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          Business Profile

          Chiropractors D.C.

          The Joint Chiropractic

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Chiropractors D.C..

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/09/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I was told my account was on suspended and they (The Joint ************) started charging me again. They took a total of $158 from my account. I am a 100% Disabled ** Veteran and the ** provides me with free ************ care now! I told them that back in July 2023. I have not used the above services for 6 months. No one called, e-mailed or left a message concerning the new charges. I want my $158 refunded back to my account as soon as possible. The Joint ************ ******************************************************

            Business response

            01/08/2024

            This is a complaint for Virginia, not ****. 

            Business response

            01/26/2024

            ************************* came into our clinic on 4/20/23 and he filled out a contract for a wellness plan which was $79 per month.  He froze his account on 8/20/23 and then it reactivated on 11/20/23. The account was frozen for 3 months. The system automatically charges your account after the 3 month freeze. So that was on 11/20/23 he was charged the $79. He was then charged on 12/20/23 for his monthly recurring charge that he agreed on previously. He came in on 12/27/23 to cancel his account and that was his final bill. It completely canceled out after he signed his cancellation form. He has not been charged again.

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          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Contact Information

          325 Garrisonville Road Unit 102

          Stafford, VA 22554

          (540) 274-5380

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.