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Business Profile

Sporting Goods Retail

Pro Patches USA Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with propatchesusa.com and my card was charged three weeks ago. I have heard nothing since. They are not answering their phone and not responding to my emails.

    Customer Answer

    Date: 04/20/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau

    At this time, I have not been contacted by Pro Patches USA Inc regarding complaint ID ********.

    This information is correct, as of today 4/20/23. I still have not received the items i purchased, and the company is still not answering their phones.

    Regards,

    *************************


  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam. After you purchase, they will not contact you for weeks; you'll file a dispute with your credit card, they'll try to get you to pay another way urgently, stating that your items are ready to ship, you'll pay the other way then they'll respond to the initial credit card case and get the funds released to them getting paid twice leaving you almost no way to get your funds back then they'll disappear. I purchased items on December 30th and called and emailed several times with no response; they emailed and asked me to pay an invoice on January 15th, saying my items were ready to ship. I stupidly paid the invoice on another card after calling *********** and telling them I figured it out with the merchant - *********** said they couldn't close the dispute and took my telling them the merchant was going to ship the materials as a reason to give them back the initial money. The company called *********** and said they could release the money after they knew I had already paid the invoice. They asked me to pay on another card. They are scam artists taking people's money and never sending anything, and I hope they rot in h***

  • Initial Complaint

    Date:12/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/6/22 I ordered two sets of hockey jersey lettering and numbers and I immediately received a confirmation that my payment was processed. The current date is 12/31/22 and after countless emails and phone calls with voicemails left, I still have nothing that I ordered along with no return emails or phone calls. I received one return email saying that I provided them with the wrong order number, however I almost immediately corrected that and still never got a response. They made no attempt to provide me the status of my order using any other info in my email (name, phone number, email, etc). This is the first complaint Ive ever made solely because this is the absolute worst customer service experience Ive ever had. So quick to take your money and then they s**** you ruining two Christmas gifts. I will be disputing the charge on my CC. In addition I received an email saying my order shipped yet no tracking was provided and still no product has arrived. After reading this seems to be a common scum move by this place. Dirtbags.

  • Initial Complaint

    Date:09/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a patch for a hockey jersey, the business took the order and processed the payment. I never received the patch and now I'm unable to get in contact with anyone. I hope everyone is fine but I'm without the patch and my money.

Pro Patches USA Inc is NOT a BBB Accredited Business.

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