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            Business ProfileRanger Rick Magazine

            Online Publications

            Contact Information

            Merrifield, VA 22116-1583

            Visit Website
            (800) 611-1599

            Customer Reviews

            1.17/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            22 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            Merrifield, VA 22116-1583
            BBB File Opened:
            10/23/2020
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            BBB Tip: Smart shopping online

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/03/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I had cancelled my subscription for the dinosaur magazine due to the $10 jump in price, over a month in advance and this was in February and yesterday I was charged for this magazine. This is the second time in 3 months this has happened: for, I had cancelled the Ranger Rick magazine with the same results. Being this is 2 months later I had thrown away all information on the subscriptions. and I did try to contact them, but the site keeps saying my email address is not on file, so I don't know any other way to contact them and I don't want the magazine renewed. I would appreciate any help you could give me in this matter. Sincerely, *********** ******** 
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            Read 21 More Complaints

            Customer Reviews

            6 Customer Reviews

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            Most Recent Customer Review

            Betti G

            11/15/2023

            My grandson LOVES this magazine, which is the most important thing, and the ONLY reason I'm still subscribing. In a world in which print magazines are moving toward the endangered species list, you'd think they'd make it easy to renew the subscription. But apparently they're not really interested in customer service. In June of 2023, I began trying to renew his subscription so that there would be no lapse in service. Round and round and round I went with customer service, and I have the emails from Jeremie and Karl to prove it, but I couldn't get anywhere. In the last email, Joena Mae assured me that everything was updated...but I still never received a bill nor was the subscription updated. I finally gave up and on 15 November 2023, I bought him a new gift subscription. Supposedly this one will renew automatically, but frankly, I'll believe it when I see it. It shouldn't take 6 months to obtain a renewal - for crying out loud, I'm trying to PAY the company and they're just not interested!
            Read 5 More Customer Reviews

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