Complaints

• Initial Complaint

  12/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went through The *********** ***** ******* through ******* ***** ****** ***** and leased a car through Elite Auto Connections Inc on 6/15/22. When I first saw the van it was priced at 8000 and he stated it was marked wrong and asked to upcharge it making it $9,632.55 and he did not include the warranty in the purchase. The next two days the car kept cutting off and wouldn’t start so I called him and he came out to jumpstart the car, It wouldn’t start the next day so I got a jump from a friend and took it to *** ******* across the street from him as he told me to so I can get a new battery under his credit with them, the following week I took it to 6/20/22 I took it to **** *** ***** and was told the sensor in the throttle body went out and it needed to be replaced so I replaced it, then the van kept stalling and wouldn’t accelerate so when I hit the gas it took off and sling shot me into traffic at more then 40 miles. I had it towed to ******* **** and towing the Monday before Thanksgiving and was called back the week after Thanksgiving on that Thursday and was told the transmission failed. I called the dealership and *** at the *********** ***** program and was advised there is nothing they can do, at that time I didn’t know the bank had gap insurance on the van and still made me pay out of pocket for my own insurance which made my premium high, I was advised to take out another loan to fix the transmission, So I asked to surrender the car since I made all my payments before time and I can’t afford a transmission for that car cause it cost over $3000 dollars and over a $1000 of labor since it’s a CBT transmission that is sealed and they have to remove parts just to get to it, I asked the bank to take back the car and was told it would be considered a repossession and the dealership will not take it back either, Now I’m stuck with a car that is not driveable.

  Business response

  01/09/2023

  on wednesday 6/15/2022 *********** ***** .arrived to my dealership was sent from ******* ***** **** responsible ride program,which is a program that we help alot from ******* ***** and we never had any issues  , that  day i had about  18-20 cars on the lot  that it was ready to sell and she test drove over 3-4 vehicles and the 2012 nissan quest was one of those vehicles and in very good conditions with no engine or transmission problem whats so ever , she decided to go with the nissan quest and i had offered her $600 off of the price of the car which she can buy the 6 month  drive train warranty for just in case somthing does happen because she had told me she had owned a NISSAN and she had to change the transmission on it so  she decided not to buy the warranty for it and keep or save $600 . when ms. *****,  left couple of day later she called and had battery problem i didnt know if she had maybe forgot to leave a light on or what ever had couse that but i offered her personaly to close my bussines and go help her and next day bought her brand new battery for $189  out of my own pocket ,,six to seven  month went by and she called and explained she having problem with the car and she thought it was transmissions , i explained to her to first take the car to a professional and let them check it, there is time if the transmission low on fluid can feel like that,  and also offered her if it does turn out to be a transmissions i can help her save alot of money getting the part and labor , but she never got back to me and from what i  have been told from other dealers in the roanoke area she have dun the same thing to other dealers and gotten mad becouse of her not putting a warrenty on  older used cars and blaming us for somthing can happen to even a new car 7 month driving it and not  taking care of it .

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