ComplaintsforBold Moving and Storage

• Initial Complaint

  12/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted the Bold Moving and Storage Company to move my furniture and household belongings from ******* ** to *********** **, in July 2022. The service included the company packing all my belongings. It took them a day and a half and they used three trucks. A week or so later all the furniture etc was removed from these trucks and put into one very large truck that transported everything to Prime Storage in *********** **. The furniture etc was removed from the truck and placed in three storage units. On November 5 the Helping Hand moving company in *********** ** emptied the storage bins and moved everything to my home, six miles away in ******** **. As they unpacked the following was damaged or broke: 50 inch TV does not work, A marble table top cracked into four pieces, glass is broken, wood furniture is stained and cracked, wardrobe boxes did not have hanger bars and clothes with hangers were folded and stuffed into the boxes, miscellaneous small boxes of screws and bolts in them with no identification, dining room chairs placed haphazardly in storage bins, very unprofessional. I have pictures to support damages. I tried contacting the owner, **** of Bold Moving and Storage and he has not gotten back to me. I did not take out moving insurance but there must be some kind of compensation to rectify this situation. ***********************

  

  Business response

  12/08/2022

  We are sorry to hear about the damage that occurred on your move ***, and we will reach out to you today, as this is the first we are hearing about an issue. We checked our call logs, and email and have no coorespondence from you since moving day. 

  We went ahead and sent you our claim form and will be in touch with you this morning.

   

  Thank you

• Initial Complaint

  10/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We recently hired this professional moving company to help us move from PA to SC. with our growing family and items, we were willing to spend the **** they charged. However, this company has been extremely unprofessional and negligent. From the beginning to the end it has been an awful experience. They basically guess the size of the truck youll need based on your guess of amount boxes, material, and weight of items moving. No one comes to your house to review your items to give an accurate estimate. The day of the move we were told we needed a bigger truck based on furniture so we ended up selling items that day to stay within the budget we were quoted. We had 15 (70 gallon) storage containers, which we were told were XL bins and were accounted for. The the movers came and claimed those containers we had were actually XXXL bins. Not our problem the company (thats is trained to do this) got it wrong. We were also told that our stuff would never leave the truck it was packed on, and would go straight to SC. We later find out all of our stuff was unpacked at a facility and repacked with two familys items. 1st 2 boxes off the truck didnt belong to us, they professionally loaded large items on top of soft boxes (crushing them) new expensive leather couches were damaged and jammed in the truck. Bed frames broken, dressers broken, coffee table dented and drawers broken, gas power washer upside down and leaked gas over clothes, couch & expensive throw pillows. Table saw broken (new), kids bikes in pieces, 2 boxes lost, boxes covered in rat droppings, bird droppings on handmade wood dining room table. Not a shred of respect when handling our items. Took a team of 5 guys and a lift to load the truck and they sent 2 guys to unload. My wife and I helped unload it all. Their claim officer **********-not helpful at all and only responded after multiple emails and calls. Offered us $300 when damage was WELL beyond that. Their own unloading movers said they wouldnt use BMS.

  

  Business response

  10/21/2022

  ****, we are sorry to hear about your experience, and we have sent you our claim form and we know you are working with *** to make this right.  We advise every client not to move any item with gas still in it, and it is the clients responsibility to drain it, why did you not do this?

   

  We look forward to the opportunity to make this right. 

  Customer response

  10/26/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *****************************
  
  
  
  
  

• Initial Complaint

  10/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a long-distance move with this moving company in June 2022. When I first contacted them for a quote, the company said that they could deliver my stuff to my new home in ******* on July 20th. I also need full insurance for my belongings. *** said that the staff who picked up my belongings would bring the insurance documents. On the day of move, the company's employees showed up without the insurance documents. He said that he wasn't aware of this option. Of course, at that moment, I won't let them leave as I had already paid the deposit and I needed to empty my apartment in a few days. So I had no choice but agreed to sign the contract without the insurance. In the meanwhile, the employee also charged me almost extra $1000 (overall cost >$7000). I was not sure if I need to pay for it. As they would have my belongings for more than one month, I agreed. I called them multiple times before the delivery dates, they said that my belongings are scheduled to be delivered at July 20th. So I booked flight tickets and hotels. One week before the scheduled delivery dates, *** started not answering my phone calls. On July 19th, they told me that my belongings were not shipped yet. Staring that day, I called them twice a day for 17 days, they could not provide me an estimated delivery date. I ended up living in an empty apartment for more than two weeks. During this time, they did not even apologize for it. All they said is that it is still within the one-month requirement from the federal government.On August 4th, I finally got my stuff but found that multiple things were missing or damaged (value >$1000), as you can see in the claim form. After a lot of emails back and forth, the company only agreed to give me $300 for compensation for all the suffer. They even sent me a form says that I cannot post any reviews online or file any complaints if I agree to accept the money. This is unfair. I should get my compensation with the right to share my true experience online.

