Business ProfileforBoswell's Automotive

ON 17 April 2022, Boswell Used Auto Parts & Towing towed my 2018 Lincoln Continental approximately 1.5 miles from the shoulder of Route 1/Merryview and took it into storage (as a favor). Amount charged: $****** (which included an erroneous storage fee for TWO days {$**/night}, not one). Nature of dispute: Fees charged by Boswell stand in contravention of the towing charges as established by state law. ******** Code § 46.2-1233.1 which currently provides as follows: No hookup and initial towing fee of any passenger car shall exceed $150. For towing a vehicle between 7:00 p.m. and 8:00 a.m. or on any Saturday, Sunday, or holiday, an additional fee of no more than $** per instance may be charged; however, in no event shall more than two such fees be charged for towing any such vehicle. No charge shall be made for storage and safekeeping for a period of 24 hours or less. Except for fees or charges imposed by this section or a local ordinance adopted pursuant to § 46.2-1233, no other fees or charges shall be imposed during the first 24-hour period. Universal Citation: VA Code § 46.2-1233.1 (2021) https://law.justia.com/codes/virginia/2021/title-46-2/chapter-12/section-46-2-1233-1/ Did business try to resolve this dispute: Unashamedly, the owners of Boswell's informed me these were the standard fees for towing on a holiday. They did retract the second day of storage when confronted with the fact that the car had only been stored (as a "favor" - said Brad) there for less than 12 hours. In fact their response included advice not to worry about the fees, "the insurance companies will take care of it". Well, tell Boswell's that ***** and **** have been informed about their business practices alright, and that Melissa should expect a phone call from their adjusters soon.