ComplaintsforK C Enterprises of Va LLC

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In preparation for our 1-year home inspection walk through, we provided *********************** of K C Enterprises of Va LLC with a detailed list of home repairs that needed to be addressed. We coordinated to have the repairs completed in a single day between 4 PM to 6 PM. *************************** hired workers arrived at 5:55 PM that day and did not have all tools required to complete the repairs, despite having a detailed list of requirements well in advance of their arrival. The workers stated they needed to leave the property to obtain additional tools and that this schedule change would add up to one [1] hour onto the overall completion time. The agreed-upon time window was 4 - 6 pm due to personal scheduling constraints on my behalf as the homeowner. As a result, the workers completed the repairs that they were able to finish with the tools on hand. I coordinated with *********************** immediately, letting him know the situation and that our schedules did not allow for the workers to be there several hours after the initial time window that was agreed upon by all parties. *********************** was immediately rude, demeaning, and condescending in his communication back to me. He stated it would be a "good while before" he could "get them back over there." More than eight [8] months later, we are still waiting for *********************** to provide us with a follow-up date and time for his workers to return and finish the repairs from the 1-year walk through. I am reaching out to the Better Business Bureau because I do not feel I have received adequate assistance or communication from the subject business owner throughout this process.

  Customer response

  03/06/2024

  Good afternoon,

   

  I am sending this email response directly as annotated in the reply received from the Better Business Bureau regarding the subject line complaint ID. I have not received contact from the business directly regarding this complaint and would like the case to remain open with additional assistance received from the BBB.

   

  ***********************

  TALENT MANAGEMENT CONSULTANT

  ************

  Business response

  04/01/2024

  The "ARRIVAL TIME" window set up for June 29, 2023 was 4pm to 6pm. That was the "ARRIVAL TIME" window only. Not the completion time! My guys actually arrived at 5:35pm, well within the time window. I got a call from my cabinet guys around 6pm telling me that **************** said they all have to leave the property and come back another time because she had an unexpected meeting to attend. I immediately called **************** and explained to her that I had actually pulled those guys from an out of town commercial job just to complete her punch list of items. And I really needed her to allow them to finish because they would be working out of town for quite some time. She denied my request and said it's ok for them to return whenever they could to address the very minor requested adjustments.

  In conclusion, my cabinet guys have returned and completed her adjustments as of 3/30/24. And I believe there are only a few paint touch *** that remain to completed. Which will be addressed as soon as I am able to schedule with my Painter. 

  I believe the whole issue was ************** mistakenly thought the workers would be completed by 6pm. But that was only the "ARRIVAL TIME WINDOW".

   

  Customer response

  04/03/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I (the consumer) coordinated with *********************** (the business owner) to establish a date/time window on June 29,2023 from 4 pm to 6 pm EST to arrive and complete deficiencies identified during the 1-year walkthrough inspection. This date/time window was chosen and agreed upon in advance. Furthermore, I notified *********************** that I had a work meeting scheduled for 6 pm on June 29, 2023 and that the work had to be completed prior to this time. He acknowledged this request and assured me that the work could be completed in less than two hours. His workers did arrive on or around 5:35 pm EST on June 29, 2023; however, they had zero knowledge of the work they were assigned to complete and, as a result, did not have the tools required to complete the work assignments.
  
  One of the workers stated that he would have to leave my residence and travel roughly 30 minutes to an alternate worksite to retrieve the tools required to complete the work. Due to their arrival time and the additional time required to retrieve the tools, I determined that the work would not be completed in the date/time window that was originally agreed upon by *********************** and myself. I notified the workers of this issue and then immediately notified *********************** of the issue. Instead of taking responsibility for the lack of preparedness on behalf of himself and his workers, *********************** sent multiple text messages to me (the consumer) that were rude, demeaning, and unprofessional. In these messages he stated that I was the cause of the issue and that because I had forced his workers to leave, he would now re-schedule the repairs at his convenience. I attempted to professionally communicate with *********************** about the issue and how it occurred, but he refused to amicably cooperate.
  
  Until I submitted this complaint to the Better Business Bureau, *********************** had made zero attempts to schedule or communicate a plan regarding the outstanding repairs. After this complaint was submitted, *********************** did have his cabinet guys complete the repairs required in the kitchen; however, there are still several outstanding items that were identified and agreed upon in the 1-year walkthrough that have yet to be completed. I have attached email transactions between myself and *********************** as well as the 1-year walkthrough deficiency list referenced in the email threads as supporting documentation. Ultimately, I am seeking resolution of the repairs for my home that are owed to me (the consumer) by *********************** (the business owner). 

   

  In filing this complain with the Better Business Bureau, I am also hoping to shed light on the unprofessionalism, lack of customer support, and diminished quality of service that this business provides in an effort to ************** consumers on the experience I endured. 
  
  Regards,
  
  ***********************
  
  
  
  

  
  

  Business response

  04/03/2024

  I have sent ********* contact information to **************** for her to schedule any remaining paint, drywall and caulking issues. All other items from her original walk thru list have been addressed. 

  Customer response

  04/10/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am still waiting on paint and caulk repairs throughout home scheduled for 4/26/2024. 
  
  Regards,
  
  ***********************
  
  
  
  
  

  Business response

  04/11/2024

  *********** have informed me that **************** can not make house available to finish paint work until April 26th. The Painters were hoping to complete work sooner.

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