  

  Business response

  10/04/2022

  We received Shu claim form, processed her claim, and offered her over and above our liability. In addition to that, she was in storage, let us know at the last minute, specifically july 19th that she wanted and could not accept delivery until july 20 that she wanted delivery.  Its a **** mile move...and while we are quick with our deliveries, its not a light switch, we scheduled out the delivery and executed accordingly.  

  Also, she was never charged for her second month of storage, where she should have, and yet...still complains.

  While we apologize about anything that is damaged, we have made multiple attempts to make it right, and will still do so, provided she respond to our repeated emails and phone calls.

   

   

   

  Customer response

  10/04/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The company complained that I did not pay for the storage, which is not true. They said that I don't have to pay for it when I contacted them. I asked them about it at the pick up. They did not mention about it when they delivered my belongings. After I have paid all my shipping bill (which is covered by my employee, so I have no motivation to avoid paying my storage fee), and I asked for the compensation for my damage, they started to ask me for the storage cost. It is a company full of lies.

  All I need is the compensation for my loss with my right to tell the truth. Based on the federal regulation, they need to compensate me with my damaged and lost furniture. And they did not agree to do it. I won't sign any contract like that. 

  
  
  Regards,
  
  Shu He
  
  
  
  

  
  

• Initial Complaint

  09/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am writing with reference to a recent move I made from ******** to ******* wherein I hired Bold ********************************************* company. My items were picked up in July 23, 2022 and taken to one of their warehouses. My belongings were delivered to me 2 1/2 weeks later. Upon delivery I noticed my boxes and vinyl containers were broken and smashed. When I opened them I was appalled to find my personal belongings smashed and broken. Some of these boxes and containers had rodent f**** in them and bugs. It was disgusting! I am missing a box of kitchen items, an 8 foot ladder and a step ladder. They smashed a brand new TV and stole computer games from one of the boxes. The worst being that some of these items cannot be replaced as they have sentimental value. I took care in wrapping my items with paper and bubble wrap and marked boxes that had delicate items, stating Fragile. Of course this was ignored. I calculated my damaged items to be in the amount of $3,197.00. I went online and looked up every item for todays pricing and as the moving company suggested, for weight where it was available. I also took photos of the damaged items. After completing and submitting my claims form I spoke with *** who offered me $200.00 to settle stating I didnt take out any additional insurance so now its my fault they wont pay. I suggested he give me half $1,500. And he flat out refused. Why would I take out additional insurance when this was a 5 star rated company with an A+ accreditation with the BBB. If this is the way they handle moving people they shouldnt be in business. I want to be compensated for my loss of personal items. This just is bad business. I hope everyone reads this before hiring them. Buyer be where.

  

  Business response

  09/12/2022

  We apologize about any damage that occurred while moving over twelve hundred miles, and while it is unfortunate that some of the items in your boxes broke, we did not pack those items, you did.  Despite this, we reached out to **** multiple times to amicably settle this claim, we offered her above and beyond what our liability is, and we can continue the conversation if shed like to give us a call back. 

   

  Customer response

  09/12/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  
  
  
  Please be aware that I was only contacted once from this moving company by ***. In addition once again, they are trying to put the blame on me. First for not taking out additional insurance and now for not packing my items properly. Like I stated in my complaint I packed my items in bubble wrap and lots of it in addition to newspapers inside the vases and pottery that was smashed into a hundred pieces. This is telling me and should tell the public that the people who work in this moving company have no regard or consideration for anyones belongings. I was willing to accept half of my total  loss $1,500 but they only offered me $200.00. I cannot believe they think thats all my items are worth. They wouldnt feel that way if it was theirs. Im rejecting their response and their minimal offer.

