Complaints

This profile includes complaints for Harbor Group Management Co., LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Harbor Group Management Co., LLC

  999 Waterside Dr Ste 2300 Norfolk, VA 23510-3324

• 

  Arbor Heights

  870 S Greenbrier St Arlington, VA 22204

• 

  The Meadows at Marlborough

  141 Broadmeadow St # A8 Marlborough, MA 01752

• 

  Brookside View

  8206 Streamside Dr Germantown, MD 20874

• 

  Harbor Group Management Co. of Virginia

  10170 SW 7th St Pembroke Pines, FL 33025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction and frustration with the living conditions at our apartment in Herndon, which is managed by Harbor Management. I have been a resident here since April2023, and it has been an absolute nightmare. Our unit has been steadily deteriorating, and despite multiple attempts to address these issues, we are confronted with constant inconveniences. Specifically, I have contacted the leasing office on several occasions regarding the malfunction of various appliances in our apartment, including the fridge, dishwasher, dryer, and AC. While maintenance personnel are dispatched, their efforts have resulted in only temporary fixes. Within a week, the same issues resurface, rendering our appliances non-functional once again. This recurring cycle is not only incredibly frustrating but also disrupts our daily lives. This is the second time we have experienced a leak in our unit. This not only caused significant damage to our personal belongings but also disrupted our living conditions. We are left with the impression that the leasing office's response to such incidents is inadequate, as they offer little more than apologies. I have made numerous calls to the leasing office to express my concerns and seek resolution. It is disheartening to observe the deteriorating state of the neighborhood. Trash and dog feces are littered everywhere, creating an unsightly and unsanitary environment. This raises the question of what we are paying rent for. The purpose of renting an apartment is to ensure a comfortable, safe, and habitable living space. Regrettably, this has not been the case during our time at Dulles Greene. As a tenant, I have the right to live in a well-maintained, secure, and clean environment. I expect a comprehensive and lasting solution to the recurring appliance issues, as well as an improved response to maintenance requests.

  Business Response

  Date: 10/24/2023

  Property management has contacted the resident regarding their concerns and is actively working to complete repairs.

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a tenant at Fairways of Lakewood apartments. I was charged ****** on my September billing for forced-placed renters insurance because the leasing office didn't have a record of my renters policy. I had to show I had renters insurance as a condition of my lease renewal. I have my own policy. It has never lapsed, and Habor Group has remained as the interested party. A separate renters policy wasn't necessary. I submitted the proof on 9/17/2023. They would not accept it because there was no declaration page, and Harbor Group didn't appear as the interested party. Updated information was emailed to my local leasing office on 9/27/23. At that time, I requested proof of cancelation and a refund. I received an email on 10-18-2023 advising the policy had been canceled, but they couldn't issue a refund because the proof was submitted after the September billing statements were issued. I've been a model tenant for over a year and have never been late with my monthly rent. I'm asking that they use their discretion to make a customer satisfaction decision and issue a refund. The sophistication of today's billing software easily allows this transaction. I don't understand why the management group would refuse such a request. When the policy was canceled, a refund was issued. Why wouldn't Harbor Group pass that refund back to the tenant? I look forward to hearing from you

  Business Response

  Date: 10/23/2023

  Property management has been in contact with the resident regarding their concerns, has followed company guidelines enforcing the lease signed by the resident, and considers this complaint resolved.

  Customer Answer

  Date: 10/24/2023

  
  Complaint: ********
  
  I am rejecting this response because: I don’t understand how the management company would keep a payment for a policy that was was canceled. They received and kept the payment the charged the tenant. That’s a terrible message to send to the tenant. The lack of customer service speaks volumes.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 10/26/2023

  A refund was never received by the property or the management company. This complaint is making an unsubstantiated claim by stating such. 

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a tenant at ******* ***** and I've faced significant issues with my apartment. On September 15, my apartment flooded, and the response from the management, especially Dalila, has been extremely disappointing. She hasn't provided timely updates on the situation, is unresponsive to most of my emails, and doesn’t really address crucial matters. There hasn't been any mold testing or baseboard replacement, which is concerning given the flooding incident. This lack of communication and action from management has made my living situation unbearable and left me deeply dissatisfied. Not only has communication been a major issue, but it's also concerning that Dalila is rarely present and avoids interacting with tenants. She consistently delegates responsibilities to other leasing agents, leaving tenants without a direct point of contact. This lack of engagement and accountability within the management team has further contributed to the problems I've encountered during my time here. I've been to the office daily during business hours, seeking assistance with the dire issues in my apartment. Despite my persistence, nothing has been resolved. The unlivable conditions have forced me to pay for alternate accommodations for my family, including a three-month-old baby and a five-year-old. The lack of urgency and care from the management has added immense stress to an already difficult situation. It's disheartening to be in a position where I'm left with no choice but to seek temporary shelter due to the neglect of my living conditions.

