Complaints

• Initial Complaint

  11/02/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I hired Worth Moving LLC to move my household goods from ******, ********, to **************, *******. A man who identified himself as **** *****, company owner, had come to the house and did a non-binding contract after assessing our possessions. He said that the final bill could be slightly more, but it shouldnt be by much because h did all estimates. The truck came on 9/25/25. Soon after they arrived on 9/25/24 I took one of the movers to a shed and showed him that there were some totes and 2 blue buckets of CDs. He said he would be sure they were loaded. When almost all items were loaded I reminded the 2 men that the items in the shed still needed to be loaded. One of them told me he already got everything in the shed. My goods arrived at our condo in ******* on Tuesday, 10/1/24. Because of the large number of totes and boxes we didnt finish unpacking and checking everything until Saturday 10/5/24. At that time I noticed that the 2 blue buckets, and 1 tote never arrived. I notified **** ***** of the situation. He had his men recheck the truck, but they werent on it. I had a friend check the house and the tote and buckets were still in the shed. I notified **** on 10/8/24 and asked him to pay to have the tote shipped to me and he indicated that he would. On Monday 10/28/24 I told him that if I didnt have the tote before Friday 11/1/24 that I was going to file a complaint with the BBB and the ************************** Its now 11/2/24 and still dont have the tote. The final bill was over 20% higher than the estimate. He asked my wife if shed be paying by check or on a card. She opted for a card. He added another 4% to the bill because she paid by card. He never disclosed this until after she paid. Because the bill was over $7,000 the 4% was a substantial amount. He said he would eat 2%. The original contract was signed by ***** *****. We never met him. The Bill of Lading is fraudulent because it shows 3 items being shipped and delivered that werent.

  Business response

  11/11/2024

  BBB,

  Greetings.

  We are in direct contact with the customer to reconcile his complaint.

  We have mailed him a check for $250.00 to reconcile/satisfy his issue/complaint.

   

  Thanks,

  Worth Moving, LLC

   

  Customer response

  11/11/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ******* *******
  
  
  
  

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In contracted Worth Moving to move me into my house on 18th of feb 2024 after retiring from the service after 20 years.On the 12th feb Worth moving did an estimate. and charged the full amount for the move $3599.34 On the 15th feb 2024 i cancelled the move for a full refund.The merchant has refused to refund the $3599.34. The merchant has lied to the credit card company whom i disputed the charge with, indicating that merchandise was delivered. Im a disabled retired veteran and that is trying to settle back into my life and this moving company is making this difficult. Please assist with resolving this issue. Kenton ************

  Business response

  08/21/2024

  We reviewed the information and our records indicate the refund was made on the same day of the transaction. 
  please advise customer he should contact the card company and ask them.

   

   

  Customer response

  08/22/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]

  The merchant indicated that they approved a refund however they did not, this issue has been ongoing since February 2023.

  I have been in constant contact with the credit card Merchant Apple ******* Schs. Worth Moving did not approve a refund and i currently have a dispute open with apple since april of 2024. 
  
  Regards,
  
  *************************
  
  
  
  

  
  

  Business response

  08/23/2024

  Please update response with receipt that on 2/12/2024, $3995.34 was credited back to customer.

  Customer response

  09/09/2024

  Dear Maam 
  
  
  I am writing to follow up on my BBB complaint, number ********. I was unable to respond promptly due to being out of the country with limited internet access.
  
  Unfortunately, the vendor has still not resolved the issue. Despite my attorney's attempts to contact them, there has been no progress. Furthermore, the vendor has provided conflicting information to both ***** card,**************************
  
  The vendor claims to have refunded the money on February 12, 2024. However, *************************' Apple Card records indicate no refund was processed and that the vendor was disputing the refund in late February and in March and April after they are stating they refunded the monies .
  