• Initial Complaint

  08/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Had initially hired Bold Moving and Storage to move items from ************, ** to ***********, **. While discussing the move I had been told that items would be picked up between June 29 / June 30 and then delivered after the July 4th weekend, likely Tuesday July 5/6 or during that week. After booking with them, communication was incredibly poor. Several days before moving they still had not provided which day or time they were picking up items. The night before June 29 they called and said they would instead deliver on June 30 between 8 am - 12 pm. They then again changed this time until ****. My frustration with this company was the deceit that was around the delivery. Over the July 4 weekend I had a call asking about my experience and was informed they did not have me on the delivery list for Tues July 6 / 7, and in fact I was not on the delivery list at all for that week. I had asked for someone to call me back. I did not get a call back. I reached out again to my contact who I had booked with and she put me in touch with a manager. He was incredibly rude and told me they had 30 days to deliver and that they had "truck problems" which had never been communicated with me before/ during pick up. I spoke to the manager indicating that I was only to be in ** until July 15 as I was leaving to visit family in ****. They said they would try to deliver my objects, but no call was returned with an update. I finally called them before leaving for Ohio asking them for an update which they did not have. I then stated I needed at leasts 24 hours notice before they delivered so that I could drive back from **** to receive my objects. I never heard from anyone except on July *********************************************************************************** 5 HOURS. I had no call the night before, no text, no email. I don't know many people who can just cancel work day of to be home. They broke objects on delivery and never sent form they promised regarding damange

  

  Business response

  08/08/2022

  We called, we texted, and we let you know with ample notice, we even were aware of your travel plans of going to ****, while we appreciate your feedback, we let you know prior to the truck being loaded up, and when it was going to be sent down. The notice day of, supplemented our calls and communication to you and our load plan, so only giving you 5 hours is inaccurate. We executed that delivery plan and your move accordingly.  

  We apologize about anything damaged and  have sent and emailed you a claim form, and feel free to call us back once you have filled it out.  I went ahead and resent it to you again. 

   Thank you 

  Customer response

  08/10/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  

   

  I can provide call logs to when calls from the company were made. I did not receive a call the  night before , day before, or every in the days proceeding etc that they were going to deliver. Happy to obtain these records from my cell phone provider. 

   

  Best, 

  ****** Dauber 
  
  
  

  
  

• Initial Complaint

  07/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bold quoted me ***** for my move to *******. I chose them not based on price but because they told me my stuff would be delivered within 3 days, that they are a small mom and pop and they would load my stuff and drive it straight down it wouldnt go into storage. I called several times updated inventory and made sure all of my stuff would fit as I was coming from a **** sq ft home. They guaranteed me my stuff would fit just fine. They show up load my stuff,, it doesnt fit and then charge me double. Over 10k and I still needed to hire another truck that they didnt have to move the rest of my stuff that night, they said u dont like the price well unload it on ur lawn. I hired an emergency truck last min and they charged me 7k for being last min. I booked my move with Bold 6 months ahead to avoid all of this. So now Im 17 k for a move I was told 6k. 3 days go by and no delivery. They told me at this point that They legally had ************************************ their **** house. EVERYTHING I WAS PROMISED NOT. I had to buy beds and kitchenware and live on the floor with two kids and they didnt show up for 32 days!!!!!!! They finally come and SOOOOO MUCH is missing and damaged. Couch broken dresser broken computer broken, all my tools missing, boxes of pictures and chinaware shattered. Owner says were not douche bags well reimburse you. They offered me $450 for over 10k worth of damage and missing items. HORRENDOUS.

  

  Business response

  07/22/2022

  We already offered this client above and beyond our liability, sorry for the damages, however we try to make it right with every client.

