Business ProfileforJames River Air Conditioning Co., Inc.

Really bad experience. We had James River come out for the 2nd year in a row to do the annual inspection. They claimed to have detected freon leaking in our air handler, immediately suggested we needed to replace our entire **** system.We were somewhat confused, because we were not having any issues with the heat or AC. They had their sales rep *** come by and talk to us. *** started out telling us all about himself, how long he's been in the business and shared a lot of information about his experience and showed us his pictures and then about 30 minutes later, I asked him if we can focus on the cost of replacing the **** system.*** then starts talking about how old our system was, how no good Trane is and how we really needed to replace our system before we get stuck in the summer heat without air conditioning.I asked *** to give us a quote on both repairing the existing system and a new system. As he's sitting there clicking away on his iPad, I mentioned to him, that we're going to get a 2nd opinion.He immediately looked up from his iPad, stopped smiling and slammed his iPad shut and said..."so you don't trust me"? I said, it's not that I don't trust you, I just want to get a 2nd opinion.He then got up and walked towards the door without saying a word about how much it was going to costs to repair or replace. I asked ***, are you going to give us an estimate. He kept walking and mumbled...the office has your email address, they'll send you a quote.My wife and I were very disappointed in the way he rudely got up and left and didn't even bother to give estimates, which was the entire reason he showed up.Come to find out, we had another **** company come out and didn't tell them what we experienced with James River, and they said our **** system was working perfectly fine and there was nothing wrong with it.Canceled our annual contract with them and tried to get in touch with **** to share our bad experience. Never got a call back or reply to email