Reviews

We occupied one of Bellkey’s properties for almost 4 years. Bellkey kept MAJORITY of our deposit without a valid justifiable legal reason. (We paid our rent on-time every single month) The homeowner was selling the home, so we were due to move out on March 1st. fee (which in the state of va they cannot charge a cleaning fee unless it’s in excess). We swept, we made sure nothing was on the floor, on the counters. We left our rental damn near empty. (There was 1 item that we had to leave which was a crib). And we have pictures. -they charged **** for a grass fee. They cannot charge us a grass fee. No where in the lease does it say we had to cut the grass before we left. And the grass was not overgrown, which we have pictures as well -they charged us *** *or a filter. Filters were not provided to us. Over the 4 years we purchased the filters replacements. And we had the 3 month filters. We are not responsible for buying a new filter before we leave. -they also charges us *** for 3 damaged blinds. I do not recall any blinds being damaged. I reached out to Bellkey immediately once we received our deposit back and the breakdown and was told Meagan was going to call me back. No call back. The next day, April 20th I went to Bellkey offices and spoke to Meagan to file a dispute. She said she would put it in the system, also that “he” she may have been referring to the owner would sent me pictures of the blinds, and she would contact me back by Monday. Monday came and went, no call back. So, I called on Wednesday, April 26th. Receptionist said Meagan wasn’t in and she took a message for her to call back. No call back, I called back the next day to speak to a Meagan and was told she was on lunch and she would call me back. Here it is 6 days later. And we have yet to get a call back regarding our deposit return dispute or no email with no pictures, etc. We are owed $*** back for our deposit. And we have tried to work with Bellkey directly regarding this matter.