  In light of these discrepancies, it is perplexing that the vendor sent me threatening texts on February 21st, 2024, again after they claim they refunded the monies ,demanding that I drop the dispute 
  
  The exact quote from the text also attached is:
  
  [ Wed, Feb 21 at 10:59 AM Just in case I dio not win this dispute (of which I should) | will put lien against your home and also sue you so you may want to reconsider]
  
   
  
  I kindly request your assistance in reopening this case and resolving this matter. Thank you for your attention to this urgent issue.
  
  Sincerely,
  
  Kenton
  
  Business Cell:************

  Business response

  10/03/2024

  ********** has informed us that in the month of February 2024, that the full refund was deducted from our account and payment was made to the customers credit card processor. Therefore the customer needs to contact his credit card company for the refund, not Worth Moving, LLC.

   

   

• Initial Complaint

  10/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  cherry corner cabinet glass broken, wood broken/split; cherry secretary desk has two deep scratches in desktop; 20X16 picture glass all smashed; sewing machine foot was misplaced; grandfather clock ***** was put together incorrectly and did not work- I had to get clockmaker to come and fix paid $290.00 for this. I have filed with CSI for reimbursement a month ago and have not been reimbursed for damages.

  Business response

  10/04/2023

   This customer CLAIM Has been processed by CSI, insurance company on behalf of Worth Moving, LLC

  CSI, has or will send offer to the customer, today or soon. If customer approve/accepts the offer/settlement, CSI will NOTIFY Worth Moving, LLC  via email (During Normal

   

  Business hours) the settled/closed claim payment will be scheduled and mailed (45) forty-five days after notification has been accepted.

   

  That Friday or the next Friday, depending on when NOTICE was received

   

  If customer disagrees with the offer there is a dispute process. Customer will have to contact CSI to approve or dispute.
  

  We are waiting on the customers acceptance through the ********************* system.

  Worth Moving, LLC

   

   

   

  Business response

  10/12/2023

  Dear, 

  
  

  Received, the complaint has been closed and the customer was compensated properly through the claims process. 

  
  

  Thank you,

• Initial Complaint

  06/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Worth Moving provided 2 "packouts" and storage of most of my belongings during the summer and fall of 2022. My home was damaged during a storm 6/22/23 and me and my belongings were relocated until I was able to move back in 11/2022. Worth stored my items and returned them November 2022. Missing were a 6" step ladder, a 6" wood cabinet, about $500 in rolled coins and a bedside table. Several other items were damaged. I was instructed to file an insurance claim with their insurance company, CSI and to call the police regarding the stolen money. CSI paid Worth $120 which I haven't seen. Per CSI, the owner (*******************) without admitting fault, also agreed to pay me $1000 in good faith within 45 days of February 12. Despite several e-mails I haven't received a check which was supposed to come from Worth, per CSI. I am seeking the promised amount of $1120.

  Business response

  07/12/2023

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.

  The customer is arguing about a check that was mailed on 06/21/2023. The check has been cashed out. Attached you'll find a copy of the check that was sent to the customer for a total of $1,164.46. 

  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

• Initial Complaint

  02/17/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  July2022 hired to move from one house, storage for one week, deliver to new house. Extensive damage to goods. To date have spent over $20,000 to replace furniture that was in usable in its current state - as damaged by Worth Moving. Have been waiting (patiently)for their insurance check for months. 1/31 was the end date for them to get it to us. We call regularly. The right person no longer works thee, is out of the office for the week,or will call us back(never happens). Tired of the run around. The 800 dollars will not begin to cover the damages, but this company needs to be held responsible.

  Business response

  03/09/2023

  They have been paid for the claim. 

  ***************************

  Account Manager
  

  Worth Companies

  Direct **************

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been trying to resolve a moving claim payment since July 2022. I was initially advised it would take upto 45 days to receive payment. That time surpassed. Then in November, I was advised that payment had been mailed via ***** I waited for at least two weeks for receipt. Still nothing. I've sent numerous emails and made phone calls, but I'm not making much progress. I advised the company today that I would be filing a formal complaint with the Better Business Bureau.

