Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Smith Mountain Lake Coffee House, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSmith Mountain Lake Coffee House, LLC

            Coffee Shop
            BBB accredited business

            Contact Information

            16430 Booker T Washington Highway

            Moneta, VA 24121

            Visit Website
            (540) 346-2023

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            This business has 0 reviews

            Be the First to Review!

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/24/2019

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Locally owned coffee house at beautiful Smith Mountain Lake in Moneta, Virginia.  Specializing in great coffee drinks, pastries, and sandwiches! Offering three amazing locations to choose from!  Sit and relax on the back deck at Bridgewater Plaza or grab a quick drink after grocery shopping at Food Lion or pick up a treat after worshiping at EastLake Community Church. Their homemade pastries are baked fresh in their bakery and include their famous glazed filled croissants, cinnamon rolls, muffins, scones, cupcakes, coffeecakes, cinnamon rolls, cheesecakes, quiche, pies, brownies, cakes, cake pops, cookies, gluten-free and keto options.  

            Products & Services

            Coffee, Tea, Sandwiches, Salads, Pastries, Glazed filled croissants , Cheesecake, Coffee cake, Cookies, Muffins, Scones, Apple cider donuts, Gluten free options, Keto options, Cakes, Cake pops, Coconut macaroons

            Business Details

            Location of This Business
            16430 Booker T Washington Highway, Moneta, VA 24121
            BBB File Opened:
            9/23/2019
            Years in Business:
            5
            Business Started:
            3/12/2019
            Business Incorporated:
            3/12/2019
            Accredited Since:
            9/24/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Sara Gray, Owner
            • Mr. Kevin Gray, Owner
            Contact Information

            Principal

            • Ms. Sara Gray, Owner
            • Mr. Kevin Gray, Owner

            Customer Contact

            • Ms. Sara Gray, Owner
            • Mr. Kevin Gray, Owner
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/21/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            The nature of the dispute is to rectify the opening and closing of their location without prior notice. I'm a US Navy veteran with 2 combat deployments to Iraq. I have discovered that their store is closed on Sundays now without any prior warnings marked on their store. I am a college student and I relied on them to be open because they are close to where I live and now I have to drive 15 miles out of the way for reliable internet to do my schoolwork.
            Read More

            Customer Reviews

            0 Customer Reviews

            What do you think? Be the first to review!

            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB Serving Western Virginia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.