      Date:08/04/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Periodically I check to make sure my name, address, phone number are not listed. My husband and I have an unlisted landline number. I've been a victim of stalking and don't want my information or my husband's out there. This company has my name, address and phone number listed along with my husband *************************. I asked them to remove it and they require $2.95 for each account to do this. This is wrong and this business should not be allowed to extort money from vulnerable people. I need the following links to be deleted as soon as possible. https://411.info/people/*******************************-**********-**-********* https://411.info/people/*************************-**********-**-*********

      Business Response

      Date: 08/09/2022

      Tell them to delete their cookies and refresh then check again. If anyone emails [email protected] the removal is always free but takes up to a week....for do it yourself instant removal there is a paid option

      Customer Answer

      Date: 08/10/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************************

    • Initial Complaint

      Date:07/31/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This website has my complete address and phone number listed. Unlike other websites, you are required to pay them to take your information off of this website. This is extremely dangerous as it makes me extremely vulnerable to identity fraud. I would like my information removed without having to pay.

      Business Response

      Date: 08/05/2022

      The paid option is only for insta self removal; anyone can email [email protected] any time to be removed for free as listed on our website under our terms and conditions. We have removed this persons listing as they requested

      Customer Answer

      Date: 08/06/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is listing my personal address online and is demanding money to remove it.

      Business Response

      Date: 07/26/2022

      Once again this listing has been removed from our directory for FREE. EVERY COMPLAINT YOU SEND I SEND THE SAME REPLY....PEOPLE NEED TO CLEAR THEIR COOKIES ON THEIR COMPUTERS!!!! This person is not in our directory.

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      411.info is running an illegal online business asking $2.99 for removal of individual's name and address. This is violation of California CCPA. They can not extort individuals for public information to be removed. Individual living in California have rights where laws protect release of individual's privacy. California consumers can request a business delete their personal information under California’s new privacy law beginning January 1, 2020. Under the California Consumer Privacy Act (CCPA), businesses will have 45 days to comply with the request. They will also need to disclose to consumers the availability of the deletion right in their privacy policy. The “Right to Deletion Under CCPA” mandates that if a consumer makes a verified request to the business to delete his or her personal data, the business is legally required to delete the requestor’s personal information from all of its data stores and direct any service providers to delete the personal data as well.

      Business Response

      Date: 07/25/2022

      This listing is no longer on the 411 directory. Tell the customer to clear the cookies and check the directory.

      Customer Answer

      Date: 07/27/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************

    411.info Corp. is NOT a BBB Accredited Business.

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