Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Cars R Us Auto Sales, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCars R Us Auto Sales, LLC

    Used Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers used automobiles and trucks for sale.

    Business Details

    Location of This Business
    8914 Orby Cantrell Hwy, Pound, VA 24279-3216
    BBB File Opened:
    9/28/2001
    Years in Business:
    27
    Business Started:
    2/1/1997
    Business Incorporated:
    2/8/2006
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Cleatis Mullins, Owner
    Contact Information

    Principal

    • Mr. Cleatis Mullins, Owner

    Customer Contact

    • Mr. Cleatis Mullins, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/24/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I bought a vehicle from this company, there are so many things wrong with this car, and it is not safe to drive, they put me in this vehicle knowing that I have two kids. I got into a car wreck a month after buying the vehicle due to the brakes not working and I took it back up to them, they are telling me it's the wheel bearing, they put me in a car that is not safe to drive, they also gave it to me with an expired inspection sticker I'm not even sure the car was ever inspected to begin with, the transmission mount is bad and the motor is jumping and moving, they're telling me they're not going to fix the problems because they're not safety issues. But they definitely are, I'm just grateful that my children weren't in the car when I wrecked. Now I have tickets I have to pay for rear ending someone in my insurance is going to go up, I cannot believe they put people in cars that are unsafe to drive. The brakes are terrible and the car doesn't stop when you need it to! They need to be put out of business,  how are they even able to still operate as a business It's not right. I'm currently making payments on this vehicle to finish paying off the other $1,500, so far I've made one monthly payment of $120. I want a full refund, or they need to repair the vehicle, my blinker lights only work sometimes, which is also another safety hazard, the gas gauge doesn't work which is also another the gas gauge doesn't work which is also another safety the gas gauge doesn't work either, the wheels are old and dry rotted, I took it to another shop and had them diagnose it, they told me the transmission is going out as well. They basically sold me a car that's going to break down before I can even pay it off.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Serving Western Virginia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.