Complaints

This profile includes complaints for Chesapeake Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Chesapeake Homes has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Chesapeake Homes

  448 Viking Dr STE 220 Virginia Beach, VA 23452-7331

• 

  Chesapeake Homes of NC, Inc.

  3100 Smoketree Ct Ste 210 Raleigh, NC 27604-1049

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2023, I purchased a new home built and sold by Chesapeake Homes in Clayton NC. Part of their selling point was the home came with a "warranty" and assurance that the homes construction and appliances were covered for the first year and other items up to ten years. Once the home was purchased we were given two dates to submit any warranty items/concerns. Both dates were adhered too, and the claims actually submitted before the dates. In June of 2024, the second claim was submitted approximately 10 days before the deadline. Once the claim was submitted, several weeks went by with no contact from the complaint regarding the repairs. It wasn't until I made contact with ***** ****** via email that I received any communication. Several of the items listed in the claim were of great concern. One being the guest bathroom upstairs and the second in the master bathroom. The tub in guest bathroom "pops" and makes a cracking sound as you step throughout the length of the tub. The master bathroom has a water leak inside the wall and the water leaks out under the tile. Both have been looked at and we have received comments from their repairmen regarding the repairs. Two of their subcontractors have stated the guest tub would need to be removed and a new one installed to properly fix the issue. One of the repairmen even stated the tub wasn't the same one listed in the repair order. The master tubs faucet has been removed, yet no repairs have been made regarding the water leak. A nail pop concern was addressed roughly a month ago, but the nails pushed through the repairs within 14 days. My concern is that it's November of 2024 and the items are still not fixed. My wife and I are having to take time away from work and their contractors aren't showing up. During a conversation with Ms. Carter she refused to provide a supervisors name or contact person above her. The lack of communication, craftsmanship, defective appliances, etc. are extremely concerning.

  Business Response

  Date: 11/08/2024

  I am writing in reply to your inquiry dated November 8, 2024 concerning the above homeowner.  We attempt to satisfy all homeowners and remain ready, willing and able to repair any legitimate warranty item at this residence.   In this particular case, we have pending work orders and are working to review and address the needed concerns as quickly as possible.  The Homeowner was emailed copies of the service orders with all contact information in the event he needed to reach out to them to reschedule or verify to the arrival time.  The homeowner was emailed Wednesday at 4:23pm November 6, 2024 that the Plumber would need to reschedule, and advised the Homeowner to contact the Plumber and Tile company to reschedule.  This scheduling conflict was out of our control. 

  In connection with the purchase of the home, the homeowner received a 10-year Limited Warranty Agreement issued by ******* ******** ******** ************  If the homeowner believes that there are items subject to the warranty, which have not been corrected, they can contact ******* ******** Warranty Corporation since the warranty provided has a very specific Complaint Resolution Mechanism, which the homeowner agreed to utilize.  Therefore, I do not know why your department is involved in this matter since the homeowner has recourse under the Dispute Resolution Provisions contained in the Limited Warranty Agreement.  Please have the Homeowner contac* ******* ******** ******** at:

  ****** ************************** ****** ************ *******  **** ****** ******                ***** ***   **** ***** **  ***** ***** ******* ********** ***** ******** 

   

  Customer Answer

  Date: 11/08/2024

  
  Complaint: ********
  
  I am rejecting this response because: Your employee(s), ***** ****** (warranty mannager) and **** ***** (site superintendent) have failed miserably to ensure your contractors, subcontractors, vendors, etc. are on time, punctual, and provide quality workmanship and repairs. They have both failed to communicate and/or respond in a timely manner or at all.

  My wife and I have lots time from work to make sure someone is at home for the repairs to be completed. *** ***** ****** assured me during a telephone conversation that the repairs would all be completed between 11/7 and 11/8. However, I recieved an email in the afternoon on 11/06/24 stating the plumber wasn't going to be there, and for me to call and reschedule a time. She stated in her email that she would be on vacation and that we were to contact **** ***** if we had any questions. 

  I attempted to contact the plumber however the calls go straight to voicemail. When my wire contacted ***** ****** he stated "that's a ***** problem, not mine". After a short conversation he told her that he would look into it, however, he never called my wife back. She was out of work for the day and lost money to ensure someone was here for the repairs to be completed. 

  I contacted one of the vendors for the tub repair later in the day on 11/7 just to find out that ***** *****r had been notified over a week ago that they couldn't be there on 11/7/24 as well. Yet she failed to even reach out and relay that information. 

  We purchased the home partially due to the assurance that repairs would be made and in a timely manner. The warranty submission was made well within the time periods and now it's been almost 5 months and our home is still in need of repairs.

  There is a water leak behind the wall in the master bath, and there is no telling what kind of hidden damage may be in the wall cavity. Yet no one seems to be concerned. What about mold and bacteria? What about any health related issues due to it? 

  ***** ****** *** **** ***** are representing Chesapeake Homes and have provided little to no help in resolving these issues. That is why I have contacted the ***. The unprofessionalism and accountability is unacceptable. 

  I have also attempted to contact your ** *********** ***** ********* *** *** ******r in an effort to help resolve this issue, however, I have yet to receive a return phone call. I would be happy to discuss this matter with management.

  Sincerely,
  
  ****** *****