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          Find a Location

          Mission Lane, LLC has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileMission Lane, LLC

            Financial Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            Richmond, VA 23230-4438

            Visit Website
            (855) 790-8860

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            Customer Reviews

            1.35/5

            Average of 82 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            388 complaints closed in last 3 years

            165 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/1/2022

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Financial Services

            Credit Cards & Plans

            Business Details

            This is a multi-location business.

            Find a Location

            Mission Lane, LLC has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              Richmond, VA 23230-4438
              BBB File Opened:
              6/17/2022
              Years in Business:
              5
              Business Started:
              12/14/2018
              Business Incorporated:
              11/27/2018
              Accredited Since:
              7/1/2022
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Mr. Les Yonce, Director of Compliance
              • Mr. Dustin Evans, Complaint Manager
              Contact Information

              Principal

              • Mr. Les Yonce, Director of Compliance
              • Mr. Dustin Evans, Complaint Manager

              Customer Contact

              • Mr. Les Yonce, Director of Compliance
              • Mr. Dustin Evans, Complaint Manager
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to shop for financial services

              Customer Complaints

              388 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/25/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I pulled a copy of my consumer report and noticed some items I would like to dispute. I have suffered emotional distress as a result of this matter and I have felt suicidal lately as a result so I demand this matter be resolved in a fair and equitable manner, which hasnt been done.MISSIONLNTAB **************** These account are related to a transaction and experience that falls under the EXCLUSION section of the FCRAs definitions; rules of construction section. It was also reported without my written consent and therefore is a result of identity theft (as defined by the Federal Trade Commission), and the accounts SHALL be deleted. This account is not related to any transaction authorized by me, the consumer as I did not give written instructions to your agency to report this, which is a violation of the permissible purpose section of the ***** which holds your agency liable for damages of at least $1,000 per the civil liability section for willful non-compliance. Please DELETE this item from my consumer report!DELETE THESE ITEMS AND ISSUE ME A NEW, UPDATED COPY OF MY CONSUMER REPORT!
              Read More
              Read 387 More Complaints

              Customer Reviews

              82 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Mary M

              07/15/2024

              Terrible. I made a payment, and they said they never got it. I was asked to show proof from my bank that the payment was made. I did. They told me yes, a payment was made to our company, but it's not showing in your account. End of story. I went off. They expect me to eat that $50 AND pay late charges! No one called me. I had to call them to find this out. When I dropped the **bomb, the customer service rep got mad, and I told her that if she's that sensitive to disgruntled customers, she's in the wrong field. All she did was keep repeating what was in her notes from the manager which was basically, tough luck. She had the brass ones to ask me if other people have access to my account. I asked her what difference would that made since the payment went through TO Mission Lane? At the least, they should credit me that payment, and take off the late charges. They won't even remove the past due charge!
              Read 81 More Customer Reviews

              Local BBB

              BBB Serving Central Virginia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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