ComplaintsforMiller Heating Air Conditioning
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Complaint Details
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Initial Complaint
06/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
The installer, Miller's Heating and A/C of Norfolk fraudulently sold us and installed a 2 year old system. Miller's sales rep did not identify that the 3-ton Ruud unit had been sitting outside in their compound for 2-years; and then they installed it. After installation, my husband noticed the scratches, dents and worn stickers and then discovered it was a 2-year old system Miller's said it was the only unit available. Miller's is NOT trustworthy. Oh but they were really friendly to trick us into buying a 2-year old system. As of this date, June 22nd, Miller's said they will install a new unit at a later date when a new system comes in stock. Very sneaky and unprofessional. Definitely fraud.Business response
08/04/2022
Business Response /* (1000, 9, 2022/07/06) */ The unit did arrive from the distributor with a date code that stated it was older. It was never installed just had been sitting in the supply house longer than normal. Our installers didn't relay this message to the customer they just installed it. After speaking with the customer it was deemed an entire replacement system was the only proper answer to ease everyone mind and we are throwing in extended warranty as well for the inconvenience . Due to the supply chain problems we are still awaiting the replacement system. the customer has had air conditioning this entire time. Also, spoke with customer and they are totally aware of the delays and are happy now. said they will be closing this as well. Consumer Response /* (2000, 10, 2022/07/07) */ The contractor, Miller's Heating and A/C has contacted me and is in the process of correcting this problem. The correction is for Miller's to replace the 3-ton unit with a new 2022 unit when it comes in stock later this month.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.