• Initial Complaint

  12/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  On August 31 Worth Moving agreed to settle a moving insurance claim for damages for $500.00, payable in 45 days. After numerous back and forth emails, I was told in early November that per the agreement I had to remove a negative review posted on the Richmond BBB web site. This was done after Thanksgiving and Worth was notified. ********************* at Worth stated the check would mailed by December 2 by ***************************. ****** has not responded to several email asking for status of check. As of today nothing has been received.

  Business response

  12/14/2022

  Customer was Emailed  12/12/2022. 

  ************************************************************

  
  ********** Forwarded message *********
  From: *************************;<********************************>
  Date: Mon, Dec 12, 2022 at 3:02 PM
  Subject: Re: Notice of Settlement Agreement, Claim ID ******** (S/O # Hq41390)
  To: ******** <*******************>
  Cc: ****************** ****************************************************** ********** * CSI ****************************************** ********************* <*********************************>, *************************** ********************************************************************************* *********************** <********************************>, ************************* <***************************************************************************;
  
  
  This was sent out last Friday
  
  On Mon, Dec 12, 2022 at 2:50 PM *** S <*******************> wrote:
  
  ******,
  
  
  When might I expect to receive the agreed*upon payment of $500?  On Tuesday Nov. 29 ***** asked you to send it out by Friday December 2.   

   

  
  
  

  *********************************************************************************************************************

   

  Our response:

  
  The customer stated to me on the phone today he did not get the email. 
  
  *******************  wrote in an email 12/12/2022, the check was sent out last Friday (12/9/2022)
  Customer has not given enough time for the check to get from ******** ** to to ********.
  
  He refuses to take down the bad review which is very unfortunate and unfair.
  
  Respectfully,
  Worth Moving, LLC
  
  
  
  

  Customer response

  12/15/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  I have reviewed all emails received on 12/12 and none were from Worth.  I sent two emails to ****** requesting when the check would be sent and received no reply.  When I got no answer to my 12/9 email, I waited and then filed the complaint.

  As of today no check has been received but it may be stuck due to the Christmas mail rush.

  I told ***** as soon as I get the check and it clears my bank I contact the BBB to close this complaint.

  
  Regards,
  
  ***********************************
  
  
  
  

  
  

  Customer response

  12/20/2022

  An update to my complaint about Worth Moving: I received the ****** check this morning, called the issuing bank and was told the check is NOT GOOD at this time.

   ***********************************

  
  

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  At the beginning of January 2022, we hired Worth Moving to handle our moving and storage needs. Worth Moving began packing our household items at our home in ********, ** on January 8, 2022. Our household items were then moved to a warehouse/storage facility monitored by Worth Moving. These items remained there until June 2022. Worth Moving arrived at our new home in ************** with our household items on June 22, 2022. When Worth Moving arrived, we noticed immediately that several of our more expensive items (couches, coffee table, artwork, dining room table, etc.) were severely damaged and/or missing. In addition, wardrobe boxes were stuffed with lamps and other fragile items. My wife's wedding dress was found stuffed at the bottom of one of these boxes and used as stuffing to prevent lamps from breaking. The moving team sensed our frustration and deflected blame on the warehouse team. We quickly called ********************* (no longer employed by Worth Moving) to message the current situation. She assured us that the insurance and Worth Moving would make this right. We submitted our claim to CSI for over $24k in damages. CSI and Worth Moving approved a settlement claim in the amount of $662. We have rejected this offer and are now seeking a full refund ($12,346) to cover damages and replacement costs. We understand accidents happen. This situation, however, merits a full investigation into why our items were treated with such negligence and disregard.

  Business response

  10/24/2022

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.
  