  Business Response

  Date: 10/20/2023

  Property management has been in regular contact with the resident since the onset of the flooding and has diligently worked to complete remediation. Management has also reimbursed the resident for a hotel stay during the remediation process. At this time, management considers this complaint resolved. 

  Business Response

  Date: 10/20/2023

  There were remediation delays due to the condition of her home as it was not a sanitary situation and clutter prevented repairs to be completed timely. Property management did work with her until finally they were In a position to make repairs. She is currently requesting the property management or a vendor to come in and completely organize her home, wash laundry that was on the floor and affected by the flood etc. Property management also offered to have housekeeping come in and mop/wipe down countertops that dust occurred from the construction part of repairs however, they have not to date been able to do this due to extreme clutter in those areas.

  Additionally, it was not until this complaint that the resident requested any testing however, no water damage or moisture is being seen at this time. All repairs are completed except for the touch up housekeeping due to the condition of her home.

  Finally, property management (Dalila included) communicates effectively and timely to all responses from this resident, and for what it's worth, this resident has outstanding rent since July 2024. 

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 9/14/2023 I contacted the business above because i was inquiring about an apartmental rental,prior to me paying for the application fee I asked sales representative was the application fee refundable regardless of approval I was advised by the agent that the application fee was refundable and she told me verbatim over the phone that application fee was refundable I believe the business listed above partook in a deceptive sales practice/coercion with intent to provide refundable services,misinformation from employee and still have yet to be refunded it is now 10/4/23 and I would like my account to be refunded in the amount of $******

  Business Response

  Date: 10/23/2023

  Management has been in contact with the complainant regarding their concern, a refund of application fee has been processed. Management considers this complaint resolved. 

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in the ******** at Boca Raton for 3yrs. I had $*** in deposit on hand. Upon turning in my keys on the date of August 30 at 1:09pm to Sharon in the office, I told her the resident portal showed a proration of rent ( August has 31 day) for the 31 of ******* that needed to be adjusted off since my lease ended on 30th and I should not be charged. There was no walk through done by anyone in the office, so I just gave my keys and signed off on the property. Upon receipt of the final invoice, there were additional charges against my deposit in the amount of $****** which included ******* for Aug 31st. (I have attached the letter.) On Sept 18 at 6:39pm (the date of receipt of letter) I emailed the property ( email is attached) to dispute all of the erroneous charges as per my right within 15 days. No one acknowledged my email so I called the office and spoke with Kyle in the office on Sept 20 at 4:25pm who confirmed receipt of my dispute and forwarded to Sharon "in charge of accounts". He assured she would call to discuss. She never did. on 10/2 I received a check for $******* This property completed disregarded my rights and failed to follow up. This property owes me the balance of ******** By refunding me the remaining balance owed of $****** will result this matter. I am looking for your assistance in this matter. Thank you so much for your time and attention to this situation.

  Business Response

  Date: 10/10/2023

  Property management has contacted the resident regarding their concerns and is actively working to resolve the complaint. 

  Customer Answer

  Date: 10/13/2023

  
  Complaint: ********
  
  I am rejecting this response because: The original payment provided by the office was "stop payment" so now the office owes a full amount of $**** I have attached a copy of my bank stating the ********* has stopped all payment. This is unacceptable!! I have not heard back from the office since 10/5 nor have any payments been received. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/19/2023

  Property management has contacted the Ms. ******* regarding her complaint and considers this issue resolved.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On a monthly basis the apartment complex charges me $***** for TV and internet by the apartment management company Harbor Group Management. They oNwn and operate the apartment complex where I live, ova ****** **** ********** ** **** *** ****** **** *** ******* ** *****. This is written as a part of the lease. It is a community managed account. The community is supposed to pay a certain amount to have the account open and then each resident is required to pay the apartment community for TV and internet. So, the company is making money off every resident in this manner as it is a written part of every lease agreement. In the first week of Sept 2023 I, received a letter from ******** stating the community had failed to meet their financial obligation and to avoid service interruption I should set up individual TV & internet service. The following week, I spoke with the apartment manager, Matt, who stated "It's just a fiscal snafu, and you don't need to worry about it. It will be paid by then." This has happened before, and it was resolved in a timely manner, so I trusted him, that was a mistake. I work from home, and I handle calls with customers, and remotely connect to their computers. Matt, the complex manager, knows that I, and others, work from home, and kids require internet for schoolwork. I have discussed this with him on multiple occasions. On Monday, September 25, 2023, at approximately 4:35 pm the internet went down. ******** stated they expected outage resolution by 7pm. At approximately 6:44 pm I called ******** to check on the status as I still could not get online. ******** reported the outage had been resolved. Yet I still could not get online. At approximately 8:15 pm I called ******** again, who said the apartment complex had not paid the bill and my only recourse was to contact the apartment complex. The complex manager, M**** has been advised on multiple occasions that I work from home and must have a good, dependable, internet connection.