• Initial Complaint

  07/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Our move started a day late on June 29th (the move was scheduled for June *****th) after we were told our truck had broken down on our assigned moving day. This is one of those unfortunate but understandable events so we just worked extra quickly the next day to get the house we were moving out of packed and tidied ** before the new owners arrived. ** our initial phone conversations with Bold Movers we were told our truck would be a day or 2 behind us to let us get to our destination and be prepared for the trucks arrival at our rented storage unit. 10 DAYS later, after multiple inquiries (July 9, 2022), our truck arrived to our storage unit. But it was not our truck. It was a different truck than the one our items had originally been packed in. During that 10-day period our items had been unpacked and then re-packed into a new truck with no notification or consent from us. When the truck arrived to our destination and was opened there were boxes strewn about, toppled over, crushed. Our larger furniture items were laying in awkward positions or on their side with all weight distributed unevenly on fragile legs, armrests, and other delicate areas. The movers carried huge and heavy items independently - heavy boxes and furniture were hoisted ** in to the air and thumped down on dollies, or just dropped. Our large antique chest of drawers was attempted to be pick up by 1 man, turned on its side placing all weight on 2 wooden legs, one of which snapped off. Boxes labeled fragile and this side up were knocked over and upside down. Multiple wooden legs of furniture are completely broken off. Both the washer and dryer have large dents that were not previously there. Boxes were dropped, dragged and thrown. (see photos) Total cost of the move was $7100.00 As of today, Friday July 22, we have not been contacted by BOLD to resolve this matter. BOLD received our claim on Monday, July 18, but as of yet, we have not had any response from BOLD.

  

  Business response

  07/22/2022

  We are sorry about the two items that are broken, however you say we have not contacted you is false. 

  Call ** right now back if youd like, we emailed, you, spoken with prior and emailed you a claim form. The reality is, you have two items broken and yes your items were offloaded, because you were not ready to deliver your belongings right away, in addition to that, we unfortunately had a *********** down, and you were made aware of that issue.

  Please send us in your claim form and we can settle this out.

   

   

  Customer response

  07/22/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  BOLD moving and storage have not offered any compensation.  Today, July 22, 2022,  they sent a second claim form for us to fill out.  We had already received that claim form on July 11 and filed the claim on July 18.  BOLD said they had not received it so we sent it a second time today.  We believe there was a breach of contract because the services they guaranteed - to move a client's belongings in a timely manner, safely and carefully from one destination to another - was not met.  The irresponsible manner in which BOLD moved our belongings and the complete disregard and mishandling of our belongings does not fulfill the contract we agreed to. We sent detailed information and photos of broken, damaged, and missing furniture and belongings.  ************ did not acknowledge that in their response. The response from the owners, **** and ****, was condescending, unprofessional, and at times, extremely obscene. NO reasonable compensation or willingness to resolve this issue was made.  We paid BOLD $7100.00 to provide a service which they most certainly did not.
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *****************************
  
  
  
  
  

• Initial Complaint

  07/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We shopped around and found that bold moving had a grade of A+ with BBB. So we went with them. Scheduled them to pickup everything on 4/6/22 they called on 4/5/22 to tell me they can't be there until 4/7/22 .On the 6th wife and I went out and came home early to finish packing and there was 2 of bold trucks in front of my house and they get out and say "we are here to move you back to NY"They loaded almost everything into the first truck with a retirement gift (a desk) e couple things went in the 2nd truck a hand made table base, a rug passed down to my wife from her mother (from Ireland) a box of my sons cloths and in that box the mover saw us put in 4 brand new ******* coats. 6 men to load the truck.On 4/11/22 one trucks pulls up to my house. I went out and told the driver " you can go around the top and back into the space to turn around" at that time I came into the house to put the dogs away. When I went back out they ignored what I said and pulled the 26,000lb truck on my front lawn and buried the wheels upto the axle. Then unloading my wife and I watched them unload the desk and the sit on the desk when out of the truck. Then they brought the desk in and we heard them push it across a cement floor then we heard a Crack. (Legs braking off) they tried telling us it happened in transit. THE *** never showed up the owner of bold to me he had it in his ******* office. He sent me a picture and it was not my wife's rug. Means someone else did not get there rug and they are trying to give it to me. My son's cloths with 4 brand new ******* jackets in it never seen again. Owner tried telling me it was never put on the truck. Then I spent months making a table base and was going to put a live end slab of oak on it for our dinning room table. IT IS ALSO GONE When I told the owner **** that his company lost over $4000 of our property he called me a lier!He tried sending me $300 That is a slap in the face!One of his employees took our property We just want it back.

