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          The Growers Exchange has 1 locations, listed below.

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            Business ProfileThe Growers Exchange

            Plant Nursery
            BBB accredited business

            Contact Information

            951 Techpark Pl

            Sandston, VA 23150-5039

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            Customer Reviews

            2.43/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/1/2007

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            E-Commerce Greenhouse

            Products & Services

            Live Herb Plants

            Business Details

            Location of This Business
            951 Techpark Pl, Sandston, VA 23150-5039
            BBB File Opened:
            9/24/2007
            Years in Business:
            38
            Business Started:
            3/1/1986
            Business Incorporated:
            4/4/1986
            Accredited Since:
            9/1/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • Weyanoke Nursery, Inc.
            Business Management
            • Mr. Briscoe White, President
            • Mrs. Jessica L Smith, Operations Manager
            Contact Information

            Principal

            • Mr. Briscoe White, President

            Customer Contact

            • Mrs. Jessica L Smith, Operations Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/07/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            After the plants were delivered, I took the requested photos of the damaged plants, which were overgrown in the pots, leggy, and broken. I lost 4 of the 6 and requested replacement. Growers Exchange wanted photos so I sent those to them, then they wanted photos of the planted ones which were dead and not put in the ground. The company has bad reviews already and also has a refund policy. I really just wanted nice fresh plants, but they would not cooperate without additional photos of the plants I that did not survive and were never planted. Any help with this company will be appreciated before I have to take any further action. Thank you.
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            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Terry B

            06/27/2024

            Very buggy website - & difficulty navigating there, or reaching any live person! They are/were running a $5 sale on plants which I had in my cart trying to check out, and they switched/increased prices on those items I was TRYING to check out that were $5 each! Omg - so frustrating. This group seriously needs a big dose of PROFESSIONALISM and employees who can manage their website and get rid of programming bugs would be helpful, too. They seem to be operating behind a curtain - where are the real people I can talk to who can fix the issues? Eh?

            The Growers Exchange Response

            06/28/2024

            This email was sent to her yesterday at 11:04amEST:I'm sorry for any inconvenience caused by the timing of the sale bin switch. We strive to make these changes during off-peak hours, but it seems that this time, it overlapped with your visit. We hope you enjoyed your past orders and trust that the products you've received reflect our commitment to being a trusted company. I see your cart and will be happy to send over an updated invoice to include the plants that were in the sale bin at that time and have the prices reflect as they were when you were shopping with us.I understand the frustration. If you would like to proceed with the order, you can click complete purchase in the other email or simply disregard it. Again, I apologize for the inconvenience.
            Read 6 More Customer Reviews

            Local BBB

            BBB Serving Central Virginia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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