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          Anderson Air Conditioning and Heating has 1 locations, listed below.

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            Business ProfileAnderson Air Conditioning and Heating

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            501 Commerce Rd

            Richmond, VA 23224-5413

            Visit Website
            (804) 231-6053

            Business hours

            8:00 AM - 4:30 PM
            Business Hours
            8:00 AM - 4:30 PM
            8:00 AM - 4:30 PM
            8:00 AM - 4:30 PM
            8:00 AM - 4:30 PM
            8:00 AM - 4:30 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/1/2005

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            501 Commerce Rd, Richmond, VA 23224-5413
            BBB File Opened:
            4/24/1991
            Years in Business:
            37
            Business Started:
            1/1/1987
            Business Incorporated:
            3/1/2002
            Accredited Since:
            2/1/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 2705148077 for this business, issued by Board for Contractors. The expiration date of this license is 8/31/2026.

            These agencies may include:

            Board for Contractors

            9960 Mayland Drive, Suite 400

            Richmond VA 23230

            (804) 367-8511

            Fax: (804) 5274401

            http://www.dpor.virginia.gov

            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:30 PM
            T:
            8:00 AM - 4:30 PM
            W:
            8:00 AM - 4:30 PM
            Th:
            8:00 AM - 4:30 PM
            F:
            8:00 AM - 4:30 PM
            Sa:
            Closed
            Su:
            Closed
            Contact Information

            Principal

            • Mr. Terrell K. Anderson Sr., President

            Customer Contact

            • Ms. Tonya Russomanno, Office Manager

            Other Contacts

            • Mr. Terrell K. Anderson Sr., President
            Additional Contact Information

            Fax Numbers

            • (804) 233-5179
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/11/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased HVAC/Furnace from ********************** Air Condtioning and Heating Corp located at *******************************************************. ***** on 10/13/2020 for the price of $5800. In a year on Christmas Day 2021 in the middle of a family dinner my furnace shut down. This brought a end to my dinner as everyone was freezing and left. I slept in my clothes and when I reached Mr ******** 1 or 2 days later he claims my pump failed. A pump that I was told came from my previous HVAC unit which could have been 10 to 20 years old. I had only lived there a year so I didnt know. But I was assured that all items were new there was no mention that the pump wasnt replaced. I had no way to know because it was in my crawl space under my house. After reaching Mr ********************** he wanted me to pay for a new pump and labor cedes. I told him I just brought this thing and I did not have any money to give him and if he didnt send someone over to fix my heat I would *** his ass! He did and without charge. Forward toChristmas Eve 2022 my unit now 2 years old, stops working again. It is around 20 degrees and me and my boyfriend both of us Seniors are freezing. My boyfriend tells me to find someone to come out and we do find ************************ who willing to come out and do the work because no one is answering phone at ANDERSONs so I pay a ************************** $ 380 to wrap my pipes and get my furnace up and running. Mind you I paid $180 to Mr ********************** for preventive maintenance to keep these problems from happening. He sent someone 4/26 to check my air on 4/22/22 and **** in 10/13/22 to check furnace , STILL my furnace shut down 2 months later. They should have wrapped my pipes when they cane in October. Now on September 11. I am being told I need a compressor some that should last ***** years has broken down and the part is free under Warranty from Manufacturer, but the labor is going to cost me $2500 plus $400 for Refridgerant approximately $3000, shucks Im still paying off the $5800 from 3 years ago. Can someone from the BBB investigate these business practices I Am a Senior Citizen living on a budget
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kim J

            10/25/2021

            In late April 2021, hired Anderson Air Conditioning & Heating company to install a HVAC system (+** $). On May 27th, I woke up to water gushing out of the ceiling from attic. The attic insulation and sheet rock absorbed the from water from the newly installed HVAC system for weeks until the ceiling collapsed. There was so water even the light fixture flooded. The water flowed for several hours. Mr. A******* fixed the issue the next day stating the PVC values that takes water out of the home was installed improperly. More than 8 feet of ceiling/sheet rock including a light fixture was damaged. So glad I was home at the time. Mr. A******* sent his contractor out within the week to repair the damage unfortunately his contractor workmanship was horrible (0 star). Extremely poor work! I had to hire a contractor to redo the repairs that cost me over (1,000) which Mr. A******* agreed to accept responsibility. Did not happen! After contacting his company several times for payment, I had to pay for the repair work. Very disappointed.

            Anderson Air Conditioning and Heating Response

            11/03/2021

            Dear Ms *******, Please accept my sincere apology for the delayed response to your email requesting payment. As you may know, our office has moved to a new location. This has resulted in delays in some of our activities as we are taking some time to settle down properly. In reference to the complaint that we have received stating delayed refund. Respected, apologetically, please see attached payment in the amount of $**** reference Check ****. Again, I extend my sincerest apology. I ensure you that such a delay would not be repeated in the coming future and look forward to having a good business relationship in the coming future. Sincerely, Anderson Air Conditioning and Heating

            Local BBB

            BBB Serving Central Virginia

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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