  We offer customers free-of-charge coverage of $0.60 per lb. per article as required per federal regulations. Any additional coverage is not free of charge and must be paid for. The office was not contacted by the customer at the time of pickup to discuss the fact that the driver is not allowing the customer to choose a Full Value Protection. If the customer would have contacted the office at the time of pickup or even during the time between the pickup and the delivery which took 2 business days, we could have made the changes to the Bill of Lading governing their move. Most customers do choose the $0.60 per lb. per article as it is free of charge and helps keep the move costs lower.
  
  Full Value Protection is a valuation option offered by the movers for a charge and is not free. The customer must declare the value of their shipment and select a deductible option as these two affect the cost of the coverage. The estimate includes the cost of the Full Value option.
  
  A settlement was offered to them on 09/30/2022 for $662.10 based on the legal liability at $0.60 cents per pound.

  For further assistance with filing claims the customer may contact CSI directly at ************ or via email at ******************* Please provide Claim ID ******** when contacting CSI.

  Customer response

  10/25/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The offer is insulting and lacks accountability. We requested a full refund (~$12k) and the company has proposed a settlement of $662 which is unacceptable. Our dining room table, which is still missing, is worth well over $1,000.  
  
  Regards,
  
  ***********************
  
  
  
  
  

  Business response

  10/26/2022

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less-than-satisfying experience.
  
  We offer customers free-of-charge coverage of $0.60 per lb. per article as required per federal regulations. Any additional coverage is not free of charge and must be paid for. The office was not contacted by the customer at the time of pickup to discuss the fact that the driver is not allowing the customer to choose a Full Value Protection. Per federal regulations, the carrier must offer two levels of liability. IT IS NOT INSURANCE. The Full Value (Replacement) Protection covers the full replacement of an article or the repairs of it, whichever is lower. The 60 Cents option is the basic liability coverage which is based on the weight of an article (regardless of its value) and is provided free of charge.
  
  Per the Bill of Lading governing the customer's move, the customer chose to release their goods to the carrier under the limited liability coverage of 60 cents per lb. per article. Under this choice of coverage, the carrier`s legal liability for loss or damage is limited to 60 cents per lb. per article and will only apply when the loss or damage claim is determined to be due to the carrier`s negligence or mishandling of the customer's goods. This coverage was provided to the customer free of charge as required by federal regulations and allowed them to enjoy lower rates for their move. The customer had the opportunity to select the Full Value (Replacement) Protection at an additional cost but elected to decline the additional coverage and costs related to it.
  
  If the customer would have contacted the office at the time of pickup or even during the time between the pickup and the delivery which took 113 business days, we could have made the changes to the Bill of Lading governing their move. Most customers do choose the $0.60 per lb. per article as it is free of charge and helps keep the move costs lower.  Full Value Protection is a valuation option offered by the movers for a charge and is not free. The customer must declare the value of their shipment and select a deductible option as these two affect the cost of the coverage. The estimate includes the cost of the Full Value option.

  
  The customer was offered a total settlement for $128.74 based on our legal liability at 60 cents per pound. For further assistance with filing claims you may contact CSI directly at ************ or online at ******************

  For further assistance with filing claims the customer may contact CSI directly at ************ or via email at ******************* Please provide Claim ID ******** when contacting CSI.

  Customer response

  10/27/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is a copy and pasted answer for any claim that used the standard insurance coverage. There is no personal response from the company to the fact that there was negligence in our move. We trusted this company with our belongings and figured the insurance $0.60 cents per lb coverage would cover normal wear and tear. We have moved several times and understand that the occasional delicate item will be broken or occasional piece of furniture will be dinged. What happened in our case was negligence. Not to mention that if $662 is $.60 cents on the pound for our damages then Worth MASSIVELY overcharged us for the weight of our move (4 out of 5 of our couches along with our king *** frame were destroyed as well as our missing dining room table are among the biggest and heaviest items in our move). A good example of the negligence (in addition to not covering and wrapping our couches as seen in the pictures) is that the company told us wardrobe boxes are very expensive because they only include a few items in each box to preserve the clothes. We paid for three wardrobe boxes for this very reason and, when our belongings arrived, were shocked to see how they were stuffed with lamps, stools, weights, etc. along with my wife's most delicate dresses (including her wedding dress!). We filed for reimbursement for all the dry cleaning and Worth denied this as not part of the $0.60 per lb coverage. CSI informed us that Worth could reimburse us for this, but chose not to, which further proves to us this company is a scam.