  

  Business response

  07/22/2022

  We apologize about your experience and the claim that you are making, however no one took any jackets, we reached out to you multiple times, made and offer over and above our liability and you have been nothing but belligerent swearing and even threatening me, and despite that, we are still interested in making it right, I still take your calls, texts and have reached out multiple multiple multiple times.

  The desk is particle board, you can see the particle board in the pieces, and I understand you paid money for it, and i get it, but particle board is difficult to move and even when done right the way the fastners work any angle change even going up and down a ramp can compromise the structural integrity or lack there of, of the desk.

  When you are ready to recontinue the conversation, gimme a call, im here for you. 

  Customer response

  08/22/2022

  Below is a copy of bold movers reply 

  IT IS ALL A BOLD LIE! THEY OFFERED ME $200 FOR A $4000 CLAIM

  THAT IS NOT RIGHT

  THEY ARE TAKING ADVANTAGE OF A RETIRED VET THERE SERVICES ARE SO FAR BELOW PAR. THEY SENT 2 TRUCKS TO MY HOUSE IN FL. AND EVERYTHING THAT IS MISSING WAS IN THAT 2ND TRUCK. (GO FIGURE)

  AND 

  FYI

  LOOK AT PHONE BILLS

  HE HAS NEVER CALLED ME! I HAVE HAD TO CALL THEM EVERY TIME TO TRY TO RESOLVE THIS MATTER.

  AND BBB GIVES THEM A A+ THEY DO NOT RATE A F-.

  
  

  THANK YOU

  **************************;

  *************

  **************** 

  
  

  We apologize about your experience and the claim that you are making, however no one took any jackets, we reached out to you multiple times, made and offer over and above our liability and you have been nothing but belligerent swearing and even threatening me, and despite that, we are still interested in making it right, I still take your calls, texts and have reached out multiple multiple multiple times.

  The desk is particle board, you can see the particle board in the pieces, and I understand you paid money for it, and i get it, but particle board is difficult to move and even when done right the way the fastners work any angle change even going up and down a ramp can compromise the structural integrity or lack there of, of the desk.

  When you are ready to recontinue the conversation, gimme a call, im here for you. 

  
  

  Sent from my **************** Galaxy smartphone

  
  

• Initial Complaint

  07/14/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  The moving company picked up my household items from my home in NJ on 06/20/2022 and delivered them to my relocated home in Atlanta on 06/28/2022. I paid the company $****** First, they agreed to move my goods for $*****, and when they came to my NJ home to pick them up, they packed my goods in big boxes (only half or one-third filled), so that cubit feet of goods increased, and charged $****** The company said they are a very good moving company with no complaints and excellent service. They said, "Just open the door in NJ; we pack and deliver the goods in excellent condition." When they delivered the goods to my Atlanta home, many items came broken; and noticed some things missing and could not think of how many more items were missing (because the boxes in which the known missing items were packed had other items). The missing items are 1. Lenovo Laptop (1-year-old) (This was packed in a box. My assumption is the entire box is missing) 2. Hexagnol dining table top (accommodates six dining chairs) 3. 6-foot ladder 4. Steel Rack sidebars (These were packed in a box. My assumption is the entire box is missing) 5. Swiffer hardwood floor mopper (Again, this item was packed in a box, and the entire box may be missing) The broken items 1. Office chair arms (It has to be thrown away) 2. 5 ft pedestal fan bottom is broken and cannot stand. It has to be thrown away. 3. Entertainment set (very expensive one to accommodate TV and audio system with speakers) is broken 4. Cot headboard is broken 5. Office table paint came off 6. Dressing table corners are broken 7. Clay plant pot (antique item) fully broken into pieces The moving company driver said many boxes were broken, and they re-packed and brought them. He signed a paper for missing and broken items, which is attached. I contacted the moving company many times, and their response was they would give me one hundred dollars for all the missing and broken items, which I disagreed with. Company Invoice - BN3791622

  

  Business response

  07/14/2022

  Krishna, all you have done the entire time is try and get something for free. The entire time, you are by far one of the most difficult clients we have ever had the unpleasure of working with, and despite that, we still gave you space on your truck for free.  You say you are missing items, which is 100 percent not the case.  

  We gave you cubic feet on our truck for free, you had 1200 cf, we only charged you for 1000, we gave you packing, you told us you didnt need a shuttle, we ate the cost of that and gave it to you for free and still, you want more.