  Business Response

  Date: 10/10/2023

  Property management has contacted the resident regarding their concerns and considers this complaint resolved.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My washer has been broken since July and I’ve had a maintenance request put in July 9th. They had one of the maintenance guys take a look at it and said he needed to order a part for it. It’s now September going on October and my washer is still not fixed. I’ve been calling every week and going up to the front inquiring about the washer and get told they’ll check with maintenance and get back to me. Then I get nothing. I’ve spent over ***** so far having to sit at a laundry mat to wash my clothes, towels, sheets,etc. I cannot afford to keep spending that kind of extra money on laundry when I have a washer right in my unit. If this is going to be an ongoing problem then I ask of them to please have that portion removed off my monthly rent bill. I shouldn’t be paying monthly expenses for amenities that I cannot even use. I have been more than patient with them but this is a very big inconvenience to me and costly might I add. Nobody responds to my emails of course forcing me to have to keep going up front. I don’t like having to keep bothering them as I’m sure they don't like it either. I just would simply like a resolution and or replacement washer. A reduction on my bill if this is going to be ongoing and a possible reimbursement for the expenses I’ve had to come out of pocket on their behalf. They also sent me an email which is listed below stating they claimed to have finished and completed my service request. That is not true as again stated my washer is still not fixed.

  Business Response

  Date: 09/27/2023

  Property management has contacted the resident regarding her concerns and is awaiting response.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 2023 I applied for an apartment with Harbor Group Management and I was approved at Meadow Springs. The apartment that I originally leased I thought it was renovated but it was not so the leasing agent allowed me to look at 3 renovated units that their system says were available. I walked one unit and immediately it was infested with roaches. You can smell the chemicals as soon as you walk in. I walked another unit and it was furniture in the apartment as if someone still lived there so I asked if the unit was vacant the leasing agent said yes the resident turned in keys but again the unit still had the previous resident personal belongings in it so I was shocked at how the maintenance team and office staff overlooked this. I walked another unit and it was the best one out of the ones I was allowed to look at so I leased that unit 1204. I walked the unit again thoroughly and it was trash on the balcony, dish disposal was not working and the toilet was running which could result in a high water bill. I sent an email to the leasing agent letting her know of those issues and informed her to please have maintenance address these issues before I move-in. I gave them a week and before my move in date the same issues were still there so I asked them to cancel the application and I will reapply in 60 days and to refund me my holding fee. The property manager wanted to transfer me into a unit that was infested with roaches and said that I need to give them time to make it ready. That was not reasonable to me. Their units should not be listed as ready and available when it’s really not and It was not reasonable to keep my **** holding fee when the apartment was not ready because of the staffs failure to get things done before I moved in. So I gave them time to get it right and reapplied in 60 days. After reapplying I was denied and there was no specific reason why. They failed to deliver me a ready apartment and denied my application for disputing my **** holding fee.

  Business Response

  Date: 09/20/2023

  Property management has contacted the resident regarding her concerns and considers this complaint resolved.

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After moving out of an apartment unit, the apartment owner allowed a auto draft bank payment to transfer after the account should have been closed. The manager has sent an e-mail stating they had sent a check for the overpayment however no check was received after one month and the manager refused to provide any verification that the check has been sent. I have repeatedly requested an update and asked them to follow up but they have stopped answering e-mails and will not return calls. The value of the overpayment is **********

  Business Response

  Date: 09/06/2023

  Property management has contacted the resident regarding his request and considers this complaint resolved.

  Customer Answer

  Date: 09/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harbor group management has added a *** parking fee to my account in excess of my lease. The charge is invalid, as I have one vehicle, not two. The error has been acknowledged by the leasing office and promises of correction have not been fulfilled. I’ve been getting the run around for three weeks.

  Business Response

  Date: 08/23/2023

  Property management has removed the charge from the resident's account and has relayed the news of the adjustment in person and via email. 

  Customer Answer

  Date: 08/24/2023

  
  ****** ******** ******:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****