Business ProfileforThe Auto Connection, Inc.

Got **** ****** ****** ** *** **** About the end of July this year, took my truck to them, felt like transmission was off, it was jerking & trying to run hot. They told me nothing was wrong & I can pick it up. Aug 23 had truck towed to them, it wouldn't go past 40 mph. About 2 weeks later they said nothing was wrong with transmission, but needed new radiator. Paid **** deposit to get radiator fixed. After 2 weeks they called, truck was ready. I couldn't even make it down the street to the light on ****** ** after getting it. It barely reached 20 mph. No way it was test drove the 1st time or after they "fixed it", i barely made it off THEIR lot. Took it back, they say its nothing they can do, about to close, drive it home & bring back in the AM. Impossible, completely inoperative. A week later they say transmission need replaced. Could've been avoided, but was told twice that wasnt it. Ive tried many times to talk a manager. Contacted Michael Wayne many times too. Was told manager was on vacay, will call me back that Thurs, over 3 weeks ago. Want me to pay for radiator but how i know its fixed, couldnt take home. Can't trust in their good faith it was done correctly. **** & at leas* *** to start on replacing the transmission. I shouldnt be required to pay **** for it when its numerous negligence on their end. Shouldnt have to pay for radiator til I can confirm that it is fixed. Still no call from manager, beyond furious. All this & still expected to pay car payments, w/ no truck in 2 mos & lost wages. Transmission replaced should not be on me. After coming to file my complaint & reading others. I'm scared to have them install transmission when track records show they fail. Customer of AC for 10 yrs, first dealing with this location. Now, I dont want the truck anymore, don't trust it. I want to be put in another vehicle or cancel my loan all together. It's apparent they don't want my business anyway when no one in management from them or M. Wayne want to call me back.