  Broken items, sure, no problem, we can settle that out and assist with making right, but we are not going to allow you to speak such false information and make up bologna because you dont want to pay your bill. 

   

   

   

  

  Business response

  07/18/2022

  Claim form is sent.

  Customer response

  07/19/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID 17565286, and have determined that this proposed action may resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Please let me know how the claim form is sent? I do not see any attachments to this communication. I do not see in my inbox (******************** *s it sent through US mail? Send me through this communication or to my email.
  
  Regards,
  
  Krishna ************
  
  
  
  
  

• Initial Complaint

  04/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We hired Bold moving and storage to assist us on our move from ******* to *******. We had a contract with Bold moving for a pick up of April 4 and a deliver April 5. My husband and I were in ******* on March 31 closing on our house. I received a phone call around 8 o’clock at night from bold moving that they would be at our ******* house the next day to pick up our stuff and start our move. I told them numerous times but that’s not what our contract stated and they told me that was the only date they had available and they couldn’t do it any later in the month even though our contract was for 4/4-4/5. The owner Bill gaslighted me into feeling like the entire mix up was my fault. Very long story short they ended up breaking two TVs misplacing two *** speakers and somehow my jewelry box with all of my jewelry is gone. They also cause massive amounts of wall damage to the house that I had to pay to get fixed. we also had to pay the painters $**** extra to expedite the painting because the original quote I got from the painters was seven days of a vacant house. With the moving company moving up our timeline I had no choice but to pay the extra. Bold moving is not taking responsibility for any of the damages or extra cost incurred by their mistakes. And they refuse to entertain the idea that someone on their crew stole over $****** worth of jewelry plus family heirlooms. This has been an absolute nightmare! I want to make sure No one else encounters this nightmare!

  

  Business response

  04/13/2022

  We are sorry about any damage to your walls and the broken items, and overall your experience and we do take responsibility, and we have no issue resolving this with you.
  

  We did advise you that the only way to get the safe up the stairs there would be damage, and here we are. No one took anything from you, every single one of our crew members VOLUNTEERED to cooperate with any authorities, and they were all in the same truck for multiple days afterwords. There simply was very little opportunity if any to have done anything of the sort.
  

  Broken items, of course we will help resolve this, and have no issue doing so, so lets continue the conversation, and call us back and lets settle amicably.

  Customer response

  04/13/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Bold moving offered me **** for damages when the cost of damages and excess expenses occurred from their errors cost way more than what they were offering.
  
  Regards,
  
  ****** *****
  
  
  
  
  

  

  Business response

  04/14/2022

  We have made an offer well over and above our liability, and have been in contact with the client. We would appreciate the opportunity to resolve this with her and she can give us a call back at any point. My partner Josh, myself and Tom have all been in contact with the client. 

  Customer response

  04/14/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The company never offered me any additional insurance, nor did they mention it was even a thing. Our original contract was voided when they picked us up 4 days early without warning and without a new contract. The only contract I ever received was for 4/4&4/5. They have mad an order of **** which doesn’t cover a quarter of the expensive we incurred because of bold moving. Everything was extra because if there “ball drop” which they do acknowledge their error there schedule mess up. But why should we be responsible for all the extra cost we had to pay because they messed up?? That’s not right. 
  
  Regards,
  
  ****** *****
  
  
  
  
  

  

  Business response

  04/14/2022

  We have reached out multiple times to resolve this, the client is unwilling to accept our reasonable offer.  Despite this and our liability, we have sent a formal claim letter to her, she can file it accordingly if she wishes, or can call us back and we can settle this.  The ball is in her court.

  Customer response

  04/14/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I spoke with Josh yesterday and asked him why he never offered me insurance and he said because it not a thing…. I didn’t know it had existed and y’all never offered it to me. Your “settlement offer” isn’t even the cost one 1 TV. If we are strictly going off of what you broke, not was has been stolen or what’s missing then the offer needs to be at least what it cost to replace those. You never offered me insurance, you never even mentioned that I should look into insurances. If you feel so strongly in your product that you felt you didn’t need to bring it up, then you should stand by it and replace what you broke! 
  
  Regards,
  
  ****** *****
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