Complaints
This profile includes complaints for Virginia Urology Center, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/25/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5-10-24 I paid $660.61 before having a procedure done at Virginia Urology, stoney point location. This amount is what they explained would be my out of pocket portion. When I started to receive invoices, the first one on 6-19-24 for $138.85, and the $660.61 was not listed as being paid, I called to discuss and was told they had no record of the payment. I've called numerous (6+) times and I sent a copy of my credit card statement numerous times showing the transaction. All they tell me is they can not find the funds and that it is under review.I've received 2 additional invoices, 8-19-24 for $190.55 and 9-10-24 for $393.21. Again, I called and was told these invoices would be added to the review with no other helpful information. I spoke with my insurance company who told me my out of pocket for this procedure is $393.21 which means I am due a refund from Virginia Urology, but all they tell me is it's under review and they can't give me a time frame for completion.Number I called ************ My acct. #****** If you need further information please let me know. Hope you can help. Thank You.Business Response
Date: 10/01/2024
Virginia Urology is strongly committed to patient satisfaction and patient privacy. We daily see patients with serious and sensitive health conditions. Since any responses to BBB complaints are made public, we believe that the safest approach for our patients is to address them directly. Every day, our physicians and staff strive to provide outstanding healthcare, working within the requirements of insurance billing rules. We take every complaint seriously and we look forward to resolving this matter.Customer Answer
Date: 10/09/2024
I did hear back and the issue with VA Urology has been resolved.Initial Complaint
Date:06/26/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving a bill for a CT scan I had in December 2023, which I agree I owe. I completed a financial assistance form and submitted all required documents and got absolutely nothing back from the company. The customer service number on the bill *************) is always having technical difficulties and no one ever answers, nor can you leave a message. The customer service email address ************************************************ comes back as undeliverable. The new patient portal does not allow for registration and the old portal does not have a chat function. When I call the ****************** and ask to speak to a billing manager, I get transferred to a voicemail and no one calls me back. Now I am getting threatened with collections. I need a resolution!Business Response
Date: 07/02/2024
Virginia Urology is strongly committed to patient satisfaction and patient privacy. We take every complaint seriously and we strive to answer all billing questions quickly and directly. We note that the e-mail address identified by the individual is not an email or domain name for this practice. Federal privacy laws do not permit us to acknowledge whether any individual is a patient of this practice, or share their information, even if they share information with others. So to respect HIPAA and other privacy laws, we respond directly to all concerns. Without confirming whether or not this individual is a patient, please know that we reached out to them the day that we received this complaint. We believe that all questions have been resolved, and remain ready to provide additional assistance as soon as it is needed.Initial Complaint
Date:08/08/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I visited Virginia Urology on 5/16/23 and 6/7/23. I complained to my PCP several times of frequent urination that was abnormal- and the medication wasnt clearing UTI. He referred me to ** Urologythe urologist referred me to a Urogynecologist,-S ******** ** Urology ************************************************************************************ I told her several times that me urinating frequently isnt normal and I know my body. The only procedures completed were urine in a cup in which she continuously kept saying there was nothing on my urine. My bladder was only measured of how quick it filled up with a machine. No other scans/ bladder screens were completed. Fast forward today ** still dealing with frequent urination, excruciating back pain now, and pressure in my bladder. I visited my obgyn today 8/8/23 and was advised I had blood in my urine and I definitely have something going on and it may have gotten worse over time. I went to the VA Urology to receive help and assistance and I was brushed away and was told by S ******** to cut back on the water so unprofessional now I possibly have long term issues involving my kidneys that could have been addressed 3 months ago if she wouldve completed more tests and assisted patients with their concerns. Her telling me to drink more water when Im complaining about frequent urination is very unprofessional and hurtful. Please someone get back with me regarding this matter. Thank youBusiness Response
Date: 08/10/2023
Virginia Urology is strongly committed to patient satisfaction and patient privacy. We daily see patients with serious and sensitive health conditions. Since any responses to BBB complaints are made public, we believe that the safest approach for our patients is to respond directly to individuals when there are questions. Every day, our physicians and staff strive to provide outstanding healthcare, working within the requirements of insurance billing rules. We take every complaint seriously and we look forward to addressing this question quickly and directly.Initial Complaint
Date:06/30/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a service at VA Urology in March 2021, when I reached out to VA urology in November 2021 to pay my **** I was told I did not owe anything. Now Im receiving that my wages will be garnished? Why? I made a good attempt to pay this. I would like to pay the original amount owed without any additional legal fees.Business Response
Date: 07/15/2022
Virginia Urology is strongly committed to patient satisfaction and patient privacy. We daily see patients with serious and sensitive health conditions. Since any responses to BBB complaints are made public, we believe that the safest approach for our patients is to respond directly to individuals when there are questions. Every day, our physicians and staff strive to provide outstanding healthcare, working within the requirements of insurance billing rules. We take every complaint seriously and we look forward to addressing this question quickly and directly.Customer Answer
Date: 07/18/2022
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I attempted to pay this **** in November. I sent logs from my cell phone **** but apparently they cant hear the whole call. I know all calls are recorded and will like a further investigation.
Regards,
***************************
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