  This most recent response from the company includes the wrong settlement amount (even less than our offer) - get your c*** together. 
  
  Regards,
  
  ***********************
  
  
  
  

  
  

  Business response

  11/17/2022

  Once again we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
  
  The Full Value (Replacement) Protection covers the full replacement of an article or the repairs of it, whichever is lower, the claim was received and analyzed, and compensation was offered based on our legal liability and within the time frame allowed by law. The customer was sent a final settlement offer for $2,939.80 on 11/11/2022, You may find the information to support this by researching 49 CFR ***** /through ***** and by reviewing the ******* Amendment. CSI has reviewed the claim as required by Federal Regulations and followed all claim guidelines when making the determination for each item and in conjunction with the contractual agreement made between the customer and the movers.
  
  The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.  For further assistance or questions regarding your claim, you may contact CSI directly at ************ or online at ******************

  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

  Customer response

  11/22/2022

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***********************
  
  
  
  

  Customer response

  01/24/2023

  Good afternoon,

  
  

  On October 19th, I filed a complaint against Worth Moving - see attached.

  
  

  On November 17th, we agreed on a settlement - see attached. 

  
  

  It has been 69 days since we settled, and Worth moving has yet to mail the settlement check for $2,939.80. Despite several emails with the company, there has been no progress. 

  
  

  What options do I have? Should we reopen our complaint?

  
  

  Thanks,

  ***********************

  *********************************

  ************

  Business response

  01/24/2023

  BBB, Be advised the Check has been sent. The customer advised us he has not received it.

  Therefore we have it rescheduled to be resent via certified mail. We have been in communication with the customer, via email. We have asked that the customer advise us if he receives the original check sent regular mail. Again, the check is being resent via certified mail tomorrow, Wednesday, 1/25/2023. Customer was advised yesterday, 1/23/2023 via email. See below: 

   

   

  ************************* Mon, Jan 23, 10:08 AM (1 day ago)
  
  
  to ******, ******, ******, *******, ******, ******, me
  
  
  
  
  
  
  
  ******, 
  I want you to send a certified mailing of this check on  our Wednesday check run. Send ****** a copy of the check via email. Require signature 
  ****** please let us know if you get the check in regular mail before the certified mail arrives
  

  *******************

   

   

   

  Customer response

  01/30/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  We agreed to a settlement on November 17th in the amount of $2,939.80. Nearly 75 days later, we still have not received the settlement amount. Despite my best efforts communicating with the company over email, I have made no progress. In their previous response, Worth Moving claimed to mail the check on January 20th -- this is false as the check never arrived and instead they blamed the U.S. ************** for losing the check. Worth Moving then said they were going to send the check via certified mail and require a signature -- this never happened. Worth Moving also claimed that they were going to email me a copy of the check -- this also has never happened. Lies, lies, lies.   
  
  Regards,
  
  ***********************
  
  
  
  

  
  

  Customer response

  02/01/2023

  Yes, this has been resolved. 

