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Business Profile

Hotels

Travelodge Inn by Wyndham

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/27/23 checked into hotel. asked about pool was told not usable even though website said it was. charge 65.68 for room. trash around building the whole building, no trash cans. upon entering room there was a horrible smoky must odor. requested non smoking room stains all over bed and chair as well as burn holes. I'm severely allergic to smoke and was told it was a non smoking room. when driving around behind the building to get to main entrance, there were broken down cars full of bins, what looked like people living in, multiple people walking around the property with only pants on. a two car cop stand off at one of the other rooms near the broken down cars. instead of trying for a new room I requested cancelation. was told to call the manager in the morning for refund. called the next day, manager didn't come in and was told he'll call me back. Two days went, I called back and finally spoke with manger. was told that was his best room and rate and he won't refund. I told him about the dirty room, having pictures, and about the smoke. Was told to send them to him and he can't help what people do. He then gave me a false email... tried going through my discover card and he still declined to repay. I wasn't provided the services that were stated on website as well as a clean room to rest and feel safe.

  • Initial Complaint

    Date:10/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    --10/01/2023 --$478.80 --Was told nice clean room with King size bed got to an awful nasty motel with trash outside and room didn't even have king bed and had torn curtains, hole in bathroom wall, roach crawling across bathtub, broke ac/heat, bad smell to the room, Black mold around the bathtub, commode barely flushed. --Tried to talk to manager to explain what my issue was and he just yelled "NO Refund" and hung up on me. I called ********* 3 times because I booked it through them and they wouldn't refund the rest of my money either. Both websites states "FREE REFUNDS BEFORE 10/09/2023. -- ************** Reservation # --Address: **** ******** ** *** ******** ** ***** Phone: ***** ******** Compare prices Wed, Nov 22 Thu, Nov 23 2 Sponsored·Featured options ********* book action *******$55 ********* Free cancellation until Nov 20

Travelodge Inn by Wyndham is NOT a BBB Accredited Business.

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