Business ProfileforThe Row House- Midlothian

I joined as a member of Rowhouse on January 20, 2023. I paid $129 for 8 classes. After the 8 classes, which had to be taken within the month period (was not explained to me) and I was told I could end my membership anytime I wanted to. I met with the owner of the franchise ********. He said I needed to give 30 days notice to end memberships, which means you would have to join and end your membership on the SAME DAY if you only wanted the 8 classes! So, he only charged me $79 for the second month for 4 classes. My 1st month ended on February 20th. I was billed the $79 on February 20th. I started my second month (March) of 4 classes to complete my membership. I told the sales manager, ***** early in February, WELL BEFORE February 20th that I would be ending my membership, giving her PLENTY of notice ...more than the 30 days. I asked if I needed to put anything in writing and she said, "No, I'll take care of it". She was in the meeting I had with ********, so she was well aware of my request to finish out the second month and quit. I was billed ANOTHER $129 on March 20! I have been texting several times (I have the thread) and stopping in to speak with ***** about the situation. She agreed it was a mistake, but said that they are "slow on refunds". I reminded her that it was not a refund, but a reversal of a mistake on their part for me to be billed. As of last Thursday when I stopped in to Rowhouse, I got the same stone ******* from *****. "She was going to have a meeting with ******** about it". This has been going on for too long and I feel that I have been very patient. I told her that I was going to contact the BBB. She said she would tell him that and it might work if I threatened them with that. What kind of business practice is this? Please help. I just want my $129 to be credited back to my charge card!