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On, May 27, 2022 we had the owner of Worth Moving come to our house to give us an estimate for a move. He gave us all the documentation and stated based on what we had it would cost a certain amount in the HIGH end and it would be a 5 hour move. The day of the move, the movers called at 7:30am to say they were loading up. They did not arrive until after 11am (after I called them twice to get updates as to ETA). The way the crew met my wife was by asking for bathrooms as well as drinks. The crew also made note that they needed lunch and that they would need to stop for that since they and we did not have anything. The movers Constantly made comments that the remaining items from my garage would not fit in the new garage, even though it did all fit. Not only was the professionalism from the movers lacking on the day of but the speed in which they worked was appalling. A quoted 5 hour move took over 8 hours and that was with us helping unload things. Breaks are fine to take, but how often they were taking breaks and being on their phones and smoking was insane. Not to mention all of their snack garbage and cigarettes were left at our old driveway as well as our new driveway. Despite paying for packing materials and being told things would be wrapped, nothing was with the exception of one mattress. So needless to say things were completely broken and damaged by the time they got to our new house.We are working through filing a claim for broken items however getting in contact with Worth Moving was been pretty much as bad of an experience as the move itself. No sorry has been said to us and NO sense of urgency to resolve the issue. The only thing they have done is refund some of the packing supply cost, big whoop. What about answering any of our other questions? Or refunding the difference in hours we should not have been charged? Or saying a simple sorry, or better yet, responding when you say you will?

  Business response

  12/12/2022

  Dear Sir or Madam, 

  
  

  Please find the attached response for the ************************* complaint #********
  

  
  

  --
  

  Best regards, 
  
  

  ************** 
  CSI - Case Manager.

  Team Pelican

• Initial Complaint

  07/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We hired Worth Moving Company to move our furniture and boxes of home goods from ******** ** to North Chesterfield ** on 6/10/22. Worth Moving did not tell us that there were any options for insurance on our goods, implying there were no options on different choices for insurance on our items. The movers arrived late and took over 12 hours to reach our home in North Chesterfield. Many of our items were damaged and left behind. The movers lied, stating all of our patio furniture was bug infested. Our realtor sent photos of all of our patio furniture in good condition with no sign of bugs. Upon filing a claim with their insurance company for a hammock stand, an entire patio set, and multiple damaged items, we were compensated $48.00 for all of these lost and damaged items. When the movers brought our furniture into our home and set up the ***s, they didnt put them back together properly. Worth took a queen *** frame, as I sat on it and it broke due to not being put back together correctly. They took this *** frame on 6/14/22 and have yet to repair, bring it back, or agree to replace it. We were unable to sleep in our ***, as we were afraid it would also collapse. ***** at worth Moving offered $100 due to us sleeping on the floor on 6/13/22. We have yet to receive that money. Worth Moving is an unethical and irresponsible company with whom which we have lost significant furniture and received inadequate compensation for. Worth broke a TV, did damage to several pieces of furniture, broke our queen *** frame, left our entire patio set, left our hammock stand, broke a book case, broke and left behind several kitchen items, left behind all attachments to our vacuum, and have not yet compensated the $100 promised a month ago. Worth Moving should be held responsible.

  Customer response

  07/21/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We have not received our bed, the $100 promised or the $48 claim offer for vastly

  more damaged or items the movers just refused to bring.

  
  Regards,
  
  **************************************
  
  
  
  

  
  

  Business response

  07/21/2022

  I will check on check status was informed mailed last Friday

  Customer response

  07/24/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We have not received a check or the bed. This is unresolved. 

  
  Regards,
  
  **************************************
  
  
  
  

  
  

  Business response

  12/08/2022

  In efforts to resolve our customer's concerns, **************, the President of Worth Moving, instructed a check to be issued to the customer. He instructed it to be cut not only for the amount of the claim settlement, but he also will provide the customer a $100 courtesy gesture of good faith that the customer states was offered to them by the previous employee (without his approval at that time). The check was mailed today.  Worth Moving holds our customers in the highest regard and respectfully hopes that the customer will now consider these matters as amicably resolved. Thank you for your understanding and patience to both our customer and the ********************.

  Customer response

  12/09/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I wont accept this offer, as this would be the second time someone from Worth reports theyre mailing a check and they havent. Youve owed us that money since June. That doesnt cover damages done to my furniture and items your company chose to leave behind. You have ignored the BBB for months. Your company is unethical and disrespectful. I will never recommend Worth to anyone.

  
  

  
  Regards,
  
  **************************************
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