Complaints

• Initial Complaint

  07/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my Chrysler 200 off on Wednesday 7/12/2023 requesting that they replace the oil pressure sensor and the motor mount. These people kept my car for 2 entire days and did absolutely nothing to my car! They call me with the report saying I need 3 things done: oil pressure senor, motor mount, and a new transmission!! I told them I requested 2 out of 3 to be done! So I got my car that Thursday at 5:20pm after they put my car back together and my AC was not working!! I tried calling them but they would not answer! These mechanics do not know what they are doing. I will not take my car back there.

  

  Business response

  07/14/2023

  After speaking with the service advisor and service manager.  After spending 3 hours diagnosing her issues, we explained to Ms. ****** that her issue was due to the transmission and not the items (oil pressure sensor & motor mount) she wanted repaired, and we did not charge her anything for this, nor did we do anything to cause an issue with her A/C. If we fixed the oil pressure sensor and motor mount it still wouldn't have eliminated the need for a transmission.  In closing, I was informed that she called this morning (7/15/23) and spoke with our service advisor about her A/C and he asked her to bring the car in so we could check it. After reading this complaint we would rather her go so another repair shop being that we didn't charge her anything and told her what her issue was, and she said my guys didn't know what they were doing.

  Customer response

  07/21/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  This is my 2nd complaint about Gunter/Chrysler in Martinsville, VA. Yesterday 7/19/23 I went there to order 2 parts for my 2015 Chrysler 200 (oil pressure sensor and motor mount) because last week when I dropped off my car they failed to replace both parts and they had my car for 2 days. I reported them to the BBB and because of that, they literally refused me service and told me to leave! Instead of them apologizing for keeping my car for2 days, not working on my car, and when I got my car back the AC was not working; they refused to let me order the parts and told me to leave and never come back. I guess I'm banned from Gunter because I reported their negligence and unprofessionalism. Instead of them apologizing or giving me a free oil change for wasting my time and energy they refused me service? Isn't that illegal? Because now I am forced to cross state lines to next nearest Chrysler dealership just to order my parts. How can they be mad at me for reporting on how awful their service was toward me? Instead of fixing the 2 parts I requested they wanted me to get a new transmission!! $5300 is what the ticket had? Why would I pay for a new transmission when the one I got is still working? This is why they are mad and would not let me order my 2 parts so I could take the parts and have someone else install them. Once I reported them to the BBB I had already cut ties with them but they refused me service nonetheless. I have no problem not going there ever again because they are mean, rude, incompetent, and they love to overcharge the customers as well.

• Initial Complaint

  02/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Approved $29,000 car loan last week for disabled man making $1000 a month on disability, 6 months after approving $20,000 car loan. Gunter Nissan approved for him to have two car loans at once. You know he can’t afford that. Doesn’t even begin to make sense. Somehow you think it’s okay to take advantage of people with disabilities. I am 100% sure you lied on his application to the lenders just to approve that much car debt. We will be pursuing legal matters because Gunter Nissan is FRAUDULENT! I pray GOD takes you down! You can’t treat people like this!!! Especially, the vulnerable ones! If the BBB doesn’t come for you after you ******* someone’s credit, then MY JESUS SURELY WILL!

  

  Business response

  02/21/2022

  Since we are not a bank, all we do as a dealership is submit the information that we have on a signed credit application from the customers. Since we do not go to our customers homes to solicit their business and they must come to our place of business to purchase a vehicle. At anytime they can leave without an issue with us since we don't have the ability to force customers to do business with us. I've attached a copy of the signed credit application for ******* ******* and ***** ******** since they are on the loan with the bank. This is the information that we submit to the bank. I don't think Jesus works in a way to harm people that do his will. In closing, I would suggest that since there has been a rise in preowned car values at 40% this year that they have the car appraised for a possible buy back in 60 to 90 days and they may be surprised at the value to the purchased vehicle.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